Tap And Go Ltd Reviews 

488
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, extensive knowledge, and willingness to go above and beyond, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, clear explanations, and a professional, friendly approach that makes the process feel effortless. Reviewers find the overall user experience easy and hassle-free, with many reporting significant savings on their bills and transactions, often exceeding expectations. However, some customers also noted concerns regarding unexpected charges, contract changes, and a lack of clarity about all costs, which led to dissatisfaction for a few.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting its reliability, speed, and efficiency,... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings on card... See more

User experience

Consumers find the user experience to be very positive, describing the process as easy, reliable, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great commu... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(488)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annie was very friendly and helpful and…

Annie was very friendly and helpful and answered all my enquiries.

July 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ms Stanfield,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great experience

Annie was helpful and patient with me. Was knowledgeable and polite.
Would definately recommend 👌

July 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review IB,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel was really helpful &…

Nathaniel was really helpful & knowledgeable with everything & got me sorted out with everything i needed.

July 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Nicola,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel At Tap and Go

When looking at getting sorted make sure you ask for Nathaniel! He was amazing at explaining everything as reassured me of any questions I had! Could not highly recommend him more and he was such a gentleman to speak too!

July 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Jack,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel at tap and go was a pleasure…

Nathaniel at tap and go was a pleasure to deal with couldn't be more helpful, so very thoughtful and nothing was too much trouble. Amazing service thank you so much.

July 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Bryan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel!

Nathaniel was very helpful and knowledgeable.He showed great customer service and made the switch over to tap and go quick and efficient.
He also saved me a lot of money and made the experience hassle free.

July 22, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Stevie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

5 star isn’t enough for this company!

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great communication and no pushy sales tactics, Just honest, professional advice. Highly recommend working with him and the team at Tap & Go!

July 2, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Will,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Anne Marie has been great!

Anne Marie has been great!
Professional but friendl. She patiently answere all my questions and ensured everything went smoothly!

July 10, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Anna,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Mobile terminal

I have recently started using tap and go as the fees on square were to high. I run a market stall and a majority of my sales are card. The fees are lower and the transactions are in my bank alot quicker aswell.
I spoke to Annie who was brilliant. She was friendly, polite and explained everything clearly. I would recommend tap and go.

July 25, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Katy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel!!

I normally don’t take sales calls but when Nathaniel called and explained his reason for calling, it seemed like a no brainer. I did a price comparison with tap and go and they saved me 40% against world pay. Massively appreciate tap and go massively

July 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Luke,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel is a SUPER STAR

I had a great call with Nathaniel today, it was smooth, easy and straight forward. He managed to save me ALOT of money by switching to tap & go.

Nathaniel is a credit to the company and should be proud of the work he is doing, thank you tap & go for keeping my profits high!

July 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ben,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Outstanding service

I dealt with Nathanael Ratcliffe when I was purchasing a pin machine for my business, he was extremely helpful and made the whole experience very easy and explained the whole process to me.. will definitely recommend to my friends and colleagues

July 24, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Mary,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel was very helpful when it came…

Nathaniel was very helpful when it came to saving money for my business. I had been with dojo for three years but when he called he managed to save me over half my bill. Would highly recommend him to anyone

July 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Demi,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amazing service

Amazing service, purchased a chip and pin machine for my business and it’s completely changed the game. I have a lovely shop situated on Palentine road, Manchester and business has been booming. Highly recommend Nathaniel Ratcliff

July 21, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Helen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service!

Had a great call with Nathaniel. He helped me through every step. Some of the best customer service I’ve received! I’m certain I’ve chosen the right company to put my trust in!

July 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service

Really good call today with Nathaniel Ratcliff. Saved me so much money and your understanding and explanations were fantastic. Thank you such for your call today Nathaniel and saving me loads of money im so happy!

July 23, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Natalya,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 1 out of 5 stars

Dodgy Deceptive Dealers.

Wanted to take a contract with tap n go. Spent alot of time sorting the rates and limits for 2 terminals with a helpful staff member.
Only to be told "slight changes" have been made during initial payment, I refused to pay until changes were display and explained. They got very irate and annoyed.
Turns out the 12 month contract moved to a 24 month contract, and the rates increased which would be an extra £15 a month on top of the agreed £20 month.

I told them all the information they needed from me, so there wasn't any last minute revelations to change the contract. they just wanted to rip me off and hope I didn't notice.

*This was all before I committed to a contract. Luckily I pushed to find out details and glad I didn't proceed.

Poor company ethics and practices.
DO NOT USE.

May 20, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Hi Sam,

Thank you for your honest review.

I'm truly sorry to hear that your quote stage felt frustrating and that the process didn’t meet your expectations — that’s never the experience we want anyone to have.

However, after checking our records, I can confirm that you are not a customer of ours, and we have no active agreement or completed onboarding with you.

We’re sorry to hear you had a negative experience during your discussions.

Wishing you all the best in the future with the business.

Tap & Go Ltd

Rated 5 out of 5 stars

Incredibly productive phone call

Just spent an incredibly productive 55 minutes on the phone with Max Powell… and it was time well spent. Apart from being very friendly, professional and polite, he just saved our business a small fortune. Over the years I’ve dealt with various card machine providers, and Max is by far the best representative of any I’ve come across. Must also commend Nathaniel for his infinite patience with me, I was always busy when he rang and when I asked him to ring back at a certain time on a certain day, he always did.
Looking forward to the savings, and ongoing customer service from these professionals!

July 16, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Hird,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joseph tap&go

Joseph at tap and go has been excellent! Very understanding and easy to talk too and has ensured me on the greatest possible outcome every time.

July 10, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Kai,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Fantastic service and superb staff

Fantastic service and superb staff
Card payment with peace of mind
No hidden charge
Specially the management who admired us with her attitude
Special thanks to Nicola

July 10, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Mr Zekria,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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