Synergy Car Leasing Reviews 

739
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable team for providing exceptionally helpful advice, friendly support, and maintaining transparent communication throughout the entire vehicle leasing journey. People consistently highlight that the transaction process is wonderfully smooth, highly efficient, and completely stress-free from initial inquiry to final handover. However, some reviewers noted occasional operational issues such as unexpected delivery date delays, vehicle transit damage, or communication hurdles during their specific order stages. Consumers also mentioned encountering complex administrative requirements or minor logistical hiccups when coordinating handover dates and managing all necessary documentation carefully.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being professional, helpful, and... See more

Service

Customers had positive experiences with service, highlighting a seamless, efficient, and professional leasing... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

User experience

Consumers find user experience to be exceptionally positive and straightforward. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was fantastic all the way through the process in finding our second car with Synergy. Genuinely felt he tried to find the best deal for us and understood exactly what we wanted. No hard sell... See more

Company replied

Rated 5 out of 5 stars

Chris is simply brilliant! I can’t recommend Synergy enough! Their service is incredibly fast and efficient, with more than enough help throughout the process. I received my amazing Cupra Born within... See more

Company replied

Rated 5 out of 5 stars

Extremely good customer service from Sanj and the team! Their help and advice made the whole process completely seamless. This is my second time leasing through Synergy, and both experiences have been... See more

Company replied

Rated 5 out of 5 stars

Craig & his team at Synergy are always really helpful. We get a first class service at a good competitive price. The after sales care is as good as the pre sales care as well, so any queries we ha... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

Synergy Car Leasing is a leading vehicle leasing provider in the UK. We offer business and personal leasing to private individuals and all types of organisations. We supply all makes and models of cars and vans, including electric and hybrid vehicles. With nationwide UK delivery, and ongoing support throughout the duration of your lease, our dedicated account managers are on hand to deliver an excellent leasing experience. Synergy also offers a complimentary fleet review for companies. We are specialists in helping SMEs manage their fleet, reduce emissions and drive efficiency. Our fleet management team can help secure ongoing credit facilities and discounted manufacturer terms. We can also offer an easy-to-use online portal to help you run and manage your fleet. Synergy Salary Sacrifice supports your business to attract and retain your best talent, with tax efficient salary sacrifice schemes and our easy-to-use online portal. Synergy Salary Sacrifice can be tailored to the requirements of your business. We support with documentation, payroll information as well as employer protection options if an employee leaves your business and has a salary sacrifice car to return. Synergy Re-Lease offers used car leasing to both business and personal customers; offering excellent value with all the convenience of leasing. Established since 2006, Synergy is a multi-award winning business, with a friendly and professional team based in the beautiful spa town of Harrogate in North Yorkshire. We're available to offer help and support 7 days a week. You're in safe hands with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(739)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and employees

Jonathan was on hand to answer every question or concern I had, and made the process as simple as possible for me. 5 stars

February 16, 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your valuable five-star feedback! We are thrilled to read that we made the process simple and were on hand to answer all your questions or concerns. We have shared your kind words with Jonathan and the rest of the team. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

First Class Customer Service

I didnt proceed to completion as the minimum term for personal contract hire was 24 month and I didnt require a hire car for that period however Sanj Aujla was so incredibly helpful, knowledgable and patient with me, I found all dealings with synergy from my first enquiry to be first class. Kudos to this company as there was no pushy sales at all which was what I expected. Customer service was impressive. Based out of Harrogate & having a dedicated account manager was a luxury that is not common today. Full refund of a find fee too. Well done Synergy. Thank you Sanj.

March 31, 2026
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave your five-star feedback. We are delighted to read that you were impressed with our customer service and it’s great to know that you found us helpful, knowledgeable and patient. We have passed your kind words on to Sanj and the rest of the team.

Rated 4 out of 5 stars

Really good service from Tara our account manager.

Really good service from Tara.

However, the document sent by BYD was repeatedly wrong and was revised several times.

March 19, 2026
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Reply from Synergy Car Leasing

It's good to know you received good service from your account manager. We helped you to manage your finance forms from your finance provider to ensure they were all correct. Many thanks for taking the time to leave this review. We will pass your kind words on to Tara. Thanks again.

Rated 5 out of 5 stars

Smooth process and clear communication throughout

Had a good experience leasing a vehicle through Synergy. The process was straightforward from initial enquiry to order confirmation and delivery with clear communication at each stage.

I found them responsive and transparent on pricing and options which made it easier to compare and make a decision. No pressure during the process, just practical guidance when needed.

Overall, a reliable and efficient service. Would be happy to use again.

January 12, 2026
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave such detailed five-star feedback. It’s great to read that you found the process straightforward, and that you found us reliable, efficient, responsive and transparent. We truly appreciate your kind words and look forward to helping you again with your next lease!

Rated 5 out of 5 stars

Reliable, trustworthy and honest

Chris and his team faced many challenges in getting my car to me, but they overcame these and the wait was well worth it, I described what vehicle I wanted and I got exactly what I asked for and more, I couldn't be happier and I'm as critical as they come, I would without hesitation recommend Synergy to anyone looking for a new car, they did exactly what they said they were going to do and then went beyond that, the customer service they deliver is professional and is why I will be returning back to them when I need my next car.

January 16, 2026
Unprompted review
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Reply from Synergy Car Leasing

Thank you so much for your positive feedback! We are delighted to read that you found us reliable, trustworthy, honest and professional, and that you feel able to recommend us. We truly value your kind words and have passed them on to Chris and the rest of the team. Thanks again for choosing to lease with Synergy and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent and friendly service, highly recommend.

Synergy was excellent from start to finish, even calling us back after their office hours when we had emailed on a weekend to enquire. i would recommend to anyone.

March 18, 2026
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your recent experience with us. It's fantastic to know that we provided excellent service from start to finish and that you feel able to recommend us. We really appreciate your kind words!

Rated 5 out of 5 stars

Excellent service

I have been leasing with with Synergy for many years now. Jonathan Kyle is a delight to work with. He made the process simple

February 2, 2026
Unprompted review
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Reply from Synergy Car Leasing

Thank you very much for your five-star review. We very much value our long-standing customers, and we’re delighted to read we provided excellent service and that you found the process simple. We have shared your kind feedback with Jonathan and the rest of the team!

Rated 5 out of 5 stars

Superb Service

Superb Service.

Lucie Almond delivers excellent service and competitive rates. Very happy with how we're looked after by Synergy.

March 6, 2026
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Reply from Synergy Car Leasing

Thank you so much for your fantastic feedback! We are thrilled to read that that we provided a superb service. We truly appreciate your kind words and have shared them with Lucie and the rest of the team. Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

Adam Owen at Synergy was outstanding

Adam Owen at Synergy was outstanding; super helpful and proactive. Recommended.

January 5, 2026
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your recent experience with Synergy. It’s fantastic to read that you found us helpful and proactive, and that you feel able to recommend us. We've have shared your kind words with Adam and the rest of the Synergy team.

Rated 5 out of 5 stars

Cant fault them

Cant fault them, just nice and easy car arrived in a week. Really good so far

March 10, 2026
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Reply from Synergy Car Leasing

Thank you very much for your fantastic five-star feedback! It’s great to read that you found the process nice and easy.

Thanks again for choosing to lease with Synergy.

Rated 5 out of 5 stars

Very professional service

Very professional service from start to finish. All the staff were very helpful. Thanks Synergy for a stress free experience.

March 7, 2026
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Reply from Synergy Car Leasing

Many thanks from us all at Synergy for taking the time to leave your positive review! We are delighted to read that we provided professional service from start to finish, and a stress-free experience. We truly appreciate your kind words.

Rated 5 out of 5 stars

I had a brilliant experience from…

I had a brilliant experience from Synergy Car Leasing from start to finish.
Nothing was too much trouble and the whole process was made seamless by Jordan and his team

March 5, 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your five-star feedback! We are thrilled to read that you had a brilliant experience with Synergy from start to finish, and that you found the process seamless. We have shared your kind words with Jordan and the rest of the team.

Rated 5 out of 5 stars

First class customer service

First class customer service and listened to what I was looking for, budget and non negotiables and came up with some great options and very happy with the process and the new car! Thank you to all involved in my experience

February 23, 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your kind five-star review! It's wonderful to read that we provided first class customer service, and that you were very happy with both the process and the new car. We truly appreciate your feedback.

Rated 5 out of 5 stars

The team at Synergy Leasing was…

The team at Synergy Leasing was incredibly professional from day one. They kept me updated throughout the entire process and were always available, proactive, and approachable whenever I had questions.
What truly stood out was how they made our Christmas extra special by ensuring the car was delivered right on time for our family. It’s a moment we will cherish for a long time. Even after delivery, they continued to check in to make sure everything was going smoothly.
I’m highly impressed with their service. They made everything look effortless, though I know a great deal of hard work and dedication went into making it such a special experience.

December 23, 2025
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your superb five-star review! We are delighted to read that we kept you updated throughout the entire process, and that you found us proactive, approachable, and professional. It's also fantastic to know that we delivered your car right on time. We truly appreciate your kind words. Thanks again for choosing to lease with Synergy!

Rated 5 out of 5 stars

An excellent experience, thank you Adam and Synergy team!

I recently arranged a vehicle lease through Synergy and worked directly with Adam Owen. The experience from start to finish was excellent.

Adam was efficient, responsive and clear throughout the entire process. He understood exactly what I was looking for and managed expectations realistically, which I appreciated. What stood out most was his persistence — when other providers told me the deal I wanted wasn’t possible, Adam found a way to secure the exact car I was after, at a very competitive price.

Communication was straightforward, timelines were met, and everything was handled professionally. There was no unnecessary back-and-forth or pressure — just a well-managed process that delivered the right outcome.

I would confidently recommend Adam and the team at Synergy to anyone looking for a smooth, cost-effective leasing experience. They delivered exactly what they said they would.

January 30, 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for taking the time to leave such detailed feedback on your recent experience with Synergy. We are thrilled to read that we provided an excellent experience from start to finish with straightforward communication, and that you feel able to recommend us. We have passed your kind words on to Adam and the rest of the Synergy team. Thanks again!

Rated 5 out of 5 stars

Excellent service

January 9, 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your five-star review. It's great to know that we provided excellent service!

Rated 5 out of 5 stars

Qashqai e- Power Lease

This was a straightforward transaction, made easy by friendly staff in sales and admin. Glyn guided me through the options and we were able to find the right vehicle for me.
Thanks for a successful outcome.

January 23, 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave your positive feedback. It's fantastic to know that you found leasing with us straightforward and that you found our team friendly. We truly appreciate your kind words and have shared them with Glyn and the rest of the Synergy team! Thanks again for choosing to lease with us!

Rated 5 out of 5 stars

Excellent service as usual from Lucie

Excellent service as usual from Lucie

February 18, 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your five-star review. We are delighted to read that we provided excellent service and have passed your kind words on to Lucie and the rest of the Synergy team.

Rated 5 out of 5 stars

Great positive experience leasing via Synergy!

Had a really positive experience dealing with Alistair Hastings at Synergy leasing a car. Found the lease deals very competitive compared to other lease providers. All the communications through the leasing process where very timely and done in a very professional manner. Highly recommended!

January 20, 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave your fantastic five-star feedback and recommendation. It’s wonderful to read that you had a positive experience with us and that we communicated well in a timely and professional manner. We truly value your kind words and have passed them on to Alistair and the rest of the team. Thanks again for choosing to lease with Synergy!

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