Taurus Logistics Ltd Reviews 

261
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the complex shipping process smooth and stress-free. The customer service is frequently highlighted as exceptional, with many appreciating the clear, timely communication and proactive updates at every step. People found the overall service to be excellent, noting the efficiency in handling paperwork and organizing logistics for vehicle transportation. Reviewers were particularly impressed with the quick response times to inquiries and the seamless experience from initial contact to final delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and clear... See more

Customer service

Clients share positive opinions on customer service, highlighting the team's helpfulness and proactive... See more

Delivery service

Customers had positive experiences with delivery service, praising the professionalism and willingness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We shipped a large boat and trailer from Canada to Australia (via Europe). There was a prolonged (5month) hold-up enroute that was not the fault of Taurus. Nevertheless the staff did everything th... See more

Rated 5 out of 5 stars

I just wanted to say a big thank you for Barbara for all your help and patience. You always take the time to reply to every email — even when my questions might seem a bit silly — and I really appr... See more

Rated 5 out of 5 stars

The team at Taurus Logistics made it easy for us from the start. The agents were so helpful finding the right solution for us, very patient and giving us all the information we needed. They helped wit... See more

Rated 5 out of 5 stars

Taurus took end to end responsibility o the transportation of my car from uk to australia. The process was seamless with great support from the ground agent staff in both countries. The taurus staff... See more


Company details

  1. Freight Forwarding Service
  2. Customs Broker
  3. Logistics Service
  4. Shipping Service
  5. Vehicle Shipping Agent

Written by the company

Why we’re different, is because we offer you a specialised niche shipping service specifically tailored to solving your problem. Because we are a family owned business we can be flexible and offer many services outside traditional freight forwarding. Services like fixing an oil leak on your excavator so it doesn't miss the next sailing. Or taking photos of your yacht loading if you can't be there in person to give you piece of mind.

Our Service Promise

Written by the company

In the import and export industry, experience matters.
- We will respond to your enquiry within 24 hours. - No hidden agenda, just clear easy to follow quotations. - We'll take care of all the red tape for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(261)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just moved from New Zealand to…

I have just moved from New Zealand to Australia and had to send my PHEV outlander to Australia. Taurus Logistics guided me step by step on each process. They have the whole team, so you do not have to run around to get things done, especially when you are new in a country. I highly recommend Taurus Logistics if you have to send your vehicle to a different country.

June 2, 2025
Rated 5 out of 5 stars

Exceptional Support,Taurus Logistics staff guided me…

Taurus Logistics staff guided me through every step of the process in shipping my car from Australia to the UK.
I was initially very concerned about all the applications and tasks to complete.
Customer staff were patient and very thorough in their explanations and guidance.
With staff support, a daunting task was made relatively easy for this single mature lady.
I would definitely recommend their services to others.

May 20, 2025
Rated 5 out of 5 stars

Great service

Great service, excellent communication. We experienced some delays but none were the fault of Taurus and they kept us updated every step of the way.

April 23, 2025
Rated 5 out of 5 stars

NZ to AUS Jaguar movement

From the initial feedback from my quote request, through the assistance with paperwork and physical movement of my car in NZ, to the arrival and import processes in AUS, I was most satisfied with all Taurus employees.

April 30, 2025
Rated 5 out of 5 stars

They were very helpful specially when…

They were very helpful specially when you are busy with other things, they make sure to remind us what need to be done which I greatly appreciate. We would like to mention Barbara who helped us very much during the process. We wish her all the luck.

April 29, 2025
Rated 1 out of 5 stars

Terribly Disappointing!

Dealing with Richard Hack for the NZ half of my motorcycle shipment to Australia was very difficult. Infomation was staggered and reactive. Jessica proved to be more proactive. However my experience at the Australian port was terrible. With very little infomation I found myself in the trucking que of a comercial collection site. From there I was shocked to find I had to de-crate the bike myself. The battery and petrol were removed, none of which I was spoken to/warned about. (Upon review it was pointed out to me in the fine print). All in all for a stressful enough time such as immigration, dealing with Taurus was not a pleasant or helpful experience.

February 3, 2025
Taurus Logistics Ltd logo

Reply from Taurus Logistics Ltd

Hi Mr Sewell,
Thanks for your feedback, and sorry to hear you were unhappy with myself.

As fuel and batteries are dangerous goods, these must be removed at the time of crating. Once crated the bike remains crated until delivered / collect by you. Whilst this important information is on our “pre-shipment checklist”, I will review our process to avoid any confusion in future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look