I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Just placed my third order..
Great quality for this price and always a flawless experience. 100% recommend them, my go-to for semi-formal dresses!
June 21, 2023
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you for the kind words! We're thrilled to hear that you love our dresses and had a flawless experience. We look forward to seeing you again soon!
Fashionably yours,
Tahlira Customer Service Team.
Poor quality
Very cheap material; it was nothing, as it shows on the website, overpriced. The dress was not worth more than £20. I think Shein provides better quality at a cheaper price. Very disappointed. I would not recommend it to anyone. On top of that, there was no free delivery. I had to return it. Their refund process was quick.
June 11, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we understand that on this occasion the particular dress you ordered was not what you were after.
We would like to offer the best price point for all our customers during these times, however as we are not a fast fashion brand we create less pieces to ensure we can always pay fair wages to all the people working in our product chain to create our dresses. This means when purchasing one of our dresses you are directly contributing to a fair pay for all the people involved in making your dress. I hope this helps to have a better picture of the price point.
We understand and take note of your preference to have free returns so you can try on items at home and see if they are suitable for you, unfortunately this is something we don't offer at the moment but hope to be able to offer in the future.
We are pleased to hear you found our refund process quick!
Lots of love,
Tahlira Customer Service
Great delivery and service
Great delivery and service. My dress is amazing, I love the fit, the design and the quality. Thank you.
June 5, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so pleased you loved your item! We are sure you are going to look gorgeous and hope you enjoy wearing your dress!
Lots of love,
Tahlira Customer Service
DO NOT RECOMMEND, SPEND YOUR MONEY ELSEWHERE…
Ordered two dresses which were supposed to be in a satin material. What arrived was very different - one of the dresses was disgustingly shiny and had a swimsuit feel to it, and the other was in a very thin silky elastic material - definitely not satin. I tried both dresses on, one of which was very static and stuck to my skin in different place (it was not tight in fitting).
I complained via email to the team but was simply told to return the dresses at my own expense? I am now being forced to return the dresses at my own expenses due to their poor quality / choice of material and false advertising.
Do not recommend, avoid and spend your money elsewhere!!!
June 27, 2023
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we understand on this occasion the dresses were not what you were looking for. We sell a variety of items in different types and feel of fabric and hope we can assist you in the future to find the right type of item for you. We are always available to assist you with this through our email info@tahlira.com or through our easy chat function on our website.
We understand and take note of your preference to have free returns so you can try on items at home and see if they are suitable for you, unfortunately this is something we don't offer at the moment but hope to be able to offer in the future!
Lots of love,
Tahlira Customer Service
Summer wardrobe
I ordered a few items for Summer. Was super pleased with the quality of the items and the speedy customer service. Love this brand! Couldn't recommend more!
June 11, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so glad you liked your items to add to your summer wardrobe, we hope you have a wonderful summertime!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so happy to hear you loved your item and enjoyed the quality of your items!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and enjoyed the quality of the dress!
Lots of love,
Tahlira Customer Service
Would buy again
The dress fit beautifully, came within 2 weeks and it is a beautiful colour .
One thing i’d say is you have to pay to return your package it is not free . If it was free then it would get 5 stars
May 23, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and liked the fit!
Thank you for letting us know you would prefer to have free returns, we hope this is something we will be able to offer in the future.
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so glad to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your dress, we hope you make wonderful memories wearing it!
Lots of love,
Tahlira Customer Service
Amazing customer service
Amazing customer service, so understanding and kind. Dresses are beautiful and not see through!!
May 31, 2023
Unprompted review
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so pleased you had a good experience and liked your dresses!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, this means so much to us! We are so pleased you liked your items!
Lots of love,
Tahlira Customer Service
Great service delivered quickly and a…
Great service delivered quickly and a beautiful dress
April 25, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so glad to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Very beautiful dress and very good…
Very beautiful dress and very good fitting .. I got a lot of compliments
April 11, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and felt fabulous!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your dresses and hope you enjoy wearing them!
Lots of love,
Tahlira Customer Service
lovely dress
Really happy with the dress I ordered, however fabric was really static so stuck to every curve.
April 11, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Thank you for letting us know that the item was static, I will pass this feedback on so we can assess what can be done to prevent this.
Lots of love,
Tahlira Customer Service
Refund
Refund
Still not received my return fund considering it was sent back 2 weeks ago.
April 2, 2023
Reply from Tahlira
Dear Customer,
Thank you for leaving your feedback, for returned parcels we kindly ask 5 working days once it has been delivered for our returns team to process this and notify you by email.
Could I assist you further with this through our email? Please send your proof of posting to our email info@tahlira.com and I can look into the status of your return.
Lots of love,
Tahlira Customer Service
Gorgeous dress!
March 22, 2023
Reply from Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Lots of love,
Tahlira Customer Service
Lovely clothes smart classy elegant and…
Lovely clothes smart classy elegant and modest will definitely be ordering again
March 26, 2023
Reply from Tahlira
Dear Customer,
Thank you for your feedback, we are so happy to hear you liked your items and are looking forward to seeing you again in the future!
Lots of love,
Tahlira Customer Service
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