Tates Reviews 

1,270
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The salesman Conor was so helpful he went out of his way to explain everything. Even called me out of business hours. The car was in a fantastic condition following the pre sale work. I would certai... See more

Rated 5 out of 5 stars

Sol Blakey has handled my Motability application from start to finish, has been flexible & helpful throughout & tool time to show me all the features of my new adapted C3 Aircross with advice on cha... See more

Rated 5 out of 5 stars

We’ve had our new car 13 months - Our contact with Peugeot, Sol,was excellent. Thorough, explained everything and well considering we hadn’t owned an all electric car before. Polite and helpful, a... See more

Rated 1 out of 5 stars

Absolute rip off, quoted £700 for first service on a vauxhall vivaro. Rang two other vauxhall dealers in the area and was quoted under £300. The women on reception was friendly but obviously doesn't k... See more

Company details

  1. Car Dealer

Information provided by various external sources

For nearly 100 years, Tates Cars have been at the forefront of the motoring industry. Customers across Crawley, Brighton, Gatwick, Pyecombe and Redhill have been coming back to us time and time again to buy their new cars, vans and for aftersales services


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,270)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a pleasurable experience

easy no fuss process from start to finish, 1st class help and service

February 27, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Lovely Kia Xceed.

Salesman listened carefully to requirements and found the perfect fit. He was straight talking and great to deal with. A really fab car. Am very happy.

February 15, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, 2nd car I have bought from Harry, when I’m looking for another Hyundai I will contact Harry again.

February 13, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it. I will pass your kind words over to Harry.

Rated 5 out of 5 stars

customer service

Really helpful staff who went through the car specifications and costs for what I was looking to buy.

February 10, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Great staff,

Great staff,
Knowledgeable,
Friendly,

February 3, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Ian was very good from start to finish…

Ian was very good from start to finish when we came into the Tates garage looking for a new Hyundai Tucson.
We bought a 6 month old one in silver and are very happy with it .
I would not hesitate to go back if looking for another car in a few years time.

February 6, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it. I will pass your kind words over to Ian.

Rated 5 out of 5 stars

Great experience

Very nice people no unwanted pressure and great service and car

March 1, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Good experience of buying a Kia .

Nice and easy to buy a car , good customer service with Calvin from the start . Very hassle free .

February 25, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 3 out of 5 stars

Louis was pleasant enough ,when I could…

Louis was pleasant enough ,when I could contact him!
However I had to ring around the other branches to ask other salesman at their other car yards for him to contact me
Also didn’t really chase up the service history ,as Irequested in the end I did it myself but it was easy enough just asked a vw commercial centre for it ,its online
The plus point was the suggestion of including RAC mechanical cover included in the price instead of the Tates in house warranty as I travelled down to Brighton from Yorkshire
Also he did pick me up from the train station ,so on balance not too bad
In comparison to a BMW which I bought at the same time they delivered the vehicle from London for nothing,full tank of fuel ,logged my warranty for me ,replaced a back up key for nothing ,rang me to ensure I was completely happy ,even knocked an additional £500 off without me asking ….that is a 5 star service

January 31, 2024
Tates logo

Reply from Tates

Thank you Mark for taking the time to review. I’m so sorry to hear you haven’t had a positive experience. Louis has now left the dealership and I can only apologise that you had to chase for the paperwork. If there is anything outstanding that you require assistance with, please email me direct marketing@tatescars.co.uk Regards

Rated 5 out of 5 stars

We visited on a whim

We visited on a whim, just tentatively looking for a small used car. The salesman not only remembered my name, but also what car we had bought 7 years ago!
Walked away less than an hour later with an agreement in place.

February 29, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Max.. The Man who does what he promisess

Max... purely and simply Max.

We only went to view and now we have a lovely Hyundai Tuscon

January 20, 2024
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it. This will put a smile on Max's face :)

Rated 5 out of 5 stars

Tates Vauxhall Service Centre.

Thankyou to Natalie today for sorting the MOT and service on our car and getting the advisory work found on the MOT all completed today. Excellent service.

March 11, 2024
Unprompted review
Tates logo

Reply from Tates

Thanks John for taking the time to review Tates. We really appreciate it. I will pass your kind words over to Natalie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look