My experience was great with taelor boutique, if I had questions about the delivery service or items they was able to answer me in a timely manner. also the Material and quality of there items... See more
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Paid for next working day delivery on Saturday 30/05/2026. It is now 20:49 Thursday 04/06/2026 evening so no post due now. Still no delivery… paid an extra £12 for next day. Emailed them this morning... See more
Last time you cancelled order and refunded money for ordered DURAG. This time સિલ્ક yellow Durag ordered is still not delivered and you are asking FEEDBACK ? Means your system is not fullproof. Yo... See more
I had recently cut my hair off and started working on waves.I purchased 2 silk durags, and the quality is incredible (especially for the price - durable, comfortable, hair’s great, alldat)! Now I’m... See more
Company details
Written by the company
At Taelor Boutique, we believe that looking good and feeling good go hand in hand. We are a black-owned and UK-based online store that specialises in providing high-quality durags, bonnets, and other accessories that are designed to help you upgrade your style and improve your hair health. Our mission is to empower our customers to look and feel their best, by providing them with products that are not only stylish and trendy, but also functional and comfortable. At Taelor Boutique, we are committed to providing exceptional customer service and satisfaction. We believe in transparency and honesty, which is why we always strive to deliver on our promises and exceed our customers' expectations. We are dedicated to supporting our customers on their hair care journey. Join us today and experience the Taelor Boutique difference for yourself!
Contact info
United Kingdom
- 07821528918
- info@taelorboutique.com
- taelorboutique.com
3.2
Average
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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It’s taking forever for my packages to…
It’s taking forever for my packages to me , I ordered my stuff almost a month ago, and they haven’t been touched since December 28th, per the tracking
January 13, 2020
Unprompted review
Reply from Taelor Boutique
Hey Kerrigan, the Christmas/New Year period had a big affect on deliveries being delayed even though it's out of our control we apologise for this and are working on a new delivery system.
Everything is good it’s just the…
Everything is good it’s just the shipping it takes a little too long
January 11, 2020
Unprompted review
Reply from Taelor Boutique
Hey Emmett, totally fair and we're close to working out a new delivery system which will speed up our shipping times immensely.
This is @sfe.tav
This is @sfe.tav . The customer service is definitely 5 stars. Even through email the responses are speedy. I’m sure I was speaking with Makayla the majority of the time. She’s great.
January 11, 2020
Unprompted review
Great experience
Great experience, they email you back within a timely manner.
January 9, 2020
Unprompted review
Reply from Taelor Boutique
Hi Kenneth, thank you so much for your kind works, our customers are our top priority and we pride ourselves on providing excellent customer service
My boyfriend loves it!
January 6, 2020
Unprompted review
Reply from Taelor Boutique
Hey Sarah, so happy your boyfriends loves the durags!
Still haven't got my stuff
January 5, 2020
Unprompted review
Reply from Taelor Boutique
Hi Shelly, unfortunately, your order didn't pass our security checks so the money has been refunded to the card used and the items weren't actually shipped.
Shipment takes way too long.
January 3, 2020
Unprompted review
Reply from Taelor Boutique
Hi Nnedinma, we would like to apologise but due to the holidays, our orders were affected much more than expected so we've been hit with many delays but we'll be much more prepared this year!
Faster delivery
January 3, 2020
Unprompted review
Reply from Taelor Boutique
Hey Greg, thanks for your feedback we do mention our shipping times on our website on multiple pages to be as transparent as possible.
slow shipping. Product as advertised.
Only complaint is how long the shipping took. Otherwise my son is satisfied with this gifted purchase.
January 2, 2020
Unprompted review
Reply from Taelor Boutique
Hey Sheena, glad your son liked the item and we do advertise our shipping times across our website but we're currently working on a much faster new delivery system.
Top quality products, Awful shipping
Top quality products. Atrocious shipping. I have made 3 separate orders with all arriving double the 14 days maximum they mention. I am yet to receive my latest order too which I ordered a month ago. It’s a shame because I love their products a lot. They really need to work on that shipping if they want to go far.
December 26, 2019
Unprompted review
Reply from Taelor Boutique
Hi Jay, unfortunately the Christmas/New Years period affected our shipping much more than anticipated but we're more than prepared now and will have a new delivery system in place.
Awful shipping
Ordered a durag on Black Friday, still have not received it which is problematic considering it is supposed to be a Christmas present. I am not happy at all, especially since I paid extra for better shipping.
December 22, 2019
Unprompted review
Reply from Taelor Boutique
Hey Trinity, unfortunately the Christmas/New Years period affected our shipping much more than anticipated but we're more than prepared now and will have a new delivery system in place way before Black Friday this year.
Awesome company
I ordered a pair of jeans from this site for my boyfriend. I accidentally ordered the wrong size. I noticed once I received the jeans. The jeans were exactly as pictured and the size I ordered for my boyfriend were actually in my size, so I can speak to them being true to size as well. They were good quality material and a little stretchy so probably comfy. I needed to exchange them for the right size. I made a couple mistakes on my end in this process and my rep Makayla STILL helped me. She responded extremely quickly to each email and was the most helpful rep I’ve worked with. I’d definitely recommend this company for their quality of product, fast shipment, and amazing customer service. Thanks!
December 19, 2019
Unprompted review
Reply from Taelor Boutique
Paige! Thank you so much for your review and the team here appreciates you and your kind words.
Horrible shipping
December 7, 2019
Unprompted review
Reply from Taelor Boutique
Hey Regina, we'd like to formally apologise for how long delivery took, we do advertise our shipping times of 7-14 business days max but your order was delivered a day outside of that time due to the time of year, our shipping times have been delayed much more than expected but this is not reflective of our usual shipping times and we appreciate you shopping with us.
It’s almost been a month and I still…
It’s almost been a month and I still don’t have my order
December 4, 2019
Unprompted review
Reply from Taelor Boutique
Hey Nahla, we have been trying to contact you about this but we have given you a full refund whilst we work to get your item delivered to you asap.
Reply from Taelor Boutique
Thank you Ross! We hope to see you again.
The durags I brought were pretty cool
The durags I brought were pretty cool. The tie strings were a little uneven but I made them work
November 30, 2019
Unprompted review
Reply from Taelor Boutique
Glad you liked the durags Anthony, you picked some great ones!
Love the jeans thank you so much
November 28, 2019
Unprompted review
Reply from Taelor Boutique
No, thank you Luis! Amazing customer and glad you love the jeans.
Cheap China stuff
They literally send you stuff from Aliexpress at 2x the price. Comes in literally the same exact e packet China wrapping as l i t e r a l l y every aliexpress package I’ve ever gotten. Ordered a bonnet from them and 2 days later found the same exact one on guess where?... aliexpress. For half the price I paid on taelor boutique. Only giving the second star because it did come in about a 2 weeks, which is about 2 weeks less than I would’ve waited if I just bought it from aliexpress. Although I did pay for shipping, so is it really worth the star? Lol
November 22, 2019
Unprompted review
Great purchase
Nice Jeans was just a bit too skinny than I thought that’s all !!!!
November 21, 2019
Unprompted review
Reply from Taelor Boutique
Glad you liked the jeans Esteban but sad to hear they're too skinny, we'd be more than happy to exchange or find a solution you'd be happy with. (Btw that's a lot of exclamation points haha)
The shipping took longer than I…
The shipping took longer than I expected and should have. Also I don’t believe the customer she have to pay the insurance for shipping.
November 18, 2019
Unprompted review
Reply from Taelor Boutique
Hey Loresha, sorry for the shipping taking longer than expected, we do advertise our shipping times across our website. Also, you don't have to pay insurance for shipping that's an option but we do have a free shipping option too.
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