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Tangelo Used Cars - Plymouth Reviews 

100
TrustScore 5 out of 5

4.8

182 Billacombe Road, PL9 7HE Plymouth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Chrlie was the person I had dealt with for the entire time whilst purchasing the vehicle, he was very helphul went above and beyond will all the phone calls and all the requests I had about the car. H... See more

Rated 5 out of 5 stars

I find used car shopping difficult because it's hard to know how the previous owner treated the vehicle. Without a clear history, you risk inheriting major engine or mechanical failures. My strategy... See more

Company replied

Rated 4 out of 5 stars

We recently bought a BMW I3 from Tangelo in Plymouth, given we are from Sheffield I had no prior knowledge of the garage so were very pleased with the service we received from Kirsty. The car was clea... See more

Company replied

Rated 5 out of 5 stars

Bought a car from tangelo, Kirsty has been dealing with us and she's been absolutely fantastic, Kept us informed every step of the way and she has been super efficient and friendly. She is an a... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info

  • 182 Billacombe Road, PL9 7HE, Plymouth, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(100)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Overall, a very quick and simple process. Very helpful and professional staff on hand to help through the whole process. Couldn't be happier.

July 11, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

Good Experience

Good Experience, No Complaints!

I recently bought a car from Tangelo's Plymouth branch, from Steve, and overall, it was a pretty solid experience. Steve was friendly, professional, and knew his stuff when it came to the car I was looking at. He was patient with my questions which made the whole process much more relaxed.

Nothing stood out as an issue really and I appreciated that he was thorough with explaining all the details and making sure I understood the terms.
As I was distance buying, it was important that I felt confident in what I was being sold, so the personalised video and clear info was paramount.
Steve arranged a convenient and reasonably priced delivery, which also helped.

I’m happy with the car and feel confident that I can go back to Steve/Tangelo if any issues arise (although I hope they don't).

Overall, a good experience!

June 27, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Tangelo provided great customer service…

Tangelo provided great customer service making me and my partner feel very comfortable. It was our first experience purchasing a car from a garage and we would definitely do it again due to this experience. Steve was a very knowledgeable salesman and made us confident in the car we had bought.

June 14, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that Steve was excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon. Best wishes, Freya.

Rated 5 out of 5 stars

Top tier customer service

Kirsty and the whole team have been fantastic. I wouldn’t normally buy a car long distance but Kirsty’s incredible customer care and tenacity in finding the right deal along doing things with a customer focus meant I decided to go ahead with Tangelo. Despite some small snagging issues prior to delivery (as to be expected with used vehicles), I was kept up to date and Kirsty worked hard to provide a top class experience.
A big thanks to Rob the driver who brought my my car in the evening, arriving at 9pm. He was a pleasure to speak with and was the cherry on top for the whole experience. Thank you so much to the Tangelo team.

June 17, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

From start to finish I couldn’t fault…

From start to finish I couldn’t fault the service I received! The car I wanted to see was not available on-site but Kirsty went above & beyond and I later returned went for a test drive and bought it! Amazing after care service,I was so happy with the quality of service I was provided particularly by Kirsty who is an absolute asset to the company.

June 12, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Change of car.

I have just changed my car with Tangelo and found the service to be very good.Steve Bunt the salesman was very easy to deal with and had the car ready for me with plenty of fuel in it for a good test drive.I hope this service continues.

May 13, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Keira

Rated 5 out of 5 stars

Customer service was suberb through all…

Customer service was suberb through all the dealings.

Would full recommend to come here to source a new car!

May 23, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

First class

Welcoming, polite and helpful from the young lady on reception to the salesmen Mitchell and Jacob and the manager. All in all a good experience and the presentation on pick up was fabulous. Wouldn’t hesitate to recommend to anyone. Great stuff guys.

April 25, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Excellent customer service from Matt and Ryan at Tangelo Plymouth

Matt and Ryan were excellent when i purchased a car from the Plymouth dealership from Glasgow, Scotland. This was a distance sale so i had to rely on Matt sending good detailled information which he did. We did have a hic-cup and the car wasnt ready when it should have been, however Matt and Ryan did all they could to fix the situation quickly and i picked it up the following weekend. My distance sale was a very nerve racking experience for me but it was professionally well handled by Matt. I believe that Matt and the dealership in general will do their best to try to ensure you get the best customer service they can and if something does go wrong, then the guys will try their best to fix it with as little inconvienience to you as possible and being honest about what has went on. Would not hesitate to recommend. Stephen

March 28, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Great experience

We purchased a Mazda cx30 from the Plymouth branch. The process was easy , and made a pleasure by the attention to detail by Matt. From the test drive to the final unveil the whole purchase was excellent. We were delighted with the px given for our old car , it was better than we buy any car offered. Many thanks to Matt and the team at Tangelo.

March 18, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 1 out of 5 stars

All I can say is untrustworthy

All I can say is untrustworthy. Was interested in a car and after multiple viewings I was ready to put down a reservation fee. Due to the car having a couple issues I was told not to worry about the reservation fee they will see if they can get the issues fixed and then we would sort all the finance side after. A couple days went past after the day they said they would contact me so I reached out to them. Turns out they sold the car to someone else a couple days after they told me not to put down the reservation fee. Them telling me they were going to get the issues sorted and then look at the finances was obviously a lie just to keep me happy whilst they were waiting for someone else to come along to buy the car who hadn't picked up on the issues. I am not happy at all with the service I have now had and would not recommend them.

March 14, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Good Morning Mr Smithson,

Thank you for your review regarding you recent experience at our Tangelo site in Plymouth.

I have passed on your review to the Sales manager of Tangelo site in Plymouth and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.

Kind regards,
Charlotte

Rated 5 out of 5 stars

Very professional and fun service

Very professional and fun service. I was picking up my vehicle today and have to say transaction was very easy and quick. Thank you to Sales Manager Matt for welcoming service

February 27, 2025
Unprompted review
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Reply from Tangelo Used Cars - Plymouth

Hello Andris,

Thank you for your great review regarding your recent experience at our Tangelo Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Matt who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Izzy.

Rated 5 out of 5 stars

Amazing service from the rep

Amazing service from the rep, felt at ease with the whole process from start to finish, liased with us on calls and emails about the car gave us all the details which made it worthwhile would definitely recommend.

February 27, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Hello Mrs Khan,

Thank you for your great review, we are so glad to hear that your experience with us at our Tangelo Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Izzy.

Rated 5 out of 5 stars

Professional service from Matt

Professional service from Matt. Very happy all round.

February 25, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Hello Michael,

Thank you for taking the time to write us this review, I will definitely pass this on to Matt and the team as I know they will appreciate it. We hope you enjoy your new car!

Best wishes,
Keira.

Rated 5 out of 5 stars

Good team

Good team, explained everything to the T. Polite, informative and professional. No pressure selling and really helpful. I will look forward to doing business with you.

February 21, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Hello Mark,

Thank you for your great review, we are so glad to hear that your experience with us at our Tangelo Plymouth site was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Izzy.

Rated 5 out of 5 stars

Matt has been fantastic sorting the car

Matt has been fantastic sorting the car purchase. He was very honest and open making the deal easy to complete. He did everything he said he would do and we are very happy.

January 17, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Hello Adam,

Thank you for taking the time to write this review! We strive to provide our customers with the best service and this is evident with your experience with us. I will definitely pass on your kind words to Matt and the team as I know they will appreciate it. Thank you again and we hope you enjoy your new car!

Best wishes,
Keira.

Rated 5 out of 5 stars

Excellent service

Matt made the whole experience of buying a car easy and enjoyable. He is very professional and his approach towards customer care is excellent. I would definitely recommend Tangelo, Plymouth, to my friends and family.
My daughter in-law is, in fact, looking around at the cars on show at this moment.

January 10, 2025
Unprompted review
Tangelo Used Cars - Plymouth logo

Reply from Tangelo Used Cars - Plymouth

Hello James,

Thank you for your great review regarding your recent experience at our Tangelo Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Matt who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Izzy.

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