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Tangelo Used Cars Reviews 611

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and honest, often going above and beyond to ensure a smooth and stress-free car-buying process. Many highlight the exceptional service, noting clear communication, personalized videos, and a non-pushy approach. The overall user experience is described as easy and enjoyable, with many appreciating the efficiency and the quality of the vehicles. However, some customers experienced issues with after-sales service, mentioning that their cars were not ready as planned for pickup or that identified problems were not rectified promptly. A few also noted that some vehicle issues were encountered after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness. Many... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

Product

People report positive experiences with product, often highlighting their satisfaction with the cars... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the car purchase process easy,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more

Company replied

Rated 5 out of 5 stars

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more

Company replied

Rated 5 out of 5 stars

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service throughout

Great service throughout, every staff member was helpful from the sales team through to admin, especially Mark & Mollie

October 9, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We appreciate your lovely review, I will be sure to pass your comments over to Mark and Mollie. Best wishes - Sophie.

Rated 5 out of 5 stars

All good nice and easy

All good nice and easy. From the order to delivery very good, any questions were quickly answered by Elliot, Mollie and Luke. Communication was very good and definitely use again to purchase my next vehicle.

October 22, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

We are so delighted to hear your amazing feedback. It is great to hear that Elliot, Mollie and Luke were excellent and that the whole process went smoothly from start to finish. We hope to see you in the near future. Best wishes - Sophie.

Rated 5 out of 5 stars

Wonderful purchasing experience

What a wonderful purchasing experience!!! I have ended up with a great car with excellent service. If I am honest, I was very nervous about purchasing a car online without having seen it “in the flesh”. Leigh and Alex were very patient and friendly with answering all my (repeated) questions and providing video footage to demo the car inside and out. The purchase was easy (if a little nervous-making as payment is made direct to the bank before delivery) but they are a real company! And delivery was exactly as described. David arrived on time having had the car re-washed near to my house after the delivery journey. He took his time, and walked me through the car features and helped my check the car over. I would have no hesitation in using Tangelo again for my future car purchases.
Thanks team Tangelo!!!

October 10, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Thank you for your kind words in regards to your time and experience finding your new car. Ill be sure to pass over your comments to the team. We are so glad to hear that the whole process went smoothly from start to finish, hope to see you in the future!
Best wishes - Sophie.

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service! If I could give 10 stars I would! I want to give a mention to Alice, Georgia and Michael who all helped. From taking 3 video's for me to see the car to delivering the car, the whole process was seamless with great communication from the team, all the way along. The next car we buy will definitely be from you!

October 4, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Good morning Francesca,

Thank you for your lovely review in regards to your experience. I will definitely pass your kind words over to Alice, Georgia, Michael and the team as I am sure they will appreciate it.

Thank you again and we hope you enjoy your car and that we see you again soon!

Best wishes, Keira.

Rated 5 out of 5 stars

:)!!

Kaydee is a super amiable person. She was accessible, accommodating and willing to go the extra mile for us. We would not have preferred anyone else to hand us over the keys to such a special car. We felt valued by a company that ensured the car was being sold in tip-top condition, and who arranged a taxi service for us from the train station. And yes this place does have a water cooler which we enjoyed very much.

September 21, 2024
Unprompted review
Rated 4 out of 5 stars

Car purchase

We found our visit there very pleasant and helpful and would highly recommend them, I would like to express my thanks to Mike And Fin for there help throughout the purchase.

September 18, 2024
Unprompted review
Rated 4 out of 5 stars

Minor oversight rectified timely

Asked to test drive one car, but ended up testing 3 due to great selection.
Drove away the next day with my new car once it had been cleaned.
There was a minor administrative oversight but the team was apologetic and rectified it in a timely manor even offering a full tank of fuel.
There was good communication throughout.

September 9, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Hello Brad,

Thank you for your review regarding you recent experience at our Tangelo Site.

I have passed on your review to the sales manager at our Tangelo Site and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.

Kind regards,
Charlotte

Rated 5 out of 5 stars

The whole team were very helpful and…

The whole team were very helpful and any imperfections with the car or any exterior or interior parts that we weren’t happy with or needed replacing were all done and fitted before collection.
A really good company to deal with and would definitely use again. Many Thanks 🤩

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Leigh, Mollie, Alice and the gang

Leigh, Mollie and Alice plus delivery driver were all excellent and reliable persons great to do business with. My only gripe was a small one, the car was not valet properly dirt on inside of doors. The rest of the staff were sparkling !

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Tangelo

Thanks to John-Paul, and Sid from Toy Story (Finn) for the great service on the test drive and the paperwork. Thank you Michael Graham for the easy handover of the car. Great service throughout.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Just received my BMW purchased from…

Just received my BMW purchased from Tangelo. Michael and Jony are very profesional and it was a pleasure to do business with. Also Mollie who dealt with all the admin was very efficient and helpful. The delivery driver Richard was also very nice a professional. Very high standard of customer service received from everyone involved. I highly recommend Tangelo to anyone who is in need of purchasing a car.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Just collected my new car from Tangelo, Exeter and the service I received from Michael and Jony was superb.
I would certainly recommend visiting them if you are in the market for a used car

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

REF RECENT MINI PURCHASE SALES SIDE…

REF RECENT MINI PURCHASE SALES SIDE EXCELLENT ELLIOTT AND LUKE {SALES} NICE GUYS VERY HELPFUL VALET JUST OK BUT YOUR NO PLATE HOLDERS TOTAL RUBBISH NO PLATE NOT DRILLED OR STUCK CAN BE REMOVED IN 10 SECONDS IDEAL FOR CLONING ?? BUT PLEASED WITH TANGALO

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Just have your wits about you.When buying from here

I was promised when picking up my new car from tangelo. That the scratches on the passenger's door would be polished out that weren't that the tire on the front passenger's side had been changed but had not been changed they tyred to disguise the old tyre as a new one by blacking it up. And they told me that the car also come with 2 keys and even said that in the advert, but the car only come with one key.
And I personally had to go to an Audi dealership to buy the key and get it coded to my car and then ask for the money back.
Which is fine, but it takes Time and money out of my day and fuel to get to audi, and they obviously did not reimburse me for that.

June 29, 2024
Unprompted review
Tangelo Used Cars logo

Reply from Tangelo Used Cars

Good Morning,

Thank you for your review regarding you recent experience at Tangelo.

I have passed on your review to the Service manager at Tandeglo and have asked them to make contact with you regarding this.

In the meantime if i can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.

Kind regards,
Charlotte

Rated 5 out of 5 stars

Fantastic experience at Tangelo!

The team at Tangelo in Exeter were highly professional and a pleasure to deal with from start to finish. From my first visit to view and choose the car, the knowledge, advice and confidence of the team was outstanding. Communication was first class and once I had considered my options, they arranged the sale swifly and seamlessly. Huge thanks especially to Mark and Leigh for looking after me so well, and to Georgia for her personal touch on collection of my new vehicle.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

This is another review of ours. We purchased a car three months ago, but unfortunately it broke down within three months. We contacted the garage, and I spoke to Michael Graham, who guided and supported me. We had RAC warranty, and the car was recovered back to Tangelo. Michael informed us almost every day and kept us updated. Initially, we had difficulties as their garage mechanic did not inform us about the timelines, and we were uncertain. We were frustrated and complained to Mark Steven, who is the sales manager at Tangelo. He took our case on priority and reassured us. They also kindly offered us a loan car as it was taking longer. When we received our car, Tangelo ensured it was properly cleaned inside and out. The car is now running better than before, and we are very pleased with Tangelo. We highly recommend Tangelo as they look after their customers well even after selling cars. We are looking forward to buying another car from them as they are very trustworthy.

July 26, 2024
Unprompted review

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