I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 ho... See more
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See what reviewers are saying
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... See more
Company replied
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... See more
Company replied
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3.7
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Class Service
This lovely Company gave me a first class service from start to finish - every step of the way I was informed about my order. Brilliant and fantastic service - I received my order earlier than expected and this was packaged perfectly. A huge thank you. Lorraine H
October 13, 2023
Unprompted review
Reply from Tala
Hello Lorraine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Love these lights
Love these lights! So well designed and solidly built. Being able to move the portable lamps where needed is just great.
October 1, 2023
Reply from Tala
Hello both,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Efficient and easy to use website
Efficient and easy to use website
Very quick delivery
September 26, 2023
Reply from Tala
Hello Carolyne,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Really quick and easy
Really quick and easy. We bought a replacement light bulb as the first was starting fade a little after 5 years!
September 26, 2023
Reply from Tala
Hello Mary,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Sommer
Tala Customer Support
Would Purchase Again
Happy enough with the delivery speed etc but the light itself is overpriced and not good enough quality for this money, this is the second bulb to have gone and the lights are not very old. The replacement bulbs are £78 each which is almost 50% of the total cost of the light, do not purchase the Tala Kilter light!
September 29, 2023
Reply from Tala
Hello Simon,
Thank you for your honest review. Apologies that your experience was not up to our usual standard, we would love the opportunity to remedy the issue for you.
We have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Emma
Tala Customer Support
Great products with the environment in mind
Like the classic, timeless design. Item looks well made, sturdy- appreciate the fact it can be repaired. So far it works great but still too early to rate the product- hope it lasts. Great service from Tala- no issues with the delivery. It arrived well packaged.
September 23, 2023
Reply from Tala
Hello Ian,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Good product
Good product, responsive customer service (when I eventually found a number) and delivery when expected. Would shop again.
September 16, 2023
Reply from Tala
Hello KayCee,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Highly recommend
Highly recommend. Great service . Delivered really fast & well packaged. The light is amazing! It makes a nice change to receive a product of such quality these days. This is really made to last . I am delighted with it & enjoy looking at it on or off 😊⭐️⭐️⭐️⭐️⭐️
August 18, 2023
Reply from Tala
Hello Tina,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Reply from Tala
Hello Julie,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Jasmin
Tala Customer Support
Beautiful lamps
Beautiful lamps, I initially purchased the muse and loved the glow from the bulb so much I went back and purchased the Alumina. Just about to buy another bulb as they really do provided the most beautiful dimmable light. Expensive, yes but honestly worth it.
June 1, 2023
Unprompted review
Reply from Tala
Hello Kate,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Jasmin
Tala Customer Support
Oblo Tala bulbs
I’ve bought many Tala bulbs, because of the pleasant design and soft glow.
But, one of my Oblo bulbs got stuck in my light fixture, and the brass screw bit separated from the glass, rendering it useless. Tala refused to negotiate a return or replacement, despite the bulb clearly being faulty.
I’m very surprised at how rigid they are, because it was out of warranty and bought from a 3rd party.
I bought a new bulb, and the design has changed, so now it doesn’t sit flush in my light fixture. Very frustrating.
Again, Tala refused to negotiate a return or replacement, and both old (2019/2020 apparently) and new bulbs are featured on the website.
Very annoying and misleading.
They’re meant to last for over 10 years at 8 hours per day, but the returns policy is 2 years.
September 13, 2023
Unprompted review
Reply from Tala
Hello Gavin,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on quality service and excellent products, so we are disappointed to have fallen short on this occasion. We will be reaching out shortly via email,
Kind regards,
Emma
Tala Customer Support
Portable lamp
Love love love this lamp, efficient, practical and stylish.
Rarely does a product exceed my expectations, thank you.
August 30, 2023
Reply from Tala
Hello Vicki,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Faulty lamps
Ordered a Muse lamp came faulty - ordered another Muse lamp and that was faulty too . Not TALA’s normal standard at all . But so much back and forth which all takes up so much time . Issue still not sorted.
August 30, 2023
Great products
September 1, 2023
Great design and well made.
August 28, 2023
Reply from Tala
Hello David,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Reply from Tala
Hello Susan,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
A great first buy!
Fast delivery and beautiful, high quality lampshades…I would happily use Tala again!
August 27, 2023
Reply from Tala
Hello Emily,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Reply from Tala
Hello Linda,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Made a decision after 12months of…
Made a decision after 12months of indecision.
Not disappointed. Love it.
Great quality. Smooth control. Great for mood lighting and I love the fact you can take it everywhere.
I should have bought the bundle 😂.
August 21, 2023
Reply from Tala
Hello,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Jasmin
Tala Customer Support
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