First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more
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Review summary
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Reviews shaping this summary
Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more
I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more
Company replied
Company details
- Jewelry Store
- Costume Jewelry Shop
- Gift Shop
- Jewelry Designer
- Jewellery Manufacturer
- Jewelry Repair Service
Written by the company
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Contact info
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, United Kingdom
- contact@talia-rae.com
- talia-rae.com
4.6
Excellent
395 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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Despite paying for 1-2 days shipping
Despite paying for 1-2 days shipping, it’s more than a week since purchase, and it’s still not received.
January 4, 2023
Reply from Talia Rae
Hello Andrea, unfortunately your order was placed during when we were closed for christmas which was posted on our site banner as well at checkout that not items would be dispatched between the 23rd of December and the 3rd of Janaury as such we apologise for the delay in your orders arrival but we as a small team also need time to recover during the holiday season.
I still not received my products and i…
I still not received my products and i pay for fast delivery must coming before Christmas and now is on 3 and still not received way?
January 3, 2023
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Haven’t received my order
December 26, 2022
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
I ordered 2 items in November as…
I ordered 2 items in November as Christmas presents, and still no joy. I paid extra for express delivery, and still nothing. They will not reply to my emails, and have blocked me on Facebook now. Customer service is atrocious, and I will NEVER purchase from this unprofessional set up again. Had to open dispute on PayPal, as no recognition from them regarding the issue !!!
November 25, 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Ordered 2 chains as Christmas presents…
Ordered 2 chains as Christmas presents on the 27th November 2022 and still no sign of them. No update on tracking since 1st December 2022. Communication from Will at Talia Rae has gone silent. It was said that they will use FedEx with an express delivery but no surprise that there has been nothing since.
December 20, 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Ordered chains for my daughters on…
Ordered chains for my daughters on November 30th, 3 weeks later still no sign of them been delivered. Tracked by Royal mail, who say they never received package for delivery. Contacted seller by email, first of all they blamed Royal mail, then said they were going to send by DPD,still didn't receive my order. Last I heard they were going to send by frdex. I asked for a refund, but they stated ignoring my emails. This company are a fraud its a total scam.
December 19, 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Very happy with my purchase and the…
Very happy with my purchase and the time it took for me to receive my order
December 1, 2022
Reply from Talia Rae
Hi Alan,
Thank you for your great feedback! We’re so glad to hear you’re happy with your purchase and the delivery time.
If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support!
Waiting nearly 2 weeks for my order
I ordered a soulmate chain on November 30th its now December 13 and I still haven't received my order I live in ireland is it that difficult to ship? tracked it by royal mail and according to them it has not even been dispatched yet.
November 30, 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Reply from Talia Rae
Hi Lindsay,
Thank you for your kind words! We’re so happy to hear that the gift looks amazing and that it’ll be a special Christmas present for your wife.
If you need anything else, we’re here to help. Wishing you both a wonderful holiday season!
Excellent experience
Very easy to navigate the website. Payment and communications were excellent. Item arrived quickly in spite of Mail Strikes. Delighted with the item received.
Very well done.
November 28, 2022
Reply from Talia Rae
Hi Barry,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the website easy to navigate, and that everything from payment to delivery went smoothly despite the mail strikes. We're glad you're delighted with your item!
We truly appreciate your support, and we look forward to serving you again in the future.
Best regards,
The necklace has arrived .And my wife…
The necklace has arrived .And my wife and myself think it is beautiful,in fact we cuddled and both had a weep.
December 2, 2022
Unprompted review
Reply from Talia Rae
Hi David,
Wow, what a beautiful sentiment! We’re so touched to hear that the necklace brought such a meaningful moment for you and your wife. It’s moments like these that make our work so special.
Thank you for sharing this with us, and if you ever need anything else, we’re here to help. Wishing you both many more precious moments!
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Been waiting about 10 days for my item…
Been waiting about 10 days for my item ,still not here ,tracing numbers do not exist ?
December 2, 2022
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
The necklace looks lovely but cant say…
The necklace looks lovely but cant say anything else because I still havent recieved it yet.Maybe with all the postal strikes you should consider useing another delivery service.
December 1, 2022
Reply from Talia Rae
Hi Stephen,
I’m really sorry to hear you haven’t received your necklace yet. I completely understand your frustration with the postal delays due to the strikes. We’re actively looking into other delivery options to ensure quicker and more reliable service for our customers.
Please reach out to us at contact@talia-rae.com, and we’ll check the status of your order right away. We want to make sure you get your necklace as soon as possible.
Thank you for your patience, and we appreciate your understanding.
Reply from Talia Rae
Hi Michael,
Thank you for your feedback! We’re glad to hear you’re happy with your order, despite the postal strikes affecting the 48hr delivery. We totally understand how frustrating delays can be, and we’re working to improve the experience.
If you need anything else, don’t hesitate to reach out. We truly appreciate your understanding and support!
I had an issue and my email was replied…
I had an issue and my email was replied to within a fews hours.
The products received are beautiful and are of excellent quality!
December 1, 2022
Reply from Talia Rae
Hi John,
Thank you for your kind feedback! We're so glad to hear that your issue was resolved quickly and that you're happy with the quality of the products. It’s always great to know our customers are satisfied.
If you need anything else, feel free to reach out anytime. We truly appreciate your support!
Best regards,
Reply from Talia Rae
Hi Andy,
Thank you for your feedback! We’re glad to hear you had a smooth experience with the website and that your delivery was fast and efficient.
If you ever need anything else, we’re here to help. We truly appreciate your support!
Faulty item not replaced
Gifted a necklace from my Mum, the chain broke on first attempt at wearing (about a month after purchase). Despite being a faulty item Talia Rae will not replace it. It seems they have no policy for replacing faulty items (I am getting no response from them) only the standard return within 14 days of purchase for any reason regulation required for online purchases. Worth bearing in mind if you are thinking of buying anything as a gift particularly with Christmas coming up, it will be too late to return it if there are any issues.
November 1, 2022
Unprompted review
Reply from Talia Rae
Hi Ali,
I’m truly sorry to hear about the issue with the necklace and the lack of response from us. This is certainly not the experience we want to provide, and I completely understand your frustration, especially when buying a gift.
We do take faulty items seriously, and I apologize for not addressing this properly. Please reach out to us directly at contact@talia-rae.com, and we will review your case immediately to make sure we find a resolution, whether that’s a replacement or another suitable solution.
Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience caused.
Reply from Talia Rae
Hi Willie,
Thank you for your feedback! We’re so happy to hear that you had a great experience with us.
If you ever need anything in the future, don’t hesitate to reach out. We truly appreciate your support!
Best regards,
hi all received package in very good…
hi all received package in very good condition opened package all good neckless is wonderful hope my wife likes it as well
November 5, 2022
Reply from Talia Rae
Hi Mr. Kevin,
Thank you for your feedback! We're so glad to hear the necklace arrived in perfect condition and that you're happy with it. We’re sure your wife will love it just as much!
If you need anything else, feel free to reach out. We appreciate your support and hope it makes for a memorable gift!
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