T2 Merchant Solutions Reviews 80

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

T2 have charged me double the terminal rental for 4 years (the length of my contract) Despite several phone calls, I had nothing but empty promises from Tim and Tom. It’s cost me £1400 in overcharge... See more

Rated 5 out of 5 stars

T2 have provided services to all of our shops. Including; electricity supply, card Payments, water, phone & broadband, mobiles and water. They have been there every step of the way and have helped wit... See more

Rated 5 out of 5 stars

Very helpful and knowledgeable team. The boys went to great lengths to make sure we have the best suitable card terminals for our business. Swiftly dealt with our old providers helping to sort out t... See more

Rated 5 out of 5 stars

1: they found my business good deal. 2: THEY sorted swapping suppliers with minimal input from me. 3: always answers the phone or call back quickly. 4: have sorted the few problems that I have had... See more

Company details

  1. Card Processing Service
  2. Energy Supplier

Written by the company

T2 provides a traditional face-to-face brokerage services and real business savings on Merchant Services, Electricity Gas, Water and Phone & Broadband. Save up to 87% with no hidden costs and a simple hassle free transition.


Contact info

3.5

Average

TrustScore 3.5 out of 5

80 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

superb smart teminals

superb experience from the team at t2 did a fantastic job, and beat the competitors hands down on authorization fees, and are extremely competitive on the debit card fees, thus saving a busy newsagents a small fortune. Tom easily beat the competitors. The terminals are smart wireless and use wifi with encryption, and can be tethered to your phone if there is any issues with your internet.

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful team at T2 Solutions

Very helpful team at T2 Solutions, we have been very pleased since changing over to them. If you have a query or an issue they are quick to resolve this and it is easy to contact them by phone or email with fast replies.
I would recommend them.
Peter @ Salisbury Demolition Ltd

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have been with T2Merchant Solutions…

I have been with T2Merchant Solutions for more then a year now and I can only say that the team is great , any problems or enquiries are sorted on the day .
I had a pleasure to have meet Tom and Tim and they are very helpful and professional.
They are now trying to help me in reducing the cost also on my telephone and Internet line wich I have with another company.
Overall very satisfied.
Antonio
Jax Sandwich Bar
Dorking/ Surrey

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful team

Very helpful and knowledgeable team. The boys went to great lengths to make sure we have the best suitable card terminals for our business. Swiftly dealt with our old providers helping to sort out the charges .
Always available to help and very responsive to all queries.
Highly recommended

December 30, 2020
Unprompted review
Rated 4 out of 5 stars

Always there to help ....

I met Tim and Tom last December when taking over a business. I found them to be very helpful in the set up of my card services. They were always on the other end of the phone to offer help if and when I needed it.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Loving T2

Been working with Tim and Tom for the last few months since getting card services with them. Absolutely delighted with the service received so far, to the extent I have now asked for quotes fir phone / broadband and gas / electricity as I’m delighted with the service and honesty I’ve received so far.

October 16, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible communication and customer service

I was sold a one stop shop that would include electric, phone, internet, water and merchant services which was all to be transferred over buy them saving me time and money, I’m a busy business owner and mum to 4 children so time is precious to me, It couldn’t have been further from the truth, the electricity took 6 months to finally change over after I spent hours on the phone trying to deal with it, I was paying both the new and previous water companies for 5months until I sorted it myself, also they hadn’t contacted my previous merchant supplier and so after another 6 months and costing me around a £1000 I also had to deal with it myself, there is still a dispute pending but because I have no proof they didn’t cancel it so I cannot be refunded. Over this period of time I made many calls, left messages and emails and on the rare occasion I got a reply they were apologetic and said they would deal with it, of course nothing was done, I was also offered some sort of compensation several times which I’m still waiting to receive a year later.

May 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service- Thankyou

Thankyou for your help in changing over our utilities for us- we didn't have to do a thing which made the experience simple & hassle free for us! Two very pleasant gentleman who are not pushy, & genuinely wanting to ensure businesses make savings!

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Professional, reliable and efficient

Wow, what a great, reliable, smart and professional service.

Tim and Tom were helping us since day 1.
PDQ-sorted, Electricity-sorted, Gas-sorted, Internet-sorted
very fast and efficient.

You can totally rely on this 2 gentlemans. As a business owner, that's what you need, great support for all sort business, they know what they doing. Always helpful and reliable.

100% recommendation.

April 25, 2019
Unprompted review
Rated 5 out of 5 stars

T2 have provided services to all of our…

T2 have provided services to all of our shops. Including; electricity supply, card Payments, water, phone & broadband, mobiles and water. They have been there every step of the way and have helped with some tricky transitions ensuring we have not been left out of pocket and have not had to spend our time sorting things out. Their approach has been second to none and we really appreciate the extra effort they have gone to. We would highly recommend this company and it’s nice to know we can rely on them every step of the way

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

Would highly recommend T2

Would highly recommend T2. Tim and Tom made the whole process of organising my card machine and water provider very straight forward and hassle free. They were able to get a great price and I'll be going back to them to renew my other utilities when they are due. Friendly and efficient service with a smile! Thank you.

February 27, 2019
Unprompted review

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