Tap And Go Ltd Reviews 

488
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, helpful, and knowledgeable, often going above and beyond to ensure smooth processes. Many highlight the outstanding customer service, noting quick responses and clear communication that makes interactions pleasant and straightforward. People appreciate the ease and efficiency of the service, with many reporting significant savings on their business costs and fees. However, some customers also noted concerns regarding pricing transparency and contract terms. A few reviewers reported issues with unexpected hidden charges and changes to contract durations or rates that were not clearly communicated initially, leading to dissatisfaction concerning the clarity of overall costs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, attentiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as reliable, fast, and... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on card... See more

User experience

People report positive experiences with user experience, often describing the process as easy, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great commu... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(488)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big thank you to Lewis for saving our…

Big thank you to Lewis for saving our company loads on the card payments really has helped the business loads. He was polite, passionate and friendly the whole time.

April 17, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Billy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, Joe was super friendly, efficient and helped me with all my problems. Thankyou

April 23, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Emily,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joe helped me save money and introduced…

Joe helped me save money and introduced a new card system into my business 10/10 would recommend

April 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Regan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joe is the man

Wow! First class service. Joe was super helpful!! Couldn’t have asked for more from a customer service perspective. He was amazing !! My business is now set up for tap and go and I would highly recommend!! Ask for Joe, you will not be disappointed!

April 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Katie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great experience and customer service…

Great experience and customer service skills from Joe

April 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Liam,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Thnaks to Joe he was really helpful and…

Thnaks to Joe he was really helpful and patient with me on the phone and help me set up a tap&go card, he really explained everything so well and would highly recommend this company😀

April 29, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Kyle,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Good communication friendly service I…

Good communication friendly service I would highly recommend this company

April 30, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Alan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Jordan was very helpful and supportive…

Jordan was very helpful and supportive right through the process, would highly recommend

April 28, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Kelvin,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Anyone needing a rate review

Anyone needing a rate review, I’d recommend this company, fast and efficient and very polite service from Liam. I’ve been overcharged for ages so this saving will really help, and I can use it to help revamp my business 😀

April 23, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Lisa,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Good customer service from Liam

Thnaks to Liam he was really helpful and patient with me on the phone and help me set up a tap&go card, he really explained everything so well and how this would benefit my business if I made the switch.

April 16, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Aika,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Liam helped me

Liam Helped me save money with the new card readers thank you so much

April 24, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Courtney,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Highly recommend speaking to Liam

I was contacted by tap and go after id recently set up my business Liam was super friendly and helpful and talked me through all the steps since using tap and go I’ve saved a lot of money!

April 10, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Poppy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Really happy with my new card machine

Really happy with my new card machine! Super easy process. Liam managed to save me a fortune compared to what I was paying before. 100% recommend

April 23, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Keighlie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great service from Liam

Great service from Liam, sent a statement over and had me sorted on better rates and a new card machine. If you’re looking to reduce your rates by a least half, then contact them. Thank you for your help 😊

April 24, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Fiona,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Very pleased with the service provided…

Very pleased with the service provided by Jordan.He dealt with our enquiry very effectively and will be happy to deal with him again in the future

March 12, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Steve,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Jordan helped with all the needs

March 20, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Jon,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I was told my business is not eligible…

I was told my business is not eligible for funding had a phone call from Jordan at Tap&go who assured he would be able to help, gave Jordan the chance and he had me funded through 365 finance which massively helped with business growth. I just wanted to say a massive thanks to the exceptional service provided by tap and go thanks again.

April 4, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest Megan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Efficient, smooth service. ty!

Having used tap and go for yet another loan i found Jordan to be very helpful and patient. After finding me a larger amount to borrow and a better rate than before he very quickly got the money transferred with no issues. I will be contacting Jordan again soon!

April 3, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Jordan at Tap and Go has been a great…

Jordan at Tap and Go has been a great help in getting our cash advance set up. His quick service has turned around the loan in less than a week, allowing us to focus on the expansion of our business.

Great job and great customer support

April 17, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Sarah,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Fantastic customer service!

I contacted Tap&Go after setting up my new small business. I spoke to a lovely chap call Mark who explained everything to me as I'm a first time business owner i had a lot of questions which he answered perfectly & without making me feel pressured or obliged to use them as company.
Thanks again Mark for all your help :)
5 STARS!

April 11, 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Cindy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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