I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Great quality and price
The quality is fab! I bought a dress for my sister's bridal shower and she loved it.
December 24, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback! We are so happy to hear your sister loved the dress!
Lots of love,
Tahlira Customer Service
Refund refused
I bought my wife a middi dress that was more of a maxi dress.
I explained that it was a Christmas present so I could not return it until after the 25th December. Tahlira customer services refused a refund as it was a couple of days past the return date Tahlira have a shorter return time than other companies. Tahira could have been a bit more accommodating especially at Christmas and as I pointed out the ribbon sewn in was not broken and the dress was only tried on once.
One other strange thing about this company is how I originally thought I was on a Zara website that turned out to be Tahira?.
Certainly would not use them again.
December 25, 2022
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, as we explained over email we have a 14 day period from delivery to request your return on our portal, this applies to all our customers and making an exception would not be fair on customers who have requested their return according to our refund policy. We are not in any way affiliated with Zara the retailer, this is visible from the order confirmation when you make your purchase.
We hope you will consider us again in the future as we always want to assist as much as we can to make your experience as best as possible.
Lots of love,
Tahlira Customer Service
They have an amazinggg costumer service…
They have an amazinggg costumer service i was stuck with ordering various different sizes that wouldn’t fit me then shen i told then i had a few days and needed a size bigger thaey sent me the dress eith in 24 hour delivery despite Christmas and most of all the kindness was next level she made me keep the smaller size and sent the bogfer one for free 🥰🥰 thank you so much tahlira will definitely make more Purchases in the future!!
December 30, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback! We are so glad you found your perfect fit.
Lots of love,
Tahlira Customer Service
I bought a dress for my wife as a gift
I bought a dress for my wife as a gift, excellent tailoring, my wife liked it
December 11, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback! We are so pleased your wife liked the gift!
Lots of love,
Tahlira Customer Service
Beautiful dress
Delivery took a while but it was worth it in the end the dress I ordered was BEAUTIFUL and such good quality literally looks exactly like the photo and what I expected if not better. First time purchase from tahlira. I searched for a type of dress on Google and tahlira search came up first and it was EXACTLY what I was looking for!!
December 1, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your feedback! We are so pleased you are are happy with your purchase and found what you were looking for!
Lots of love,
Tahlira Customer Service
Wish the photos showed the dress length…
Wish the photos showed the dress length better. I would have liked a bit more length, but it was hard to tell on the photo. Dress runs a little small. I got my usual size and the was tight on the shoulders and chest.
December 1, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback of your recent purchase. We try to add as much detail of our items on the description, where you can find the full length of the dress and we also have a handy tool underneath the description called 'What's my size?' which can assist you in getting the size right. If you have any further doubt we are also always available on info@tahlira.com or through our chat for further assistance.
Lots of love,
Tahlira Customer Service
I love the prints and the cuts of the material is just wow !!!
The material an the cut of the outfit looks really good
December 5, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for sharing your experience, we are so pleased you are are happy with your purchase!
Lots of love,
Tahlira Customer Service
Bought this beautiful red dress
Bought this beautiful red dress, fitted perfectly and I look gorgeous in it, the quality and the look of the dress, spot on, great value, very please with my purchase
November 23, 2022
Reply from Tahlira
Dear Customer,
Thank you for sharing your experience with your purchase. We are so pleased to hear you were happy with your dress!
Lots of love,
Tahlira Customer Service
Lovely dress great value for money
October 24, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback! We are so happy to hear you were pleased with your purchase.
Lots of love,
Tahlira Customer Service
Beautiful dress and looked exactly as…
Beautiful dress and looked exactly as it did online.
November 9, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback! We really value your comments and are so happy to hear you were pleased with your purchase.
Lots of love,
Tahlira Customer Service
Quick and efficient replies via email…
Quick and efficient replies via email regarding a return & quick delivery.
November 12, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback! We really value your words and are pleased to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Very good quality dresses and reliable…
Very good quality dresses and reliable service.
November 1, 2022
Reply from Tahlira
Dear Customer,
Thank you for sharing your feedback! We really value your words and are pleased to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you for sharing your experience, we really value your feedback!
Lots of love,
Tahlira Customer Service
The dress was so pretty omg I loved…
The dress was so pretty omg I loved itttttt
Literally my fave dress.
October 5, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback! We are so glad to hear you enjoy wearing your dress.
Lots of love,
Tahlira Customer Service
I ligit had low expectations for the…
I ligit had low expectations for the dress. But when it came I was astonished. It’s soooo prettyyy and mashallah it fitted me well. Especially the waist and it was long. I would be ordering from them a lot.
August 31, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback! We really value your comments and are so happy to hear you were pleased with your purchase.
Lots of love,
Tahlira Customer Service
Beautiful dress
Beautiful dress, delivery was good, customer support team did get back to me about a query but was a bit of a delayed response from the support team, other than that everything was great.
August 2, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback, we look forward to sharing this with our Customer Service Team and hope we can make this even better for you next time!
Kind regards,
Tahlira Customer Service
The dress is lovely
The dress is lovely. Only issue is that it stains so quickly and it’s difficult to get stains off the material.
July 15, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly sharing your feedback this will be shared with our designers. With our lighter satin colour dresses they can show any marks more easily as they are a lighter colour, we do have a large range of darker shades too. If you would like any assistance finding the right colour please email us at anytime on info@tahlira.com and we will be happy to assist you further.
Kind regards,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you for kindly leaving your feedback, we are so pleased to hear this!
Kind regards,
Tahlira Customer Service
I still haven’t received my refund
I still haven’t received my refund. I sent back the dress about two weeks ago now.
July 7, 2022
Reply from Tahlira
Dear Customer,
Thank you for sharing your feedback. We will ensure to look into this further for you, if you still need any assistance please email us anytime with your proof of posting at info@tahlira.com and we will investigate this further.
Kind regards,
Tahlira Customer Service
Very good customer service
Very good customer service. Returns quite easy but the refund process took a long time.
July 4, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly leaving your feedback. We aim to process all returns within 5 working days as we require this time to be able to process all parcels with care. We thank you for your understanding whilst your refund was being processed and will take your feedback into consideration for the future.
Kind regards,
Tahlira Customer Service
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