I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Absolutely great quality of clothes
Absolutely great quality of clothes, fast shipping and very good customer service.
July 1, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly leaving your feedback, we are so pleased to hear this!
Kind regards,
Tahlira Customer Service
Great efficient service and excellent…
Great efficient service and excellent clothing. I ordered a dress from Tahlira for my graduation this summer and I was pleasantly surprised at their quality. Would definately reccommend!!
June 10, 2022
Reply from Tahlira
Dear Customer,
Thank you for kindly taking the time to leave your feedback, we are so pleased to hear this and hope you had a great graduation!
Lots of love,
Tahlira Customer Service
Beautiful dresses
I ordered 3 satin maxi dresses in different colours (red, emerald and black) and I absolutely love them! The quality is great and they look exactly like the pictures.Would definitely be buying more dresses from Tahlira. THANK YOU!
June 10, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for kindly leaving your feedback, we are so pleased to hear this and look forward to see you again soon!
Lots of love,
Tahlira Customer Service
Very happy with my dress
Very happy with my dress , perfect in every way. Length was a bonus as I am tall and usually dresses look shorter on me .
June 8, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback. This is very valuable to us and we are pleased you liked the length of your dresses, we will ensure to take this into consideration for the future.
Lots of love,
Tahlira Customer Service
Service
I brought a dress from them on the 29th May and paid for UK tracked delivery which takes 3-4 working days. It has been 6 days and I am worried as I have emailed them and haven't gotten a response. I even added my phone number in as well. Since the day of purchase I went to check my email and texts and I hadn't received a confirmation code either. However I hope they respond cause the dresses on there website are really beautiful and I hope they can get back to me as ive emailed and contacted them of Instagram aswell
June 3, 2022
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you for your message. We understand you require assistance with tracking your parcel. Due to the UK bank holidays falling on the 2nd and 3rd of June 2022, parcels are mostly not delivered during these two days and our customer service team was also not in office on these days. Bank holidays don't count as working days and therefore your parcel which was shipped out to you within 24 hours, was still in transit during the bank holidays. I can see now that your parcel is due to be delivered shortly. If you require an item on a guaranteed date we would always recommend to use our Royal Mail Special delivery as this way you know exactly which date your item will be delivered.
We hope this helps, but if you need further assistance please let us know on our email info@tahlira.com and our customer service team is always glad to assist as soon as possible.
Kind regards,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so pleased you like your item!
Lots of love,
Tahlira Customer Service
Their dresses are absolutely beautiful
Their dresses are absolutely beautiful, the quality is insane and the dress which I bought from them is most definitely my favourite purchase🥰. I always get asked about it whenever I wear it! The customer service is amazing. I would highly recommend them.
May 24, 2022
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so pleased you like your item!
Lots of love,
Tahlira Customer Service
Mis-described dress
I purchased a dress that was described as cream - but it’s PEACH not cream which is sadly no good for a wedding dress. I duly emailed the store and asked for a refund - I was refused ( I was offered an exchange but the 68 items they had online were not suitable for a 52 yr old).I responded quoting the Sale of Goods Act 1979 as items were sold misdescribed and due to distance selling online I was entitled legally to a refund. Again they refused.
Such a shame when an online store have zero customer service.
I will continue the complaint with Etsy themselves and in the meantime post on every social media platform about my experience. So Tahlira, I hope it was worth it for a £60 dress.
May 18, 2022
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you for taking the time to leave us your feedback. We understand that the item was not what you were after. As we sell on different platforms our refund policy is different on those sites than the 14 day return policy we have on our website. If you are unsure wether an item will suit you it is best to purchase through our website directly as we can best assist you and you can return items within 14 days, easy and hassle free.
We understand this has now been resolved on the Etsy platform.
Kind regards,
Tahlira Customer Service
It was a perfect fit and lovely material
May 9, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback, we are so glad you liked your item!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so happy to hear you had a good experience!
Lots of love,
Tahlira Customer Service
I love the dresses i bought
I love the dresses i bought. The material is nice the fit is perfect and the delivery was quick. I will definitely be buying from Tahlira again.
xxx
May 6, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback, we are so pleased to hear you had a good experience! We look forward to seeing you again!
Lots of love,
Tahlira Customer Service
That dress is gorgeous 😍.It fits me…
That dress is gorgeous 😍.It fits me perfectly . Thank you 🙏
May 3, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so happy to hear you liked your dress, you looked stunning in your pictures!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback!
Lots of love,
Tahlira Customer Service
Product was ok
Product was ok. For the price I paid expected the material to be better. Also think the sizes needs altering
May 3, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback. We are passing this on to our design team to make sure we continue improving on the types of fabrics we use and our sizing.
Lots of love,
Tahlira Customer Service
Excellent customer service
Beautiful dress. Great fit.
Great customer service.
Thank you!!!
May 1, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so pleased you like your item!
Lots of love,
Tahlira Customer Service
Beautiful dress
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me.
Speedy delivery and the dress wrapped beautifully.
The customer service team are excellent, sent the dress back yesterday and they have notified already that a refund has been arranged today
I recommend Tahlira 100%
I will be ordering again.
Thank you.x
April 30, 2022
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We are so pleased to hear you had a good experience and look forward to seeing you again.
Lots of love,
Tahlira Customer Service
Love the dress!
Love the dress!! The colour, the material, the length! Everything. Will definitely order in different colours!
April 23, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback! We really appreciate this and are glad to hear you like your item!
Lots of love,
Tahlira Customer Service
As expected and on time.
April 22, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback!
Lots of love,
Tahlira Customer Service
Excellent dress
April 18, 2022
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave us your feedback!
Lots of love,
Tahlira Customer Service
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