Tap And Go Ltd Reviews 

488
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, extensive knowledge, and willingness to go above and beyond, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, clear explanations, and a professional, friendly approach that makes the process feel effortless. Reviewers find the overall user experience easy and hassle-free, with many reporting significant savings on their bills and transactions, often exceeding expectations. However, some customers also noted concerns regarding unexpected charges, contract changes, and a lack of clarity about all costs, which led to dissatisfaction for a few.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting its reliability, speed, and efficiency,... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings on card... See more

User experience

Consumers find the user experience to be very positive, describing the process as easy, reliable, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great commu... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(488)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liam was helpful in finding out we are…

Liam was helpful in finding out we are paying too much. I got my comparison done and happy to go ahead. Very formative

July 9, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Thank you Liam for making my experience…

Thank you Liam for making my experience simple from start to finish.

June 27, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Carly,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had an excellent experience thanks to…

I had an excellent experience thanks to Amy’s outstanding customer service. From the moment we connected, she was friendly, professional, and incredibly helpful. She listened carefully to my concerns, provided clear answers, and went above and beyond to ensure everything was handled smoothly.
Amy was not only knowledgeable but also made me feel valued as a customer. Her prompt responses and positive attitude made the entire process easy and stress-free. It’s rare to come across someone who genuinely cares about providing top-notch support, and Amy absolutely delivered.
Highly recommend her for anyone looking for reliable and thoughtful service. Thank you, Amy

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Daisy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Card payments

I recently signed a contract for a card terminal through Max Powell, and I couldn’t be more pleased with the service I received. From the beginning, Max was professional, knowledgeable, and made the entire process feel straightforward and stress-free.

He took the time to explain all the options clearly, answered my questions thoroughly, and helped me choose the most suitable solution for my business. There was no pressure—just honest advice and genuine support. I appreciated how transparent he was about the fees, contract terms, and how the terminal would integrate into my operations.

Everything was set up quickly, and I was up and running in no time. It’s rare to come across someone who combines efficiency with such a friendly, down-to-earth approach.

Highly recommended if you’re looking for a reliable and trustworthy person to help with card payment solutions.

July 9, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Lucian,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

So glad I took this call when I did

So glad I took this call when I did, normally I don’t get involved with sales calls, but something about this chap made me want to listen. He explained everything to me about how I was paying too much, and he answered my questions honestly which I respect. I am now set up with lower prices, and confidence that if I need support, I only have to give them a call. Thank you Joseph, I really appreciate your help and guidance.

June 5, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Peter,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had the pleasure of speaking to…

I had the pleasure of speaking to Joseph and he made me feel at ease straight away. It was a pleasure doing business with him.

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Lauri,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Hello Tap & Go

Amira made the process of switching to Tap & Go move easily and helped me understand the process, kept in touch and gave an absolutely five star service.

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ellen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Experience was great with luca

Experience was great , Luca was incredible with everything very helpful and kind lad and helped me get my rates down, top man

June 11, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Roy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Was dealing with Amy and can't fault…

Was dealing with Amy and can't fault her service!!

July 1, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Dominic,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amy at tap and go was a pleasure to…

Amy at tap and go was a pleasure to deal with couldn't be more helpful, so very thoughtful and nothing was too much trouble. Amazing service thank you so much.

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Pam,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Luca helped get my rates down

Luca was very friendly and efficient. My rates have now gone down thanks to his support.

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Alison,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Whilst dealing with tap n go I received…

Whilst dealing with tap n go I received outstanding customer service from Amy! Couldn’t recommend enough!

June 6, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Poppy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great company

Great company, highly recommend. Amy ensured a smooth transition.

July 3, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Katie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amy was absolutely outstanding with her…

Amy was absolutely outstanding with her customer service skills.

July 1, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Outstanding Service from Max and Josh at Tap & Go

I couldn't be happier with the level of service I received from Max and Josh at Tap & Go. From the very beginning, they were both incredibly professional, knowledgeable, and genuinely helpful. They took the time to understand my business needs and guided me through every step with clarity and patience.

What really stood out was their customer-first attitude — nothing ever felt rushed or forced. They answered all my questions, explained the cost breakdown in full, and made sure I was confident in my decisions. The process was smooth, and their support made all the difference.

Thanks to Max and Josh, I now have a great setup with better rates and no unnecessary hassle. If you’re considering Tap & Go, I highly recommend asking for Max or Josh — you’ll be in good hands.

July 7, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Flavio,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Been with Tap and Go 3 years

Been with Tap and Go 3 years, Amy is superb and I won’t be leaving them as the service is the best we have seen.

July 5, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Charlie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Highly recommended!

Rang up and spoke to Carly regarding switching from my current provider,
Carly took away all the stress and made the process super easy and was able to make a considerable saving for my business. Would highly recommend using Tap and Go.

July 3, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Tom,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service

Great customer service

July 4, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Zeeshan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service

Great customer service from Carly

July 2, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ethan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Carly from tap and go was fantastic…

Carly from tap and go was fantastic from start to finish. Answered all my questions and explained so I understood. Thank you .

June 26, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Summer,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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