I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Lovely dress but be aware....
Lovely dress and quality as expected but worth highlighting that the customer pays for any returns (I had something that was too small even though I sized up as stated on the website). Also if you order items both from the website and items from the outlet button, even if they are on the same order, you pay postage twice even though the order arrives to you in one package. Apparently items are sent to one packing site before being mailed out to the customer. This does not seem customer friendly to me - why does the customer pay because they use two storage sites for their goods?
November 13, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback. We are so glad to hear you liked your dress!
I have noted and passed on your feedback on our delivery and returns fees, and this is being reviewed by our team. We hope to offer the best service for all customers by continuously improving our services.
Kind regards,
Sarah
Tahlira Customer Service
Lovely shop, will buy from them again
I found Tahlira when browsing for dresses and was pleasantly surprised. They have lots of different styles in a single colour which is really helpful. The dress fits perfectly, is comfy and was a good price and I'm really happy with it. Will definitely be looking there for dresses in the future.
October 19, 2023
Super helpful customer service.
October 30, 2023
Unprompted review
Horrible quality not worth the price at…
Horrible quality not worth the price at all, return process was a nightmare
October 18, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback. We are sorry to hear that the item was not as you expected, we have a variety of fabrics, cuts and designs and we would love to assist you to find the perfect item for you. Please let us know anytime if we can help you further with this.
We understand you are returning back to us from USA and we are here to assist you with our straight-forward returns instructions, unfortunately we don't offer free returns for this service. We hope to be able to offer this in the future, so customers can try on items for free.
Kind regards,
Sarah
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are so pleased to hear you had a great experience and liked the dress and the quality!
Kind regards,
Sarah
Tahlira Customer Service
Great Service
Fast service with clothing that is true to the sizes give, and made from nice feeling material.
Will shop here again
September 29, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are so pleased to hear you had our usual fast service and liked the dress and the material.
Kind regards,
Sarah
Tahlira Customer Service
I wont recommend
Product doesn’t match description.
Description said model 5'8", dress was midi length. Where I m 5'3" and dress just crossed my knee! I didn’t order petit size as I like my dress longer.
Quality is poor comparing the price.
And biggest issue is unlike the big retailers customers need to pay delivery charge and return charge which is around 10 pound. This is ridiculous! Why Does anyone need to pay 10 pound to try on your low quality dress!
September 18, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback. We are sorry to hear that the item was not as you expected, we have a variety of fabrics, cuts and designs and we would love to assist you to find the perfect item for you. Please let us know anytime if we can help you further with this.
We provide individual length measurements for each dress in the description to ensure that customers can check the measurement for their height before purchasing. Our models have a variety of body shapes so it is safer to check the specific length of the dress on yourself.
We understand you would like to try on items for free, unfortunately at the moment our returns are not free. We hope to be able to provide this service in the future!
Kind regards,
Sarah
Tahlira Customer Service
Wonderful experience and the quality is…
Wonderful experience and the quality is wonderful too. Highly recommended and I await to purchase some more dresses. Mine was the maxi in purple. Thank you Jesus for guiding me here. I feel like royalty in it. :)
August 24, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your wonderful review, we are so happy to hear you were satisfied with your purchase and look forward to see you again!
Kind regards,
Tahlira Customer Service
Beautiful elegant dress and at a really…
Beautiful elegant dress and at a really good price - dressed the outfit up with a jazzy scarf - fast delivery too
August 8, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are thrilled to hear you were satisfied with your purchase and personalised the dress to your style.
Kind regards,
Tahlira Customer Service
The quality of the clothing and fabrics…
The quality of the clothing and fabrics are really good, fast shipping and if you need to return something it’s a seamless process. It’s a great place for quality fabrics/clothing at affordable prices. The images are true to life also.
July 31, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are so happy to hear you were satisfied with your experience.
Kind regards,
Tahlira Customer Service
The dress was as pictured
The dress was as pictured. Good quality, lovely colour. Only issue is the material creases like crazy, I drove to my destination which was 10 mins away and when I got out of the car the whole dress was horribly creased, it wasn’t flattering
July 16, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are so happy to hear you liked your dress and thank you for sharing your feedback on the creasing of your dress, this has been passed onto our team to improve on in the future.
Kind regards,
Tahlira Customer Service
when I had problems with the dress
when I had problems with the dress, they sent me a new one right away which made me feel more secure about this company.
July 16, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, we are so happy to hear you were satisfied with the customer service you received.
Kind regards,
Tahlira Customer Service
Bad fit and cheap material
July 3, 2023
Reply from Tahlira
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that you did not find the type of dress you were looking for. We offer a wide variety of fabrics, cuts and fitting options, so our team would happy to assist you to find the type of item you are after. You can do this by chatting to us through our easy chat on our website. We look forward to seeing you again in the future!
Fashionably yours,
Tahlira Customer Service Team
Very good quality dresses and love the…
Very good quality dresses and love the fit.
Delivery was smooth.
Thank you.
July 2, 2023
Reply from Tahlira
Dear Customer,
Thank you for your kind words! We're delighted to hear that you are pleased with the quality and fit of your dresses. Your satisfaction is our priority, and we're glad the delivery process went smoothly. If you have any more feedback or questions, feel free to reach out anytime.
Fashionably yours,
Tahlira Customer Service Team
Pretty dress, good service!
Very happy with my order! I purchased the Zulma dress - It was delivered quickly and the dress is gorgeous. It fits well without being too tight, and is fun and flirty whilst still a little modest (which can be hard to find nowadays!). I also like that the material is not see through so don't have to wear anything extra underneath. Overall no complaints from me :)
July 2, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you love the Zulma dress and had a positive shopping experience with us. Your satisfaction is our top priority, and we're glad the dress met your expectations in terms of fit and style. If you ever need assistance or have any questions, feel free to reach out!
Fashionably yours,
Tahlira Customer Service Team
The dress is beautiful!
June 26, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you find the dress beautiful. Your satisfaction is our top priority, and we're here to assist you with any future inquiries.
Fashionably yours,
Tahlira Customer Service Team
New Customer
Purchased two dresses. Very good quality. Fast delivery. Would definitely recommend and order again in the future!
June 12, 2023
Reply from Tahlira
Dear valued customer,
Thank you for your wonderful review! We're thrilled to hear that you loved the dresses and appreciated our fast delivery. We can't wait to serve you again in the future!
Fashionably yours,
Tahlira Customer Service Team
Reply from Tahlira
Dear Customer,
Thank you for your kind words! We're thrilled to hear that you found a nice fit. Your satisfaction is our top priority. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to see you again!
Fashionably yours,
Tahlira Customer Service Team
Great Dresses
Beautiful dress, wore it as an after party dress. Great price overall. Quality is alright but overall happy with my purchase
June 11, 2023
Reply from Tahlira
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed wearing it as an after-party outfit. Your satisfaction is our priority, and we're glad you found the price reasonable. If you have any further suggestions or queries, please don't hesitate to reach out.
Fashionably yours,
Tahlira Customer Service Team
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