Tapnshower Reviews 2,362

I was worried after seeing the poor reviews after I'd placed my order but everything arrived as promised. I was pleased and relieved.

The delivery was prompt and goods arrived in good condition.

Terrible. Waiting months and nothing came. Chased numerous times

Reliable fast delivery. Very glad you stock this replacement item

Very good value and prompt and reliable service

Received after the scheduled delivery date, and it seems good, good prices but what they do not say is that it is imported and then some parts are not compatible with UK so it incurs extra cost, I have written to the about it and I never got a reply…

An awful company. We bought a cistern, returned it within the 30 day period (at our own expense) and was told we wouldn’t receive a refund as we had opened the box..? We were then told if we wanted the cistern back we had to collect it or pay for and arrange a courier. Tap and shower are now in possession of the brand new £200 cistern we paid for. Awful customer experience and awful company.

I’d also like to clarify I few things for you. To respond to your comment about the package “significantly damaged”, the cardboard box was opened. If you know a way of opening a box without opening it, do please update the guidance on your website. The cistern was definitely not damaged, the plumber checked it and gave his opinion.

I’ve never had such a poor, time consuming and difficult return experience than with tap and shower, which ultimately led to no refund for the returned product.

Purchased an extractor fan for use in an outside BBQ shack. Works a treat. Prompt delivery. Good job

I bought a Burlington thermostat shower which arrived well packed so I was pleased as it took centre stage in my bathroom. I had an issue with the headset holder which had become unscrewed. Lewis dealt with the problem beautifully and got Burlington to send a replacement holder in record time for my plumbers to attach it to the wall. For this reason alone I will use Tapnshower again - it is a rare thing to be able to speak to a human in customer service, let alone a polite and helpful one. So it’s bye Felicia to Victorian plumbing as trying to return something there is very difficult if they don’t recognise your order number on the complaint form.
And Tapnshower have the best prices. Well done!

Great quality item, fast despatch and good price. Highly recommended.

You need to put an unsubscribe link on your marketing/feedback emails or you will keep getting 1 star reviews from me. Its not difficult and gives a great indication of how reputable and customer centred a company is. Remember actions speak louder than replies on here.

Sadly the taps did not match in function. One turned open clockwise, the other anti clockwise.
Was that the reason for low price? It works, and as the hot water tap is the odd one out it is being used less - so probably some energy saving here.....

Product was very competitively priced but clearly the genuine article. Arrived promptly and I am very pleased with the build quality, design etc.

Great prices, ok delivery.
Theses days we are used to next day deliveries as a matter of course, so waiting 3-4 days was unusual but ok.
It goes with the price of course.
The only issue is that their system seems to be a little glitchy to say the least, as my order was placed in Sept 24 and they sent me a receipt of order a second time in Jan 25.
In addition, this review request was sent 6 months after purchase.
However, the above does not impact me, the great price or the great product

Purchased Blauberg Calm 150 ST fan 13th Jan first two were factory faulty. Third one was OK received end of March . Took quite some time to sort, but Amelia at Tap and shower sorted it all for me eventually.

I used tap n shower to get a JTP Inox Floor Standing Bath Shower Mixer. I was impressed at the price which compared favourably to other JTP suppliers and generally the purchasing process went well. The delivery was not at all prompt which was a pain (order end of october arrived begining of Dec) and I struggled to get ample information about the fitting of the tap ahead of receiving the tap so this was a bit of a pain with builders/plumbers but all in all this is probably a JTP issue not a Tapnshower issue. I was happy with the service but not impressed with delivery times.

Nice looking kitchen tap. The mechanism foes need a clear space in the cupboard underneath which is not ideal.

I bought a Merlyn loft height shower screen, very good product well made and super smooth in operation. Very happy with purchase. The reason for the 4 star score was the delivery time - ordered in July and delivered because of various hold ups in October.