Tangelo Used Cars - Exeter Reviews 183

After sales is shocking I’m absolutely applauded by lack of customer service, so therefore won’t be recommending this garage so I’d avoid future dealings!! Advice is go elsewhere with your business.

Fin was our sales rep for the sale of our car. Great interaction. Good sense of humour. Informative. Did his best to help us through the whole process. Would definitely purchase a car from here again.

Bought an Audi S5 back in October from tangelo.
When the car was received there were 3 issues we notified them about:

1 It stank really badly of dog
2 It had a broken heated mirror
3 It had a broken door light

Upon contacting them about this we were told the sales man who sold us the car would contact us to arrange to get it looked at asap.

2 months passed and NOTHING.
We then had to ring in to ask for an update to which we were told he would contact us.

We then got a text stating that if we take the car to any VAT registered garage we could then claim the costs back on the warranty.

We did this - were charged £300+ for the repair work on the mirror only to be told it’s not covered by the warranty.

Upon checking in more detail we could see the light wouldn’t be covered either so decided to wait for tangelo themselves to sort it out.

A further couple of months and no contact, so we decide to message and ask can we please have this dog smell sorted out & the light sorted.

We’re told yes that fine we will get back to you.

We then heard nothing. So we decided to go into the garage in person and ask if they can please give use the service we were promised. We were reassured that we would hear back from them soon. WE HEARD NOTHING.

A further month and a half later we visit the garage in person again to ask the same thing. which we are then told not to worry and we will be contacted soon. WE HAVE HEARD NOTHING.

The car was bought in October it’s is now mid July.

We did not want to leave such a bad review as we were being patient - we know how busy life can get at times but enough is enough.

We want:

To be compensated for our mirror repair

The smell of dog to be sorted out

The light in the door to be fixed.

Enough is quite literally enough.

Easy purchase, no heavy sell

Luke dealt with my purchase. He gave me all the options and was very helpful with any questions I had. I found the team friendly and professional. I would definitely recommend!

Purchasing a car from Tangelo Exeter was an absolute breeze right from the first call with Alex who knew the vehicle inside and out, sending me a short video tour and answering any questions I had along with a open and honest overview in the follow up call. Once i had bought the vehicle, all the follow up admin through to arranging delivery was handled professionally and promptly by Mollie. The freshly valeted car was delivered on time by Anthony where the vehicle was explained and all the handover paperwork completed. Great car, exactly as described, really good condition and drives perfectly. Less than a week from initial call to it sitting on my drive from 200 miles away. It's always a risk buying a car online and one you haven't test driven, but my experience of the team at Tangelo has been nothing but positive and I can thoroughly recommend them.

Just purchased a Mazda CX5 from Tangelo Exeter. First class sales people who made the experience so enjoyable. Michael Graham knew that I was looking for a CX5 and when one was traded in to the Plymouth site he immediately contacted me and arranged for the car to be transferred to Exeter, and the rest is history. Also would like to mention Alice who sorted it all out seamlessly, and they genuinely want happy customers.
Can only highly recommend using this car dealership if you want a top quality car and buying experience.

Very comfortable and very easy trade in on my car for my new car. Luke was very nice and easy to talk to and answered all my questions. Luke was not available on collection of my car but Rory was very helpful and again it was very easy.
Thank you to the whole team.

Alice was fantastic she sold me the car but Micheal was a pain in the arse when I didn't buy any extra warranty or gap insurance

I was able to sort out my car finances over the phone with support from the team at Tangelo.
The pre / after sell customer service was great, as all questions and paperwork was done in a speedy manner. The car was delivered to me in a great condition. The price of the car was reasonable. Will definitely recommend Tangelo.

Tangelo come highly recommended, they make the buying process incredibly easy, the Sales Consultant Rory Lockyer answered all questions, went through the vehicle we purchased explaining its operation, he kept us informed at all times about the Sales process. I cant fault Rory and Tangelo and would definitely buy another vehicle from them without hesitation

I don't normally write reviews, however I was moved to write something here after a very good experience with Tangelo.
The first thing I like is that they seem to source cars that have a quality service history, often those taken in part exchange at a main dealer. They prepare them well for sale and are honest about their condition. That's not to say that purchasers shouldn't always practice due diligence. It is of course always important to check over the car thoroughly and make sure that everything works satisfactorily before you sign on the dotted line.
The warranty is also certainly worth having, there was a minor issue with my car after a couple of months which I was able to have dealt with, and the claims process was relatively straightforward. However once again it's worth in my view, any purchaser reading the warranty small print just to familiarise one's self with what is covered and what is not.
I now have a secondhand car which looks almost brand-new running beautifully and I'm absolutely delighted!
Alice (the sales executive I dealt with), was a joy to deal with and in a relaxed non-pressured manner dealt with all my questions and queries about the car. I would certainly buy from Tangelo again!

Rory was excellent
Can't fault the service even on a late Sunday afternoon, Rory was very accommodating and helpful.

First class service from initial enquiry to collection of car. First time in many years we have visited a car dealership and it hasn’t felt like pulling teeth🫣 Take a bow Alice Gray - thank you.

Just would like to say a massive thankyou to Luke , Elliot and the rest of the tangelo team for a positive and faultless experience, any questions or queries they were always happy to help and the service they provided was excellent! The team went above and beyond to provide me with a fantastic car no expense spared. 2nd purchase from this dealership and I hope to return with a 3rd
Thanks again

Great service provided by Alex, Mollie and Leigh. All questions regarding the car were answered and I was sent an in depth health check and all the work they had carried out on it. After this I viewed the car and had found a few very minor issues. Before I picked the car up, all these issues had been promptly resolved. Everything was very smooth and professional and would recommend to anyone looking at buying a car.

Excellent service from the sales team, Luke was especially patient with our requests, nothing was too much trouble.

Kaydee shared detailed information about the history and a video of the car showing minor cosmetics and main features within a couple of hours of my initial enquiry. The car was made ready on the date agreed following full service and MOT, and I was offered a courtesy vehicle for the few days that I was without my old vehicle. Great job Tangelo. Thank you.

Great salesmen

Great service throughout, every staff member was helpful from the sales team through to admin, especially Mark & Mollie