We shipped a large boat and trailer from Canada to Australia (via Europe). There was a prolonged (5month) hold-up enroute that was not the fault of Taurus. Nevertheless the staff did everything th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just wanted to say a big thank you for Barbara for all your help and patience. You always take the time to reply to every email — even when my questions might seem a bit silly — and I really appr... See more
The team at Taurus Logistics made it easy for us from the start. The agents were so helpful finding the right solution for us, very patient and giving us all the information we needed. They helped wit... See more
Taurus took end to end responsibility o the transportation of my car from uk to australia. The process was seamless with great support from the ground agent staff in both countries. The taurus staff... See more
Company details
Written by the company
Why we’re different, is because we offer you a specialised niche shipping service specifically tailored to solving your problem. Because we are a family owned business we can be flexible and offer many services outside traditional freight forwarding. Services like fixing an oil leak on your excavator so it doesn't miss the next sailing. Or taking photos of your yacht loading if you can't be there in person to give you piece of mind.
Our Service Promise
Written by the company
- In the import and export industry, experience matters.
- - We will respond to your enquiry within 24 hours. - No hidden agenda, just clear easy to follow quotations. - We'll take care of all the red tape for you.
Contact info
809 Colombo Street, 8013, Christchurch, New Zealand
- +64 3 3585154
- richard.hack@tauruslogistics.co.nz
- tauruslogistics.co.nz
4.8
Excellent
261 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service focused
Customer service focused. Barbara Redway couldn’t have been more helpful. Would definitely use Taurus Logistics again. Highly recommend!
March 5, 2025
Highly recommend this company
Barbara Redway was absolutely fantastic, she walked me though each step of the process and was patient and polite. Would happily go through this company again & recommend it to friends. (I actually got referred by a friend)
March 4, 2025
Staff is so much supportive and…
Staff is so much supportive and expertise during the all process is going on.
February 20, 2025
very helpful
very helpful. attention to details. 100% recommended.
Taurus Logistics kept me informed all along the way.
Thanks to Barbara and Richard for making my journey a pleasant one.
February 6, 2025
a customer centric service
Feel quite a customer centric service, very prompt response, timely reminders and excellent advice and follow up
January 23, 2025
DO NOT USE
Actual cost exceeded quote by about $1000AU not including extra costs not included in the quote. Motorbike arrived eventually after multiple delays and it was damaged due to poor restraints. No responsibility accepted by Taurus Logistics at all.
Reply... All the cost you mentioned were agreed to and payed separately.
Not including these extras the bill was still nearly $1000AU over the quote.
I have done the repairs myself so have no recipes to fill in your claim. Witch you advised me would not be approved unless fault was proven and you deny this.
December 23, 2024
Unprompted review
Reply from Taurus Logistics Ltd
Hi Adrian,
Thanks for your feedback, but as explained the additional costs are your Import GST, quarantine cleaning and the valuation you agreed to. The valuation we supplied reduced your value from $14,000 to 5,500 and a significant saving in GST. These are exclusions on your quote and are clearly explained in advance.
In terms of the damage; we do have a process for claims and I have asked you multiple times for the claim to be completed and costs for repairs, which you have not supplied. From my investigations, it appears quarantine did not secure your bike correctly after they performed treatment, but to proceed further I do need the claim information from you.
Thanks
Great engagement
The team kept me informed every step of the way and were very responsive when I had questions. This is how business should be done.
December 12, 2024
Move a Car To Aussie
Is always super easy to deal with Taurus. We have moved a couple of vehicles and Barbara and Richard make life easy.
December 3, 2024
Communication
I commend the way Mr Sugandi Perrera handled the communication professionally.
November 26, 2024
Great Experience
Great Experience
Richard was so helpful navigating us through exporting two cars & a boat from Auckland to Brisbane. I’ve received my car last week & the whole process was seamless. Awaiting my husband’s car & the boat now.
November 18, 2024
Thankyou Barbara Redway and the Taurus Team.
Hi Team,
Special mention and huge thankyou to Barbara Redway.
You have been absolutely amazing in dealing with me to sort transport for our Nissan Patrol to NZ.
You have been super accomodating and helpful to guide me through the lengthy process especially being my first time exporting vehicle. Youve have relieved so much stress and pressure from our lives!
I thank you for your patience and understanding and will be foming straight back to you for car transport in the future 🙂👍👍👍👍
November 18, 2024
First time at this freighting thing…
First time at this freighting thing from overseas but needed to be done and urgently. This company came through with 100% intake. Really so pleased with the end results. At first just was so nervous about it all and not calm at all. I think I must have annoyed them so much but they kept their promise and came through with flying results. Thanks to all the ladies that worked through with this. Can not thank you enough. Best regards Jan
November 13, 2024
Barbara was great and nice to work…
Barbara was great and nice to work with. She is very helpful with all my questions and promptly replies emails
November 11, 2024
Moving a car from NZ to AU
The interaction with the Taurus agents was always prompt and helpful both those in Australia and in New Zealand. At no time was there any issue that caused concern. Sugandi and Barbara were most helpful, thanks ladies.
November 3, 2024
Hello
Hello
The NZ team were great, with constant updates and transfer to personell when I started the process in NZ
Sugandi was great keeping me informed with updates once car arrived in Aus
Apart from the dent in the RF mudguard that the shipping company inflicted on the car, I can not recommend Taurus highly enough
Bill
October 2, 2024
Taurus is my right choice.
It’s hard to make a decision to choose a company to shipping my car from Auckland to Australia. After some researching, I choose Taurus to do this job. They give a reasonable quote , they also have long history and professional knowledge back up for the case. All the staffs work there all quite patient and nice to answer my questions and email. Although I need wait my car for twice times inspect and quarantine in Australia, it’s take a while. They still doing good job to solve all the problems about export and import processing. Thanks to all the Taurus staff both work at New Zealand and Australia. They are excellent ! Definitely highly recommended!
September 17, 2024
Awesome working with Richard .
Awesome working with Richard .
Best service ever !!!
September 25, 2024
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