I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... See more
Company replied
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First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... See more
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Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... See more
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I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... See more
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Company details
Written by the company
A platform where landlords and service providers can effortlessly manage their residential property bookings
Contact info
Wynne Avenue, Beech Court, M60 Office Park, Swinton, M27 8FF, Salford, United Kingdom
- 01618833452
- info@symple.co.uk
- symple.co.uk
Good service
Good service. They organised the gas and electric certificate without me have to try and organise times and dates myself. Happy.
March 28, 2022
Unprompted review
Reply from symple.co.uk
We are very pleased that we have been able to take that pressure off you Mark.
Kind regards,
The Customer Success Team
Superb Service
Absolutely fantastic. Got the quote online, could pay online, honest pricing structure, and the delivery has been faultless. Booked a gas safety inspection and an EICR online on Thursday, 4 days later both have been carried out.
I highly recommend
March 21, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Will for such a lovely review. We are pleased that you have been satisfied with our service.
Kind regards,
The Customer Success Team
Not great
I have already had my gas inspection which took ages for you to book and you have now booked someone else again. No one seems to know what they are doing. I hope you haven't charged me twice! I wouldn't use this again.
March 9, 2022
Unprompted review
Reply from symple.co.uk
Hi Katie,
We wish to apologise for the unsatisfactory service you have received. I can see that the Symple team was in touch with you where possible to keep you updated, we apologise if we could have dealt with this differently. The issues regarding multiple bookings was in fact a glitch in the system. Our service provider who carried out the original inspection, was made aware that these were being sent in error to them and there was no requirement for them to contact you. We can assure you only one booking and payment has taken.
We have tried to call you today to speak to you personally about this matter. Therefore please refer to our email for our apology offering.
Kind regards,
The Customer Success Team
Symple have been fantastic to work…
Symple have been fantastic to work with. Very quick to respond, and if inevitable issues do arise they are resolved swiftly and effectively. Would absolutely recommend.
February 25, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your positive review. We are very pleased that MovingHub are satisfied with our services, and that you would recommend us to others.
Kind regards,
Team Symple
Need to offer a remedial works service…
Need to offer a remedial works service after receiving certs.
January 30, 2022
Unprompted review
Reply from symple.co.uk
Many thanks for your 5 star rating and feedback. 2022 will see many new exciting additions introduced. We are in the final development stages to offer this, plus many more additional services, such as boiler services and PAT testing.
Many thanks,
Team Symple
Reply from symple.co.uk
We are very pleased that you have had a great experience with us.
Many thanks,
Team Symple
Money well spent…
I used this company's services prior to buying a property and it was worth every penny I spent.
I had gas and electricity inspections carried out which highlighted some significant issues that I would not have known about otherwise.
I was struggling to work out who I could book to carry out the inspections and really liked the ease of booking through this company. Customer service was great and the reports were professional and produced in good time.
I would definitely use this company again.
January 26, 2022
Unprompted review
Reply from symple.co.uk
Thank you Kay for your positive review. We are pleased that our service met your requirements and that you had a great experience.
Many thanks,
Team Symple
Excellent service and very…
Excellent service and very competitively priced!
Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did not try to invent works that needed doing like some companies do. I would recommend Symple and will use them again myself without doubt. A1+
January 25, 2022
Unprompted review
Reply from symple.co.uk
Thank you Brad for your positive feedback. We are pleased you had a very satisfactory experience with us.
Many thanks,
Team Symple
Turned up 3.5 hours late
Sorry to write this as initially this seems a very good service. Received a text saying EICR was booked for 1.00 pm. On the day received another text saying your engineer will be with you at 1.00 pm.
At 3.45, received a text saying he was on his way and eventually turned up at 4.30 pm, 3.5 hours after expected.
When I questioned this with the Symple support team, I was told that it was any time after 1.00 pm. That isn't what any of the 3 texts I received said, and the on-line portal also showed it was booked for 1.00 pm.
So my suggestion would be; if you are going to be late, contact before nearly 3 hours of waiting. Then don't try and lie about it when you mess up.
December 13, 2021
Unprompted review
Reply from symple.co.uk
Hi Susan,
We wish to apologise for the inconvenience this has caused not only to you, but to your tenants also. This was not an acceptable wait time, and we completely understand your frustration.
We have spoken with the assigned service provider, and this matter will be dealt with by Symple. As for your inconvenience, one of our team has just spoken with you on the phone, and as per the conversation, we hope that we are able to keep you as a customer and accept our apology offering.
Many thanks,
The Symple Team
Reply from symple.co.uk
Thank you very much for the positive review. The Symple Team
Excellent service from start to finish…
Excellent service from start to finish - everything was done on time and report received same day - so thank you to the team at Symple!
November 4, 2021
Reply from symple.co.uk
Thank you for your kind words. The Symple Team
Excellent service and easy to use.
November 4, 2021
Reply from symple.co.uk
Many thanks for your positive feedback SBS
Awesome system!
Awesome system!
I found them on google after trying so many engineers and ordered a gas safety. within 1 hour the guy called to make the appointment and it was done the next day! Thank you Symple.
November 4, 2021
Unprompted review
Reply from symple.co.uk
Hi Steven, we are pleased that you were happy with the service you received from Symple. We hope you will book with us again in the future
The unfortunate mistake you will make…
The unfortunate mistake you will make under contract law is that if you book an engineer through this system these people are then the main contractor , but they have no engineering qualifications or Insurance which makes it illegal . You have to book direct with engineers for it to be legal . If you dont believe talk to a Solicitor or Trading Standards . Mike Bowen at Gas & Elec
October 11, 2021
Unprompted review
Reply from symple.co.uk
This is to confirm that Symple is fully insured to accept and manage bookings for all the services we offer. All our service providers are fully insured and accredited to carry out all the services they provide. Any questions please give us a call on 0161 883 3452 or email support@symple.co.uk. Kind regards, Symple.
My happy Symple inspection
I found Symple on Google as I needed a Gas certificate doing on one of my properties. I was impressed with how easy the process was. I registered and paid for my renewal and then I was able to see onscreen all the stages of the inspection, from when the service provider was assigned to the date when the inspection was booked. I was able to be kept out of the usual hectic loop, but still had visibility of what was going on. My cert was then stored on the system and also emailed to me, rather than the usual paper copies which can be lost. Thanks Symple
June 16, 2021
Unprompted review
Reply from symple.co.uk
Thank you Stephanie for your kind review. We are happy that you have had a positive experience with Symple
I found Symple on the net looking for a…
I found Symple on the net looking for a local Manchester company and I have received an excellent hassle free service. Symple arranged directly with the tenants a date and time to suit both parties without me having do anything. The service is very easy to sign upto. All your records are stored in one place and are easily accessible should you require a copy. Keep up the good work, I’m sure your young company will be around for along time. A very happy Dave
June 14, 2021
Unprompted review
Reply from symple.co.uk
Thank you Dave for your positive feedback. We are happy you had a great experience with Symple.
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