Purchased over £1100 in Tap XTP Coin a few years back 2023 I logged back in and balance was zero. There explanation? Account fees of €3 per month lol! This equates to around €110 in total f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
With the closing of unregulated exchanges and new rules regarding advertising of crypto platforms people will soon need a regulated exchange to on ramp fiat. TAP Global is the answer: Licenced... See more
Company replied
Very impressed with the Tap app! Functionality is excellent, fiat trading exchange rates are the best around. Having a physical card to load up Euros when travelling across Europe is perfect. F... See more
totally absent and/or impotent user support. all documents uploaded, all verifications procedures passed.. a month later - nothing works. calling the support every week and getting the same respons... See more
Company replied
Company details
Written by the company
Tap puts your money in motion. Trade in real time, access a dedicated account for deposits and withdrawals, and spend anywhere with your Tap card—all while earning up to 8% Cashback. Simple, seamless, and built for you.
Contact info
1st Floor, 260 Main Street, GX11 1AA, Gibraltar, Gibraltar
- support@tap.global
- tap.global
You should know
3.5
Average
309 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They own your coins....Not your keys…
They own your coins....Not your keys not your coins '.....Beware. Do not hand any platform your coins.Ftx was a pre curser. Do so at your own risk.
It's not decentralised....Actors hold the keys.
March 17, 2023
Unprompted review
Reply from Tap
Thank you for sharing your concerns regarding coin ownership and decentralization. At Tap, we understand the importance of security and the value of decentralization in the crypto world. We want to assure you that our platform is built with these principles in mind.
We prioritize our users' security and are consistently working to ensure that we maintain the highest level of protection for your assets. Our platform is designed to provide a seamless and secure experience, and we are always looking for ways to improve.
We appreciate your feedback and invite you to share any specific concerns you may have with our customer support team, as we would be more than happy to address them. Our goal is to offer the best possible experience while maintaining a safe and secure environment for our users. 💙
Terrible Sign Up Process
Impossible to sign up to test this app and already my number has been blocked so I don't see the point of this app.
March 3, 2023
Unprompted review
Reply from Tap
We're sorry to hear that you've encountered difficulties during the sign-up process. At Tap, we strive to provide a smooth and user-friendly experience, and we apologize that this hasn't been the case for you.
To better assist you, we would appreciate it if you could reach out to our customer support team, who are more than happy to help resolve any issues you may be facing. We understand the frustration of encountering obstacles when trying out a new app, and we want to ensure that you have access to Tap's features and benefits without any hassle.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with the exceptional service that Tap is known for. 💙
The company is constantly innovating…
The company is constantly innovating and improving within a proper regulated, licensed framework. The team listens to user feedback and tries their best to implement it. The user's digital assets are insured, untouched, safely stored. While most of the crypto providers are not regulated, tap global always strives to get itself regulated and be transparent. This puts Tap Global many steps ahead of other crypto service providers in terms of trust, reliability, quality. Exciting launches and features are coming up in 2023 and beyond. It is future proof, safe platform.
January 10, 2023
Unprompted review
Reply from Tap
Thank you for your wonderful feedback on Tap Global! We take great pride in our constant innovation and improvement within a regulated and licensed framework. It's essential for us to listen to user feedback and work on implementing changes to enhance our platform continually.
We're glad that you appreciate our commitment to being transparent and regulated, which sets us apart from other crypto service providers in terms of trust, reliability, and quality. Our priority is to ensure that your digital assets are insured, safely stored, and untouched.
We are indeed excited about the upcoming launches and features in 2023 and beyond, as we strive to provide a future-proof and safe platform for our users. Thank you for your support, and we look forward to continuing to exceed your expectations! 💙
The only crypto company you need
After using several different exchanges to buy & sell crypto, thankfully i came across TAP Global. They are fully regulated, and their app is a delight to use. Soon to be launched in USA & rest of the world which will make this company the market leader. I purchased their XTP tokens & feel like I'm sitting on a gold mine 😊.
February 25, 2023
Unprompted review
Reply from Tap
Thank you for your enthusiastic feedback! We're thrilled to hear that you've found Tap Global to be the only crypto company you need. Our commitment to being fully regulated and providing a user-friendly app sets us apart from other platforms.
We appreciate your support and look forward to continuing to offer you exceptional service as we expand and grow. Thank you for being a valued Tap Global customer! 💙
Reply from Tap
Thank you for your positive feedback! We're delighted to hear that you find the Tap app easy to use, and you appreciate our efforts. Our team is constantly working to improve the app and provide an exceptional experience for our users. Your kind words motivate us to continue striving for excellence in all that we do. We hope to keep exceeding your expectations, and thanks for being a valued Tap customer! 💙
Love the product
Love the product, the support and the coin is Choi g to be 100x
February 15, 2023
Unprompted review
Reply from Tap
Thank you for sharing your love for the Tap product! We're thrilled to hear that you're satisfied with our support and have high expectations for the coin's potential growth. Our team is dedicated to providing exceptional service and continuously improving the platform to meet the needs of our users. Your kind words and confidence in our coin mean a lot to us. We look forward to continuing to exceed your expectations and providing you with the best possible experience. Thanks for being a valued Tap customer! 💙
Ik love the app
Ik love the app, the card and I use it everyday so far all good love it 👍🏻👍🏻💪🏻
February 15, 2023
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're delighted to hear that you love the Tap app and card, and that they've become a part of your everyday life. Our team is dedicated to providing an exceptional user experience, and it's wonderful to know that you're enjoying the benefits of our platform. Your support means a lot to us, and we look forward to continuing to offer you the best possible service. Thanks for being a valued Tap customer! 💙💪🏻👍🏻
Best experience in crypto so far app…
Best experience in crypto so far app and security is just spot on. This is what makes crypto look good
February 15, 2023
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're thrilled to hear that Tap has provided you with the best experience in crypto so far. Our team is dedicated to offering a secure and user-friendly app, and it's great to know that our efforts are making a positive impact on your experience. We appreciate your kind words, and we'll continue to work hard to maintain and improve the high standard of service that you've come to expect from us. Thanks for being a valued Tap customer and for contributing to the positive image of the crypto world! 💙
Your one stop shop for crypto
Gone from using serval crypto exchanges to just Tap. Everything you need in one place. Low fees, fully regulated and insured not to mention a great team behind it and good support from Stalina and the gang. The card is great and an easy bridge between crypto and fiat
February 15, 2023
Unprompted review
Reply from Tap
Thank you for your enthusiastic feedback! We're delighted to hear that Tap has become your one-stop-shop for all your crypto needs. Our aim is to provide a comprehensive platform with low fees, full regulation, and insurance, all backed by a dedicated team.
We're glad you've had a positive experience with our support team, including Stalina and the rest of the gang. It's wonderful to know that you find the Tap card to be a valuable bridge between crypto and fiat currencies.
Your support means a lot to us, and we're committed to continuing to provide you with the best possible service. Thank you for being a valued Tap customer! 💙
The best App to Buy and Spend Crypto and Cash
The best App to spend and buy Crypto via wallet and Mastercard. I love Tap and use it all the time. Never had any problems with it. They are also listed on the UK Stock exchange so its gives me more peace of mind. Great job by the team.
February 6, 2023
Unprompted review
Reply from Tap
Thank you for your wonderful feedback! We're thrilled to hear that you consider Tap the best app for buying and spending crypto through our wallet and Mastercard. It's great to know that our platform has become a We're proud to be listed on the Aquis Stock Exchange, and we're glad that this gives you additional peace of mind. Our team works tirelessly to provide an exceptional experience for our users, and your kind words motivate us to continue our efforts.
Thank you for being a valued Tap customer, and we look forward to continuing to serve you with the highest quality of service. 💙
I have been using Tap Global for over a…
I have been using Tap Global for over a year now and I am thoroughly impressed with the platform. The conversion between fiat and crypto is seamless, with competitive exchange rates and minimal fees. There is also additional 25% discount when fees are agreed to be paid in XTP.
One of the best things about Tap Global is that there are no conversion fees when using the Mastercard at ATMs in either euros, pounds, or dollars. This makes it even more convenient and cost-effective for users to access their funds.
The KYC process was quick and easy, and the mobile app is user-friendly and intuitive.
Tap Global has put a lot of effort into making the user experience as seamless as possible.
One of the best things about Tap Global is that it is fully regulated, giving users peace of mind when it comes to security and reliability. The platform's user base has been built organically and is expanding rapidly, with over 130,000 users currently. This is a testament to the platform's popularity and effectiveness.
The customer support is reasonably quick and I have found that my questions were answered within a few hours, depending on the opening hours. I was also thrilled to receive my free Mastercard, which was delivered within 5 days in the UK. This makes it easy for users to access their funds and make purchases anywhere Mastercard is accepted.
Overall, I highly recommend Tap Global to anyone looking for a reliable, cost-effective, and fully regulated platform to buy, sell, and trade cryptocurrencies. The free Mastercard with no conversion fees at ATMs makes Tap Global a complete package. As a future investment, Tap Global is a must in your diversified portfolio."
February 11, 2023
Unprompted review
Reply from Tap
Thank you for sharing your comprehensive and positive experience with Tap Global! We're delighted to hear that you have been impressed with our platform and its seamless fiat-to-crypto conversion, competitive exchange rates, and minimal fees. We're glad that you're enjoying the additional 25% discount when paying fees in XTP.
It's wonderful to know that our no-conversion-fee Mastercard for euros, pounds, and dollars adds convenience and cost-effectiveness for our users. We're pleased that you found the KYC process quick and easy, and our mobile app user-friendly and intuitive.
Our commitment to being fully regulated ensures the security and reliability that our users deserve. We're proud of our growing user base, which is a testament to our platform's effectiveness. We appreciate your kind words about our customer support and the quick delivery of your free Mastercard.
Your high recommendation means a lot to us, and we're grateful for your support. We will continue to provide an exceptional experience for our users and maintain our position as a must-have investment in a diversified portfolio. Thank you for being a valued Tap Global customer! 💙
Awesome platform and team
Easy to use platform, great prices and awesome service! Regulated and listed company unlike 99% of other crypto exchanges gives added security.
December 10, 2022
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're delighted to hear that you find our platform easy to use and appreciate our competitive prices and awesome service. At Tap, we take pride in being a regulated and listed company, which sets us apart from other crypto exchanges and provides our users with added security.
Your support and kind words motivate us to continue striving for excellence in all aspects of our service. We look forward to continuing to provide you with an outstanding experience. Thank you for being a valued Tap customer! 💙
Very easy to use and lower fees…
Very easy to use and has lower fees than other exchanges.
My bank transfers are instant and no transfer fees.
February 10, 2023
Unprompted review
Reply from Tap
Thank you for sharing your positive experience with Tap! We're delighted to hear that you find our platform easy to use and appreciate the lower fees compared to other exchanges. Our goal is to provide a seamless and cost-effective experience for our users, and we're glad that you enjoy instant bank transfers with no transfer fees.
Your feedback reaffirms our commitment to offering the best possible service, and we look forward to continuing to meet your financial needs. Thank you for being a valued Tap customer! 💙
Got my Mastercard!
Finally I found a secure, regulated bank/exchange with card to use and my on and off ramp. No annoying proof of funds, instant transfers and fully insured?! Thanks Tap 10/10
February 10, 2023
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're thrilled to hear that you've found the secure and regulated platform you were looking for in Tap. Our goal is to provide a seamless experience with our Mastercard and convenient on and off ramps for our users.
We're glad that you appreciate our hassle-free approach to transfers and the added peace of mind provided by our fully insured platform. Your 10/10 rating means a lot to us, and we're committed to continuing to offer you exceptional service. Thanks for being a valued Tap customer! 💙
Loving Tap
Simple sign up process. App is a breeze to use, I'm already using it more than my existing bank and just bought my first crypto token too. The future is here and it's called Tap
February 10, 2023
Unprompted review
Reply from Tap
Thank you for your wonderful feedback! We're delighted to hear that you found the sign-up process simple and that you're enjoying the ease of use with our app. It's fantastic to know that you're using Tap more than your existing bank and have made your first crypto token purchase through our platform.
At Tap, we're committed to being at the forefront of innovation and providing our users with an exceptional experience. Your support and enthusiasm for our platform reaffirm our dedication to making a positive impact in the financial and crypto world. We look forward to continuing to serve you and exceed your expectations. Thank you for being a valued Tap customer! 💙
Easy to use and great prices in app…
Easy to use and great prices in app Fast transactions too!
January 18, 2023
Unprompted review
Reply from Tap
Thank you for your positive feedback! We're thrilled to hear that you find our app easy to use and appreciate the competitive prices and fast transactions. Our team is dedicated to providing a seamless and efficient experience for our users, and it's fantastic to know that we're meeting your expectations.
We will continue to work hard to maintain and improve the high standard of service that you've come to expect from Tap. Thank you for being a valued customer, and we appreciate your support! 💙
A fantastic experience with the app
A fantastic experience with the app. Easy to use, quick deposits and withdrawals, secure. Best in class
January 31, 2023
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're delighted to hear that you've had a great experience with our app and find it easy to use, secure, and efficient for deposits and withdrawals. Our team is committed to providing a seamless and user-friendly experience for our customers.
Your kind words and recognition of Tap as "best in class" mean a lot to us, and we will continue to strive for excellence in all aspects of our service. Thank you for being a valued Tap customer! 💙
Tap is my first choice for banking services
Very easy to register and create an account, app is user friendly and uncomplicated, I feel assured my funds are safe as Tap is government regulated and insured,
Also a real customer support team available,
February 10, 2023
Unprompted review
Reply from Tap
Thank you for sharing your positive experience with Tap! We're thrilled to hear that we are your first choice for banking services. It's great to know that you found the registration and account creation process easy, and that you appreciate our user-friendly app.
We take pride in being regulated and insured platform, providing our users with peace of mind when it comes to the safety of their funds. We're also glad that you've had a positive experience with our customer support team.
Your support and satisfaction are important to us, and we look forward to continuing to provide you with exceptional service. Thank you for being a valued Tap customer! 💙
Changing crypto into cash like 🔥
This is the best app I found by far comparing to others. Can use my crypto for cash in a blink of an eye and pay with the tapcard seamlessly like everywhere too! Recommended this to friends and family and they love it!
February 9, 2023
Unprompted review
Reply from Tap
Thank you for your fantastic feedback! We're thrilled to hear that you find Tap the best app for converting crypto into cash quickly and seamlessly. We strive to provide a convenient and user-friendly experience for all our customers, including using the Tap card to make payments effortlessly.
It's great to know that you've recommended us to your friends and family, and they love it too! Your support and satisfaction are important to us, and we're committed to maintaining and improving our high standard of service. Thank you for being a valued Tap customer! 💙
TAP is THE app
The app is slick, combining an almost bank account like experience but with Fiat and Crypto. Comes fully regulated and insured so all funds, including crypto, are protected against any loss. Not that it should as all Crypto is stored offline in COLD wallets. Having a debit card that I can use to spend my fiat and crypto in shops and online is awesome. Everyone should sit h their current provider such as coinbase and move to TAP
February 9, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.