Tapsdepot Reviews 43

I first purchased a product from their website mid February. Called a month later to be told that it wasn't in stock and was coming from the supplier. It is now the beginning of May and after numerous calls where I was assured the product to come into their warehouse and was being shipped out and… After paying an additional shipping charge which they were not particularly clear about during the initial purchase they, once again, didn't send anything. I called four more times to be told that the product was ready to be shipped and he was "checking with the shipping department", nothing happened. I called back again today and after giving my order number I was promptly hung up on and immediately refunded. But I was only refunded the price of the initial product and not the shipping. It was the same man answering the phone every time I called, the company mailbox is full and I have been ripped off. I would not suggest to anybody to buy from this company. At least I was mostly refunded but it has taken numerous phone calls to get to this far. Do not recommend. Spend more and get what you pay for!

I rarely leave negative reviews, but my experience with TAPS Depot was genuinely awful. I ordered a faucet cartridge in December 2024. After multiple ignored emails, repeated delays, and contradictory information, the part finally arrived in March 2025—three months later—and it was the wrong item.

Customer service was nearly non-existent. I had to follow up over and over again just to get basic responses. I was blamed for delays, told shipping was my responsibility even after they failed to respond for weeks, and when I asked for a refund after receiving the incorrect part, I was ignored.

No one picks up the phone. Emails go unanswered. The one time they did get back to me, they actually asked for a positive review in exchange for a gift card.

Avoid this company. It is simply not worth the time, energy, or aggravation.