I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback and experience, we are thrilled to hear you liked your item and service!
Lots of love,
Tahlira Customer Service
Excellent customer service
Excellent customer service, great product will definitely order from Tahlira again.
March 13, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for your feedback! We are excited to see you again in the future!
Lots of love,
Tahlira Customer Service
Item never arrived
Item never arrived - ordered it for my birthday, no notice that it wasn't even sent out until days later when I saw a refund being processed in my account followed by a standard email explaining my size was not available at time of shipment. Such a shame.
March 20, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback and experience. I have looked into this further and I can see the item you purchased was unfortunately completely out of stock in your requested size when you placed your order. Our outlet items go fast and sometimes this is not updated quick enough. We sincerely apologise for the disappointment this has caused and we endeavour to avoid this happening in the future.
We hope to see you again in the future so you can experience our usual great service and dresses!
Lots of love,
Tahlira Customer Service
The dress itself was beautiful however…
The dress itself was beautiful however the sizing was too small...fortunately it fits my daughter so she is delighted. Took a bit of time to deliver but happy all the less.
March 10, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback and experience, we are so glad your daughter liked the dress! We have an easy 'whats my size?' tool on the items page, we hope this can assist with finding the right fit, alternatively we would also be delighted to assist you finding your right fit through chatting on our email info@tahlira.com
Lots of love,
Tahlira Customer Service
Very very long
Pretty dress! extremely long though, including the sleeves. I would like if there were more styles suited to short women, im around 5’4 and the dress was so long that it reached the floor. Definitely suited more towards tall women! :)
March 9, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for your feedback, this is extremely valuable to us. I have noted your comments and passed these onto our designers to ensure we can accommodate to your request in the future.
In the meantime we have a variety of lengths available in mini and midi for which you can find the full length in the description of the item. I hope this helps but if you would like to discuss this further we would gladly assist you on our email info@tahlira.com
Lots of love,
Tahlira Customer Service
very pleased with this trusted website
very pleased with this trusted website, dealt eith my purchase very swiftly and prompt couldnt be happy and was on time wit the delivery. my daughter absolutely loved her bday dress!! perfect! quality was on point with the dress
March 1, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback and experience! We are thrilled to hear your daughter loved her birthday dress, happy belated birthday!
Lots of love,
Tahlira Customer Service
Quick efficient customer service.
March 14, 2023
Reply from Tahlira
Dear Customer,
Thank you for sharing your feedback, we are so pleased you found our customer service quick and efficient.
Lots of love,
Tahlira Customer Service
Great service but thin fabric
Great service, beautiful dress. Docked a star as thin fabric and is slightly transparent.
March 13, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback and experience, we are so pleased you liked your dress. We have different thickness of fabrics for different dresses at different price points, this is to ensure we can offer something for everyone as some customers prefer lighter and airy dresses. I hope this helps, if you have any further questions please let us know on info@tahlira.com where we would gladly assist you anytime.
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback and experience! We are so pleased to hear you were happy with your dress and service.
Lots of love,
Tahlira Customer Service
Sizing is spot on when using their size guide
I needed a dress fast for a wedding after the very expensive dress I had already bought from another company had to be sent back. I purchased this dress from tahlira and thankfully it was with me within a few days.
I had so many compliments on this dress. Even a complete stranger pulled me aside to say how nice the dress was. I had lost some weight before buying this dress so I was really unsure about my sizing. However, I noticed when looking at the size guides for different dresses on tahlira the measurements aren't always the same meaning you may be a 12 in one dress but 16 in another. I love this about tahlira. It tells me that their size guide is super accurate to each dress. So as long as you've measured, the size you choose from their size guide will fit. I know all stores should size clothing like that but they don't.
I'm not going to say that the dress was high quality (made with silks and fully lined). No, but it was a very decent dress and certainly looked the part especially for the £35 I paid and as I say I got so many compliments. Tahlira is my new 'go to' shop and I would absolutely recommend.
February 8, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We can absolutely imagine you looked out of this world in our satin-feel dress and are so pleased you felt good wearing our dress. We strive to create the best sizing and are glad to hear you used our size guides to find the right size in your item. We are excited to see you again soon!
Lots of love,
Tahlira Customer Service
Tahlira's 'Valencia' scarlet dress
I recently ordered a 'Valencia' scarlet dress from Tahlira. It was delivered very promptly and I'm really pleased with the quality of this lovely dress. It fits so well and the material / style is just right. Very happy with my purchase and the excellent customer service I was given. Thank you!
February 3, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback and experience! We are over the moon to hear you loved our Valencia scarlet red dress!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We are so pleased you like your dress!
Lots of love,
Tahlira Customer Service
Very impressed with the quality
Very impressed with the quality, didn’t expect that. Definitely I will be purchasing again
January 16, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We are so happy to hear you were impressed with the quality.
Lots of love,
Tahlira Customer Service
Omg packaging was great n came so…
Omg packaging was great n came so quickly. I loved loved the 2 dresses omg so elegant makes u feels soooo good. Fitting is perfect the fabric is so nice n lowly will definitely be ordering from here again
January 12, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We are so happy you felt good wearing our dresses.
Lots of love,
Tahlira Customer Service
some of the clothes are very nice but…
some of the clothes are very nice but the ones I returned didn’t suit me. Returned processed items are very good.
December 28, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We are so glad you found something you liked and found our returns process good.
Lots of love,
Tahlira Customer Service
Honestlyy the best service I have…
Honestlyy the best service I have recieved!
10/10 dress xx
January 19, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to share your experience! We are so pleased you like your dress!
Lots of love,
Tahlira Customer Service
Loved the dress
Loved the dress, and the style wasn't so keen on the slits along the arm but apart from that loved it
January 9, 2023
Reply from Tahlira
Dear Customer,
Thank you for sharing your feedback, we will take your notes regarding the slits on the arms on board and use this for future designs.
Lots of love,
Tahlira Customer Service
Outstanding quality
Great website, lovely dresses and very reasonably priced. The quality and fabric are beautiful.
January 6, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback! We are so glad you liked your items.
Lots of love,
Tahlira Customer Service
The product is really made up of a fine…
The product is really made up of a fine material. Elegant and true in appearance based from the photo been shown on website.
January 6, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your lovely feedback! We are so glad you liked your items.
Lots of love,
Tahlira Customer Service
Don’t walk, run….
Usually find it very hard to find dresses for my body size. But this dress did wonders. Loved it, felt very comfortable and confident in it which is very rare. Everyone loved it. ❤️
January 1, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your wonderful feedback! It means everything to us hearing you felt good wearing one of our pieces!
Lots of love,
Tahlira Customer Service
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