Tatcha Reviews 90

Amount debited from bank account is over a 100 more than my receipt. Sent email. Got auto response almost a month ago and no follow up. Chat is closed. Phone lines as well. No way to reach this company to get it corrected. Horrible!! Never again!!

Ordered the Dewy face cream , with a good decent first customer offer ( always a nice touch ) item was sent out the same day , and promptly delivered within 48 hours, well packed, and with a free sample and nice little thank you card , only used the cream once so far but it feels nice , and time will tell at its effectiveness, will definitely be checking out more of the range x

Shipping moves at snail speed; expect about 3 weeks to receive your purchase. This occurred the first two times and the second time someone emailed out of the blue to apologize for the shipping delay. "It's not our standard so please accept this 25% off code for your next purchase as an apology"....except that code either never worked or had an unspoken expiry date. They are shooting themselves in the foot and have lost a customer.

I placed an order on their site and unfortunately (yes my fault) entered my card details in wrong (wrong security code.. couldn’t be bothered double checking it so yes, my fault) anyway, I used a gift card on the order - the whole order was declined, okay that I understand but now? Now it says the balance on my gift card is $0 and they do NOT answer your emails or direct messages on social media!!

Very bad experience, ordered a water cream and when it arrived it felt suspiciously light. Opened it to find they had sent me an empty box! Absolutely disgusting, pretty obvious what had happened. Not even an apology but they did replace upon getting my email. Wouldn’t buy again from them.

Ordered on November 28 and it shows to be delivered December 11. When I track the order it stayed put in the same place in California. Order never arrived. Zero customer service. Emails bounced back to thank you for reaching out to us. Zero live agents ever available. No ability to leave a voicemail. Finally was notified via email after six weeks that I would get a refund and they could not deliver it because of wrong address or lack of signature. This is very inaccurate since the tracking shows it never left California. Beware of this company when ordering.

I ordered two booster car seats was charged $112 took forever to even receive the package an when I received the package it was completely the wrong items!!!!! Why these people sent me 2 car seat covers instead of the car seats I paid $112 for!!!! The number on there website isn’t even a real number!!! I emailed them numerous of times an never received a response back!!! I had to go through my bank in order to even get refund!!!! I can’t believe they would scam people like that literally trying to get new car seats for my autistic children an this is what the outcome is!!!! Very poor very sad that people can do stuff like this!!!!

First time ordering direct and it was awful. It is so very hard to get ahold of someone if you have any issues. For the amount of money you spend, you’d think they would have excellent customer service who go above and beyond. They take weeks to ship and when it finally ships they use a cheap shipping method that takes many days. Sephora doesn’t do this and I’m glad I now know. I thought ordering direct would have been better, but this experience proved me wrong for sure.

They have the WORST customer service ever.
I contacted them three times, but they have yet to respond.
This company is a big SCAM!!!!
The promotion code for free shipping did not work, and I paid 20$ for shipping, but THENNN then ups contacted me for 32 more dollars. I already spent 20. Why should I pay extra???? Why did they not mention it while checkout??????

Also, the price on the website is in American dollars. When I ordered never mentioned it. And I ended up paying 224 CAD instead of 160$.
They are horrible and ruined my holiday gift.

HORRIBLE customer service. I have tried calling 3 times and emailed the customer service team 4 times including a follow up email this morning and i have received NO RESPONSE. I would have appreciated ANY form of response rather than being IGNORED. I used to buy tatcha products through sephora but my experience buying directly has been so horrible that i am just going to stop buying the products period if no one from the team responds to me.

I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied

Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away

The tatcha water cream gave me a reaction, the company (tatcha) refuses to help me with it because I bought it from Sephora. Awful, awful customer service, snarky agent on Facebook chat for the site, the supposed Customer Service Mgr Simon is very condescending and rude.

WORST CUSTOMER SERVICE EVER!!!!!!!!! DO NOT BUY FROM COMPANY WEBSITE.
If you want to pay for products and not recieve them, Tatcha is the company for you. I placed an order and did not get the items. They made me wait a month claim and said I would get a refund and never did. The customer service line is the ABSOLUTE WORST!!! They are rude, do not consider your feelings, and cut you off. If you get Anne, I think thats her name, just hang up unless you want someone who is rude and makes rude comments about your situation. Their products are AMAZING but do not order directly from them because they will not give your money back if you have any issues.

I received the starter kit as a gift. It irritated my under eye area and eyelids. There were red and dry patches around the eye area. I even tried to moisturizer on my husband and it irritated him as well. But the canvas seemed useful

Customer service is impeccable as are their products, i really couldn't recommend a company more. I have extremely sensitive skin and it is subject to a lot of issues, they were without a doubt one of the most helpful companies I've ever dealt with.

I got the tatcha starter ritual, and my face got worse from the first day I started using it.. it helped my dry skin but that’s it.

Trying to contact them about my order for the past week or two and still no response. My order was supposed to be shipped a week and a half ago. I have emailed and called and still no response.

I ordered 2 moisturers and a face wash and only received the moisturizers. When I contacted customer service they asked for proof and seem reluctanct to fix their mistake. Will not order from them again to avoid the stress of dealing with them when they mess up the order.

I highly recommend to try their new silk powder!