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Rated 1 out of 5 stars

Be wary ordering promotions from this company. Don't expect their promotion codes to work for free items when ordering full size products. You probably won't receive them and they come back saying yo... See more

Rated 5 out of 5 stars

I can only speak as I find, I have placed 2 orders within the past 2 weeks directly using the Tatcha website, the order process was smooth and simple. The products arrived next day (unbelievable ser... See more

Rated 1 out of 5 stars

Overpriced and overhyped. Samples are pathetically small. Gift sets are pathetically small. It’s just disgusting in this economy. Don’t drink the Kool Aid hyping this brand up… will be looking at... See more

Rated 4 out of 5 stars

The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales. I only wis... See more

Company details


Contact info

2.6

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

So glad I found Tatcha.com!

Tatcha is a fantastic company! Offering truly luxury skin care products, they also appear to be staffed by clearly top-notch employees who are knowledgeable in their business and know how to please their customers.

December 16, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome brand, awesome products

Discovered this brand after reading an article on the company in the SF Chronicle. Ordered a sampler and fell in love with the products, and now I'm addicted and am a habitual user of the regimen. Their products are a great fit with my skin type, which can often be finicky. Love, love love!

December 12, 2013
Unprompted review
Rated 5 out of 5 stars

Luxury in a bottle

Tatcha is a beauty skincare line devoted to bringing you the finest ingredients out of Japan and in honor of the beauty rituals of the Geisha. Every item is immaculately packaged, just like in the Japanese tradition of gift giving. You know you have something special, especially during a time when most companies are going minimalist with the way they present their product. And that is steeped in a long tradition of Japan. My favorite products are the Camellia One Step Cleansing Oil followed by the Gold Camellia Beauty oil for moisturizing. It's not to greasy and absorbs within minutes. It leaves the skin smooth, silky and glowing. I like to finish off with Dewy Skin Mist for a truly luxurious routine.

December 10, 2013
Unprompted review
Rated 5 out of 5 stars

Love the Total TATCHA Experience!

The TATCHA website gives me the opportunity to purchase excellent products that make my face feel clean, soft, and smooth. The products arrive in beautiful packages, with samples, and a hand written note. Customer service is exceptional. The website enhances my experience with the Tatcha line by giving me an understanding of the history and culture on which the product is based. Great!

December 7, 2013
Unprompted review
Rated 5 out of 5 stars

Superior company and product -- Love it!!!

The cleansing oil is my favorite. Make-up just melts off. The products are easy to order and arrive quickly. Everything is a treat to use and my skin glows. I get many compliments on my skin. The employees are knowledgeable, friendly and helpful.

December 7, 2013
Unprompted review
Rated 5 out of 5 stars

Refreshingly New Option in Skincare

Love! I would recommend this skincare line to anyone. It's a luxury purchase but all the products are made of high quality ingredients. The scent is energizing but not overwhelming. The regimen is simple and effective. A must buy.

December 7, 2013
Unprompted review
Rated 5 out of 5 stars

Nothing but positive experiences with Tatcha!

Tatcha takes the time to make every order special, from hand written notes to beautiful wrapping, to excellent customer service. You can tell they truly care about their customers and work to make sure every user has a good experience.

December 6, 2013
Unprompted review
Rated 5 out of 5 stars

Fast shipping!

Bought some items as a gift for my wife. Shipping was fast (which I loved) and the products were great (which she loved). She especially loved the cleansing oil. Looks like we'll be ordering again soon!

December 6, 2013
Unprompted review
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