Tates Reviews 

1,270
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The salesman Conor was so helpful he went out of his way to explain everything. Even called me out of business hours. The car was in a fantastic condition following the pre sale work. I would certai... See more

Rated 5 out of 5 stars

Sol Blakey has handled my Motability application from start to finish, has been flexible & helpful throughout & tool time to show me all the features of my new adapted C3 Aircross with advice on cha... See more

Rated 5 out of 5 stars

We’ve had our new car 13 months - Our contact with Peugeot, Sol,was excellent. Thorough, explained everything and well considering we hadn’t owned an all electric car before. Polite and helpful, a... See more

Rated 1 out of 5 stars

Absolute rip off, quoted £700 for first service on a vauxhall vivaro. Rang two other vauxhall dealers in the area and was quoted under £300. The women on reception was friendly but obviously doesn't k... See more

Company details

  1. Car Dealer

Information provided by various external sources

For nearly 100 years, Tates Cars have been at the forefront of the motoring industry. Customers across Crawley, Brighton, Gatwick, Pyecombe and Redhill have been coming back to us time and time again to buy their new cars, vans and for aftersales services


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,270)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Little interest. Zero communication

Emailed Tate's at Pyecombe regarding Kia service.
Email automatically acknowledged no follow up from Service Department after several weeks. Lazy.

January 26, 2024
Unprompted review
Tates logo

Reply from Tates

Thank you for taking the time to review. I’m so sorry to hear you haven’t had a positive experience; I can assure you that this isn’t the customer service we do aim to provide. If there are any outstanding issues you have that you need addressed, please contact me on marketing@tatescars.co.uk

Rated 5 out of 5 stars

Max has been fantastic at sorting out…

Max has been fantastic at sorting out some queries I had with the servicing of my car. One call and all sorted. Thanks Max - always prompt and reliable and friendly!

January 19, 2024
Unprompted review
Tates logo

Reply from Tates

Thanks very much for both your valued custom and your excellent feedback - We do all work as a team to ensure that our customers feel relaxed and enjoy their car buying experience so we'll be very pleased to share your review with Max.

Rated 5 out of 5 stars

At Tates Citreon cars of Brighton we…

At Tates Citreon cars of Brighton we had a great deal of advice from Connor Hayward. He made our journey of ordering a car to receiving the car car at the showroom a very pleasant and understandable one. Thank you Connor for the fantastic Salesmanship you afforded us and thank you to Tates for employing a brilliant workforce.

January 17, 2024
Unprompted review
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Reply from Tates

Thanks very much for both your valued custom and your excellent feedback - We do all work as a team to ensure that our customers feel relaxed and enjoy their car buying experience so we'll be very pleased to share your review with Connor.

Rated 5 out of 5 stars

The showroom/And Staff

The showroom, with its friendly atmosphere, provided a comfortable viewing environment. Marc understood me and what vehicle I was looking for, and Marc was able to provide useful information without being too pushy. I was so impressed, that I had a budget set in mind but up it to get the vehicle, From setting foot in the showroom I was looked after by Andrew who was a senior Manager. During this time I was offered a coffee which was made by a guy who was polishing a car but stopped to make it, very family-filling. Document management during the procurement process was efficient and the negotiation process was transparent. Overall, the showroom was a pleasant experience combined with knowledgeable friendly staff and a fun atmosphere. The whole experience lead to greater customer satisfaction and great experience,100% recommended.

December 15, 2023
Unprompted review
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Reply from Tates

Thanks Iain for taking the time to review Tates. We really appreciate it. I will pass your wonderful comments on to Marc and the team. Happy New Year

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, made the process very easy.

October 14, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Knowledgeable and friendly sales staff…

Knowledgeable and friendly sales staff who listened to my requirements and answered my questions.
Clear explanation of new vehicle and care taken to ensure that I was happy before I drove away.

December 4, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

I brought a Suzuki Jimny from Tates and…

I brought a Suzuki Jimny from Tates and was really happy with the process and the professional approach to purchasing a new car. Thank you

December 1, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 4 out of 5 stars

Nathan was friendly and honest

Nathan was friendly and honest, and made the process easier when buying our new car. We felt the price was very fair and are pleased with our Sportage.

July 26, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

very professional

A very pleasent bunch of people.
very professional.
didn't get phased out when something went wrong. and an obvious concern for the customer.good people to buy a car from.

December 6, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it.

Rated 5 out of 5 stars

Find Nathan great to deal with

Find Nathan great to deal with. Made me feel at ease dealing with buying the car and doing the test drive. Found him very fair with the part ex of the car. Everything I asked to be done to the car i was buying was done. Can't fault the experience at all.

November 17, 2023
Tates logo

Reply from Tates

Thanks for taking the time to review Tates. We really appreciate it. I will pass your kind comments on to Nathan.

Rated 5 out of 5 stars

Always a pleasure

We attened the vip event back in June. Calvin was amazing every step of the way from showing us round the cars, ordering and collection/handover. Calvin kept us upto date with the build and when to expected the delivery of our new car which was much earlier than expected.

We have been customers of Tates Kia in Pyecombe for several years now and have always found the staff there very Welcoming, informative, friendly and honest.

December 2, 2023
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Reply from Tates

Wow Thank you so much for leaving us such an amazing review. It really does mean the world to us. I will pass your kind comments on to Calvin and the team. Hope you all have a great Xmas.

Rated 5 out of 5 stars

This is our third car from Kia now and…

This is our third car from Kia now and we’ve always dealt with Calvin at Tates of Pyecombe and he’s really helpful, courteous and a pleasure to deal with when choosing our new cars. We always feel he’s got our best interests at heart and he makes it a smooth painless process for us.

November 30, 2023
Tates logo

Reply from Tates

Wow Thank you so much Tiffany for leaving us such an amazing review. It really does mean the world to us. I will pass your kind words on to Calvin and the team. Hope you and your family have a lovely xmas.

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