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Tangelo Used Cars - Exeter Reviews 183

TrustScore 4.5 out of 5

4.4

Hennock Road Central, Marsh Barton, EX2 8NP Exeter, GB


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Rated 5 out of 5 stars

From the onset, Fin was extremely helpful, professional and knowledgeable when helping us to look at and then buy a car. He was a great help and put us at ease with his trustworthy mannerisms. Everyth... See more

Company replied

Rated 5 out of 5 stars

The company impressed with their well prepared personnel who represent them in a very positive and knowledgable manner. Finn Clouder was efficient, informed and took the trouble to forge a helpful p... See more

Company replied

Rated 5 out of 5 stars

For what I usually find an unpleasant experience, purchasing a new car through Tangelo at Exeter was smooth, easy and enjoyable. As others have said - I should mention how great Luke is. Really profes... See more

Company replied

Rated 3 out of 5 stars

Everything very straight forward and to plan. The let down was that my car wasn’t ready as planned for pick up. Obviously the salesman Finn had left the car checkout to the last minute and realised th... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info

  • Hennock Road Central, Marsh Barton, EX2 8NP, Exeter, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All good nice and easy

All good nice and easy. From the order to delivery very good, any questions were quickly answered by Elliot, Mollie and Luke. Communication was very good and definitely use again to purchase my next vehicle.

October 22, 2024
Unprompted review
Tangelo Used Cars - Exeter logo

Reply from Tangelo Used Cars - Exeter

We are so delighted to hear your amazing feedback. It is great to hear that Elliot, Mollie and Luke were excellent and that the whole process went smoothly from start to finish. We hope to see you in the near future. Best wishes - Sophie.

Rated 5 out of 5 stars

Wonderful purchasing experience

What a wonderful purchasing experience!!! I have ended up with a great car with excellent service. If I am honest, I was very nervous about purchasing a car online without having seen it “in the flesh”. Leigh and Alex were very patient and friendly with answering all my (repeated) questions and providing video footage to demo the car inside and out. The purchase was easy (if a little nervous-making as payment is made direct to the bank before delivery) but they are a real company! And delivery was exactly as described. David arrived on time having had the car re-washed near to my house after the delivery journey. He took his time, and walked me through the car features and helped my check the car over. I would have no hesitation in using Tangelo again for my future car purchases.
Thanks team Tangelo!!!

October 10, 2024
Unprompted review
Tangelo Used Cars - Exeter logo

Reply from Tangelo Used Cars - Exeter

Thank you for your kind words in regards to your time and experience finding your new car. Ill be sure to pass over your comments to the team. We are so glad to hear that the whole process went smoothly from start to finish, hope to see you in the future!
Best wishes - Sophie.

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service! If I could give 10 stars I would! I want to give a mention to Alice, Georgia and Michael who all helped. From taking 3 video's for me to see the car to delivering the car, the whole process was seamless with great communication from the team, all the way along. The next car we buy will definitely be from you!

October 4, 2024
Unprompted review
Tangelo Used Cars - Exeter logo

Reply from Tangelo Used Cars - Exeter

Good morning Francesca,

Thank you for your lovely review in regards to your experience. I will definitely pass your kind words over to Alice, Georgia, Michael and the team as I am sure they will appreciate it.

Thank you again and we hope you enjoy your car and that we see you again soon!

Best wishes, Keira.

Rated 5 out of 5 stars

:)!!

Kaydee is a super amiable person. She was accessible, accommodating and willing to go the extra mile for us. We would not have preferred anyone else to hand us over the keys to such a special car. We felt valued by a company that ensured the car was being sold in tip-top condition, and who arranged a taxi service for us from the train station. And yes this place does have a water cooler which we enjoyed very much.

September 21, 2024
Unprompted review
Rated 4 out of 5 stars

Car purchase

We found our visit there very pleasant and helpful and would highly recommend them, I would like to express my thanks to Mike And Fin for there help throughout the purchase.

September 18, 2024
Unprompted review
Rated 4 out of 5 stars

Minor oversight rectified timely

Asked to test drive one car, but ended up testing 3 due to great selection.
Drove away the next day with my new car once it had been cleaned.
There was a minor administrative oversight but the team was apologetic and rectified it in a timely manor even offering a full tank of fuel.
There was good communication throughout.

September 9, 2024
Unprompted review
Tangelo Used Cars - Exeter logo

Reply from Tangelo Used Cars - Exeter

Hello Brad,

Thank you for your review regarding you recent experience at our Tangelo Site.

I have passed on your review to the sales manager at our Tangelo Site and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.

Kind regards,
Charlotte

Rated 5 out of 5 stars

The whole team were very helpful and…

The whole team were very helpful and any imperfections with the car or any exterior or interior parts that we weren’t happy with or needed replacing were all done and fitted before collection.
A really good company to deal with and would definitely use again. Many Thanks 🤩

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Leigh, Mollie, Alice and the gang

Leigh, Mollie and Alice plus delivery driver were all excellent and reliable persons great to do business with. My only gripe was a small one, the car was not valet properly dirt on inside of doors. The rest of the staff were sparkling !

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Tangelo

Thanks to John-Paul, and Sid from Toy Story (Finn) for the great service on the test drive and the paperwork. Thank you Michael Graham for the easy handover of the car. Great service throughout.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Just collected my new car from Tangelo, Exeter and the service I received from Michael and Jony was superb.
I would certainly recommend visiting them if you are in the market for a used car

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

REF RECENT MINI PURCHASE SALES SIDE…

REF RECENT MINI PURCHASE SALES SIDE EXCELLENT ELLIOTT AND LUKE {SALES} NICE GUYS VERY HELPFUL VALET JUST OK BUT YOUR NO PLATE HOLDERS TOTAL RUBBISH NO PLATE NOT DRILLED OR STUCK CAN BE REMOVED IN 10 SECONDS IDEAL FOR CLONING ?? BUT PLEASED WITH TANGALO

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Just have your wits about you.When buying from here

I was promised when picking up my new car from tangelo. That the scratches on the passenger's door would be polished out that weren't that the tire on the front passenger's side had been changed but had not been changed they tyred to disguise the old tyre as a new one by blacking it up. And they told me that the car also come with 2 keys and even said that in the advert, but the car only come with one key.
And I personally had to go to an Audi dealership to buy the key and get it coded to my car and then ask for the money back.
Which is fine, but it takes Time and money out of my day and fuel to get to audi, and they obviously did not reimburse me for that.

June 29, 2024
Unprompted review
Tangelo Used Cars - Exeter logo

Reply from Tangelo Used Cars - Exeter

Good Morning,

Thank you for your review regarding you recent experience at Tangelo.

I have passed on your review to the Service manager at Tandeglo and have asked them to make contact with you regarding this.

In the meantime if i can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.

Kind regards,
Charlotte

Rated 5 out of 5 stars

Fantastic experience at Tangelo!

The team at Tangelo in Exeter were highly professional and a pleasure to deal with from start to finish. From my first visit to view and choose the car, the knowledge, advice and confidence of the team was outstanding. Communication was first class and once I had considered my options, they arranged the sale swifly and seamlessly. Huge thanks especially to Mark and Leigh for looking after me so well, and to Georgia for her personal touch on collection of my new vehicle.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service and Buyer experience.👏

I had no knowledge of Tangelo, their affiliation or reputation prior to searching for a particular spec of car, when I found them online.
I have been more than pleased with their Customer Service, the whole process of selling and buying my new car has been amazing.
Luke has been exceedingly helpful, offering to be my eyes as he videoed every inch the car inside and out - not all products or purchases are recommended to buy online, however being 500 miles away from Tangelo in Exeter, I couldn't have asked for more help and information.
My search for the perfect replacement wasn't the easiest of things to do, given my long list of particular tech specs for the car, naturally narrowing down what's available on the market considerably.
Thank you Luke, Mollie and Elliott for all your help to make my purchase, withhold I will
Fabulous service 🩷

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to take a moment to express my gratitude for the exceptional service I received during my recent car purchase from Tangelo.
Alice was incredibly knowledgeable and helpful throughout the entire process. She transformed what could have been a difficult experience into a truly pleasurable one by guiding me through the process and ensuring a smooth purchase.
The vehicle certainly fits my needs—it's fun to drive and such a beautiful car. Thank you for having such dedicated and professional staff. It made all the difference in my car-buying experience.

July 4, 2024
Unprompted review

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