I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... See more
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First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... See more
Company replied
Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... See more
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I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... See more
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Company details
Written by the company
A platform where landlords and service providers can effortlessly manage their residential property bookings
Contact info
Wynne Avenue, Beech Court, M60 Office Park, Swinton, M27 8FF, Salford, United Kingdom
- 01618833452
- info@symple.co.uk
- symple.co.uk
KDE Ltd
As a company we have found Symple to be very responsive and helpful, we have been provided a prompt service whenever we have requested assistance. The Symple team always do their upmost to provide a resolution in a timely fashion and keep in contact with ourselves frequently to ensure there is nothing that we need from them. We have also found the portal to be very straight forward to use and on the rare occasion we have experienced an issue with the portal the Symple team have rectified this. During a meeting we had with the Symple team we were asked for our feedback and it was apparent this was taken on board, we were also able to discuss between ourselves anything we weren't certain on and establish the best way to work together. Cannot fault the service we have received.
August 5, 2022
Unprompted review
Reply from symple.co.uk
Thank you very much KDE for such a glowing review. It is incredibly pleasing and rewarding to know that the whole team here at Symple are providing a great service to yourselves. We are glad that we have been able to resolve any issues you have experienced. Thank you for acknowledging that we take feedback from all of our service providers onboard, and we will always strive to make improvements to make our platform the best it can be for all of our users. We look forward to continuing to work with yourselves.
Kind regards,
The Customer Success Team
Reply from symple.co.uk
Thank you John for your feedback. It is wonderful to hear that you have no complaints, we are here to offer a seamless service to our landlords & agents without any stress involved.
Kind regards,
The Customer Success Team
Good service and dealt with my issues…
Good service and dealt with my issues promptly. Would definitely use their service again.
July 29, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Rafael for your positive review. We are pleased that we were able to resolve the issue you experienced and that you received a great service overall.
Kind regards,
The Customer Success Team
symple is not only a name but also…
symple is not only a name but also simply simple
July 28, 2022
Unprompted review
Reply from symple.co.uk
Thank you Israel for such a lovely review. What a great summary, we will share this with the marketing team : )
Kind regards,
The Customer Success Team
All in all amazing concept
All in all amazing concept. Nice and easy for us tradespeople. One small issue, the leads get snapped up sooooooo quickly its unbeleivable. Its almost as if you have to be sitting with phone in hand to try and win jobs. Maybe a system that allocates jobs randomly to local trades would be better.
July 25, 2022
Unprompted review
Reply from symple.co.uk
Thank you very much for your review. Our jobs do get taken very quickly, so much so that we have already implemented the randomisation of our jobs a short while back. Hopefully, you should be able to pick jobs up very soon. We thank you for your patience.
Kind regards,
The Customer Success Team
Nice and easy
Really easy to work with. Very responsive and system easy to use
July 21, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Jamie for your kind review and feedback.
Kind regards,
The Customer Success Team
Stacey has been really helpful and…
Stacey has been really helpful and responsive.
July 21, 2022
Unprompted review
Reply from symple.co.uk
Thank you Ali, we will share this feedback with Stacey.
Kind regards,
The Customer Success Team
Great Service and Price - One stop shop for Landlords
I Met Marcus at a property Investor show and kept Symples details to test them out on one of my properties . I had an immediate response to my request once registered and paid for an EICR and Steve contacted me with an offer to call over next day . Steve (who was the electrician who was responsible for Fife and surrounding areas) was very knowledgeable , thorough and easy to deal with and wasnt out to generate work from remedials as with my previous two experiences before using Symple , so def would recommend Symple, particularly useful for landlords who have many properties in their portfolio , as everything in managed in one place and with very reasonable charges .
July 21, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Axel for your positive review. It is great to see we are reaching out to landlords such as yourself from our tradeshows. We are glad to hear that you had a great experience and the feedback given will be shared with our service provider. Thank you for the recommendation and we look forward to supporting you with your portfolio.
Kind regards,
The Customer Success Team
Very impressed with service level to…
Very impressed with service level to date.
July 20, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your review Jack. We are happy that you ae satisfied with the service.
Kind regards,
The Customer Success Team
Above and Beyond
As in most cases with booking through Symple, the service from arranging appointment to completion, was smooth. The engineer went above and beyond of informing us of maintenance works we were unaware of ourselves, enabling us to sort the issue before it got worse. I can't wait to use Symple for a one-stop shop for all of our safety certificates.
July 15, 2022
Unprompted review
Reply from symple.co.uk
Thank you Megan for your lovely review. We will be sure to pass on the amazing feedback to the service provider who attended your property. We will soon be offering some exciting new additional services, so watch this space.
Kind regards,
The Customer Success Team
Very good service
Very good service. Came on time and delivered the report in 5 hours time. I will use them again in the future.
July 13, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your positive review. We are often have situations like this where the turnaround of a booking and certificate delivery is completed in less than 24hours. We are please you had a great experience with us and we look forward to working with you again in the future.
Kind regards,
The Customer Success Team
What a GREAT system
Stacey Blacker, was amazing plain and simple.
Every question was answered fast and in-depth with my emails never taken more than 5 mins for a reply.
Imagine trying to upload over 90 properties one by one, I am so thankful for Stacey Blacker and the team for the bulk upload they provided.
Best service I have had in a long time and wow what a system, we just finished uploading our properties and bang we have a a great easy to view, quick glance at whats due and what completed.
I would highly recommend!
July 7, 2022
Unprompted review
Reply from symple.co.uk
Thank you Andrew for such a glowing review. We are very happy that Stacey exceeded your expectations and ensured that everything was kept easy and stress free for yourself. We look forward to working with you, to ensure that all of your properties are compliant and safe for your tenants.
Kind regards,
The Customer Success Team
Super
Quick, simple, reasonable price - overall a smooth experience and peace of mind that the records will be maintained and reminders sent
June 15, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your lovely review. Glad to hear Symple is working well for you.
Kind regards,
The Customer Success Team
£40 isn’t enough
System works well for the notification and acceptance of the job . Prompt payment too , however £40 to survey and lodge an EPC is really poor
June 10, 2022
Unprompted review
Reply from symple.co.uk
Thank you Chris for your feedback. We are pleased that you like how our system works.
With regards to the payment for the inspection, we do always share the fee our providers will be paid as the job is posted. Therefore the provider is aware what payment they will receive before accepting the job. We will review your feedback regarding fees after lodgement is paid.
Kind regards,
The Customer Success Team
Booked a Gas safety check today
Booked a Gas safety check today. Had trouble making the payment stick on the site. Response on chat line was very quick and although not able to assist had a colleague call back within minutes.
Rab was polite, efficient and knowledgeable.
Symple has not let me down since I made contact about 2 years ago.
May 31, 2022
Unprompted review
Reply from symple.co.uk
Thank you PJ for such a wonderful review. We are delighted that you are satisfied with Symple.
We aim to provide the best service possible to all of our landlords, agents and service providers at all times. This is all thanks to our dedicated Customer Success Team, who are available by phone, email and LIVE chat to assist with any query. We will inform Rab of your kind words -thank you.
Kind regards
The Customer Success Team
Symple have been good to work with
Symple have been good to work with on the whole, payment terms are regular and on time. There have been some teething problems, like with any young business, the main one is Symple finding the right synergy with our/your businesses. Constructive feedback needs to be taken on board, our business is already a successful business so the Symple work has to fit in around our workload, it's good additional work that helps with cash flow. Georgina is especially good to deal with if you need any help!
May 3, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Stuart for your very positive review. We appreciate all of your feedback and great suggestions that you have put forward to us. We are happy that we have built a great working relationship with yourselves since joining us. Thank you for lovely comment regarding Georgina.
Kind regards,
The Customer Success Team
Pleasure to work with
Symple have been a pleasure to work with. Making it super easy and efficient to get our safety certificates in order.
April 27, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your positive review and feedback. We look forward to continuing to help you with your future certificates.
Kind regards,
The Customer Success Team
Great company to work with…
We have been working with Symple for 8months now, and have completed many electrical inspection for their clients. We have always received great customer service from the team, any enquiries are dealt with promptly, and jobs are paid for on time as promised. We really enjoy working for Symple, and will continue to do so.
April 14, 2022
Unprompted review
Reply from symple.co.uk
We thank you for such an amazing review of Symple. Our team will be incredibly pleased with your feedback, as we work hard to ensure both our landlords and service providers are satisfied. Thank you for your services and we look forward to continuing to work with you
Great to receive jobs from Symple
Great to receive jobs from Symple. Process is straightforward and payments are done automatically
April 13, 2022
Unprompted review
Reply from symple.co.uk
Thank you David for your positive review. We are happy that you satisfied to receive jobs from Symple, and we thank you for your services.
Kind regards,
The Customer Success Team
Efficient, trustworthy & value for money
Efficient, fast and professional - 5 star service for a busy landlady. Thank you.
March 30, 2022
Unprompted review
Reply from symple.co.uk
Thank you very much for such a glowing review of Symple. Our aim is to make lives easier for busy landlords such as yourself, and we have indeed proven that we can.
Kind regards,
The Customer Success Team
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