Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more
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Review summary
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Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more
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Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more
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This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more
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Company details
Written by the company
Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.
Tangelo
Written by the company
- Make finding your next car online easy peasy
Contact info
Hennock Road Central, EX2 8NP, Exeter, United Kingdom
- 01395 201222
- info@tangelo.co.uk
- tangelo.co.uk
4.7
Excellent
611 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Matt and Ryan at Tangelo Plymouth
Matt and Ryan were excellent when i purchased a car from the Plymouth dealership from Glasgow, Scotland. This was a distance sale so i had to rely on Matt sending good detailled information which he did. We did have a hic-cup and the car wasnt ready when it should have been, however Matt and Ryan did all they could to fix the situation quickly and i picked it up the following weekend. My distance sale was a very nerve racking experience for me but it was professionally well handled by Matt. I believe that Matt and the dealership in general will do their best to try to ensure you get the best customer service they can and if something does go wrong, then the guys will try their best to fix it with as little inconvienience to you as possible and being honest about what has went on. Would not hesitate to recommend. Stephen
March 28, 2025
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Great experience
We purchased a Mazda cx30 from the Plymouth branch. The process was easy , and made a pleasure by the attention to detail by Matt. From the test drive to the final unveil the whole purchase was excellent. We were delighted with the px given for our old car , it was better than we buy any car offered. Many thanks to Matt and the team at Tangelo.
March 18, 2025
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
All I can say is untrustworthy
All I can say is untrustworthy. Was interested in a car and after multiple viewings I was ready to put down a reservation fee. Due to the car having a couple issues I was told not to worry about the reservation fee they will see if they can get the issues fixed and then we would sort all the finance side after. A couple days went past after the day they said they would contact me so I reached out to them. Turns out they sold the car to someone else a couple days after they told me not to put down the reservation fee. Them telling me they were going to get the issues sorted and then look at the finances was obviously a lie just to keep me happy whilst they were waiting for someone else to come along to buy the car who hadn't picked up on the issues. I am not happy at all with the service I have now had and would not recommend them.
March 14, 2025
Unprompted review
Reply from Tangelo Used Cars
Good Morning Mr Smithson,
Thank you for your review regarding you recent experience at our Tangelo site in Plymouth.
I have passed on your review to the Sales manager of Tangelo site in Plymouth and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Charlotte.
Kind regards,
Charlotte
Wonderful service
I was able to sort out my car finances over the phone with support from the team at Tangelo.
The pre / after sell customer service was great, as all questions and paperwork was done in a speedy manner. The car was delivered to me in a great condition. The price of the car was reasonable. Will definitely recommend Tangelo.
March 13, 2025
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Very professional and fun service
Very professional and fun service. I was picking up my vehicle today and have to say transaction was very easy and quick. Thank you to Sales Manager Matt for welcoming service
February 27, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Andris,
Thank you for your great review regarding your recent experience at our Tangelo Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Matt who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Izzy.
Amazing service from the rep
Amazing service from the rep, felt at ease with the whole process from start to finish, liased with us on calls and emails about the car gave us all the details which made it worthwhile would definitely recommend.
February 27, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Mrs Khan,
Thank you for your great review, we are so glad to hear that your experience with us at our Tangelo Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Izzy.
Professional service from Matt
Professional service from Matt. Very happy all round.
February 25, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Michael,
Thank you for taking the time to write us this review, I will definitely pass this on to Matt and the team as I know they will appreciate it. We hope you enjoy your new car!
Best wishes,
Keira.
Good team
Good team, explained everything to the T. Polite, informative and professional. No pressure selling and really helpful. I will look forward to doing business with you.
February 21, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Mark,
Thank you for your great review, we are so glad to hear that your experience with us at our Tangelo Plymouth site was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Izzy.
Tangelo come highly recommended
Tangelo come highly recommended, they make the buying process incredibly easy, the Sales Consultant Rory Lockyer answered all questions, went through the vehicle we purchased explaining its operation, he kept us informed at all times about the Sales process. I cant fault Rory and Tangelo and would definitely buy another vehicle from them without hesitation
February 3, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Ian,
Thank you for your great review regarding your recent experience at Tangelo. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Rory who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best,
Keira.
I don't normally write reviews
I don't normally write reviews, however I was moved to write something here after a very good experience with Tangelo.
The first thing I like is that they seem to source cars that have a quality service history, often those taken in part exchange at a main dealer. They prepare them well for sale and are honest about their condition. That's not to say that purchasers shouldn't always practice due diligence. It is of course always important to check over the car thoroughly and make sure that everything works satisfactorily before you sign on the dotted line.
The warranty is also certainly worth having, there was a minor issue with my car after a couple of months which I was able to have dealt with, and the claims process was relatively straightforward. However once again it's worth in my view, any purchaser reading the warranty small print just to familiarise one's self with what is covered and what is not.
I now have a secondhand car which looks almost brand-new running beautifully and I'm absolutely delighted!
Alice (the sales executive I dealt with), was a joy to deal with and in a relaxed non-pressured manner dealt with all my questions and queries about the car. I would certainly buy from Tangelo again!
November 13, 2024
Unprompted review
Reply from Tangelo Used Cars
Hello Michael,
Thank you for your fantastic review in regards to the recent purchase at Tangelo. We're pleased to hear that you found the experience to be that of an exceptional standard from the team. I have passed your comments directly to them as I know they will be especially pleased to hear that you were so fond of the vehicle.
It is of upmost importance to us that the customer journey from the initial enquiry through to the Handover of a vehicle is not just acceptable but exceptional. The customers are at the heart of our dealerships so we are extremely glad that this was evident in your experience and that they were able to understand and find the perfect car which is best suited to yourself and your circumstances.
We hope that you continue to notice this in our after sales as well. Your recommendation means a lot to us, and we really appreciate you taking the time out of your day to inform us of your experience. We thank you again and we look forward to seeing you in the future. We hope you thoroughly enjoy your new vehicle.
Kind Regards,
Keira.
Excellent service was not made to feel…
Excellent service was not made to feel under any pressure all my questions were answered top service highly recommend.
Thanks for all the help you gave to me.
January 21, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Peter,
Thank you for your great review, we are so glad to hear that your experience with us at our Tangelo site was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Izzy.
Rory was excellent
Rory was excellent
Can't fault the service even on a late Sunday afternoon, Rory was very accommodating and helpful.
January 19, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Scott,
We are so delighted to hear your amazing feedback regarding our Tangelo site. It is amazing to hear such positive feedback and that Rory provided you with service that was impeccable. Your recommendation means a lot to us as I will be sure to pass your kind words over to Rory and the team! We thank you again for your amazing feedback and we look forward to seeing you again soon.
All the best, Izzy.
Matt has been fantastic sorting the car
Matt has been fantastic sorting the car purchase. He was very honest and open making the deal easy to complete. He did everything he said he would do and we are very happy.
January 17, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello Adam,
Thank you for taking the time to write this review! We strive to provide our customers with the best service and this is evident with your experience with us. I will definitely pass on your kind words to Matt and the team as I know they will appreciate it. Thank you again and we hope you enjoy your new car!
Best wishes,
Keira.
First class service
First class service from initial enquiry to collection of car. First time in many years we have visited a car dealership and it hasn’t felt like pulling teeth🫣 Take a bow Alice Gray - thank you.
January 14, 2025
Unprompted review
Reply from Tangelo Used Cars
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Keira
Just would like to say a massive…
Just would like to say a massive thankyou to Luke , Elliot and the rest of the tangelo team for a positive and faultless experience, any questions or queries they were always happy to help and the service they provided was excellent! The team went above and beyond to provide me with a fantastic car no expense spared. 2nd purchase from this dealership and I hope to return with a 3rd
Thanks again
December 27, 2024
Unprompted review
Reply from Tangelo Used Cars
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Keira
Excellent service
Matt made the whole experience of buying a car easy and enjoyable. He is very professional and his approach towards customer care is excellent. I would definitely recommend Tangelo, Plymouth, to my friends and family.
My daughter in-law is, in fact, looking around at the cars on show at this moment.
January 10, 2025
Unprompted review
Reply from Tangelo Used Cars
Hello James,
Thank you for your great review regarding your recent experience at our Tangelo Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Matt who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Izzy.
Great Dealership
Great service provided by Alex, Mollie and Leigh. All questions regarding the car were answered and I was sent an in depth health check and all the work they had carried out on it. After this I viewed the car and had found a few very minor issues. Before I picked the car up, all these issues had been promptly resolved. Everything was very smooth and professional and would recommend to anyone looking at buying a car.
December 7, 2024
Unprompted review
Reply from Tangelo Used Cars
Hello Ike,
We appreciate your lovely review in regards to our Tangelo site and we hope to see you again soon. I will be sure to pass your comments over to Alex, Mollie and Leigh.
Best wishes, Izzy.
Excellent service from the sales team
Excellent service from the sales team, Luke was especially patient with our requests, nothing was too much trouble.
November 17, 2024
Unprompted review
Reply from Tangelo Used Cars
Hello Becky,
We appreciate your lovely review in regards to our Tangelo site and we hope to see you again soon. I will be sure to pass your comments over to Luke.
Best wishes, Izzy.
Great Job
Kaydee shared detailed information about the history and a video of the car showing minor cosmetics and main features within a couple of hours of my initial enquiry. The car was made ready on the date agreed following full service and MOT, and I was offered a courtesy vehicle for the few days that I was without my old vehicle. Great job Tangelo. Thank you.
October 29, 2024
Unprompted review
Reply from Tangelo Used Cars
We are delighted to hear your thoughts on your recent experience with our Tangelo dealership. It is great to hear that our team where professional and quick. Best wishes - Keira
Reply from Tangelo Used Cars
Thankyou, we appreciate your lovely review. I will be sure to pass your comments over, and we hope to see you again soon.
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