TaxAudit Reviews 1,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes easier to understand. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and consistent updates throughout their cases. Reviewers are particularly impressed with the efficiency and ease of their overall experience, often feeling that their concerns were listened to and addressed effectively. However, some customers were dissatisfied with the communication, mentioning instances where they felt like "just another number" or experienced stonewalling when trying to get information or move their case forward. A few other people also expressed concerns regarding the handling of their personal information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Service

Consumers find service to be positive, often describing it as professional, thorough, and stress-reducing.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lynn made this process easier and…

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on my side.

May 1, 2026
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Reply from TaxAudit

Thank you for the kind review, Edmundo! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The wonderful thing that I have…

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to resolve the issue. Yes, I would provide whatever information or documentation they needed to understand my case, they dealt with all the interactions with the state or federal authorities on my behalf.
I plan to continue to sign up for TaxAudit each year with TurboTax. It would be foolish to not do so.

April 30, 2026
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Reply from TaxAudit

Thank you for this kind and detailed review, Bill! We are happy we were able to help and appreciate you being a continued member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Working with Maryam was outstanding

Working with Maryam was outstanding. She was friendly, helpful and very customer-oriented.

April 29, 2026
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Reply from TaxAudit

Thank you for the kind review, Pablo! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Informative

Informative, involved and knowledgeable.

April 29, 2026
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Reply from TaxAudit

Thank you, Justice! We appreciate the review!
- TaxAudit Team

Rated 5 out of 5 stars

My contact Carolina was very…professional and knowledgeable.

My contact Carolina was very communicative during the process. She made things that I didn't understand very clear. Very professional and took a lot of stress off of me. So thankful for this service!

April 21, 2026
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Reply from TaxAudit

Thank you for the review, Christie! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very helpful and clear communication

Very helpful and clear communication. Rachel is an asset you should hang onto. Put me at ease and solved the problem quickly . Thanks , Carl M.

April 20, 2026
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Reply from TaxAudit

Thank you for taking the time to leave a review, Carl! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

I will never not purchase this add-on!!

When I received a notice from the state regarding my 2025 tax return, things seemed ominous. Had I not purchased TaxAudit and had to navigate the response process alone, I would have felt limited in options and overwhelmed by the prospect of responding.

Working with Greg was awesome. He told me what to send him (thankfully, I keep good records!) and he'd prepare a response. When my numbers didn't quite match up with my return, he identified the discrepancies and it ended up not being a big deal. [Had I been left to my own devices, I probably would have panicked and assumed that I'd need to file an amended return.]

We've submitted my response to the state, and Greg let me know the potential scenarios in terms of their response. While I don't yet know what the outcome of my case will be - whether I'll have to submit an amended return, face an audit, etc. - I feel relaxed and unstressed (mostly!) because of his guidance and help with my case.

I've purchased audit protection option every year I've filed my taxes with TurboTax, just in case. This is my first time needing it, and if you are on the fence, it is a fantastic investment. Greg's responsiveness has been fantastic, and there is literally not a single improvement that I can suggest. I will definitely continue to purchase this add-on!

April 16, 2026
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Reply from TaxAudit

Hi, Kristin! Wow, thank you so much for the kind and detailed review. Reviews like this are why we continue to do what we do! Thank you for sharing about your experience - we are happy to be able to represent you in the audit process and appreciate you being a continued member with us!
- TaxAudit Team

Rated 5 out of 5 stars

The tax audit system sucked, my worker was awesome.

The tax audit system sucked. It was difficult to get ahold of someone to help me. Once i did actually get assistance and Jayasree Seshadri, EA stepped in that all changed. She was able to explain things in a way that made sense to me. And she was able to fix my issue with the scumbags at the IRS.

April 9, 2026
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Reply from TaxAudit

Thank you for the feedback, Nick! We are pleased to hear that Jai was able to support you through the audit process! If you have any additional, more specific feedback about difficulties regarding our systems, please let us know.
- TaxAudit Team

Rated 5 out of 5 stars

Helpful representative

Darlene was quick to answer my questions and kept me up to date as to the progress of my claim. She was pleasant to speak with online and on the phone. Thanks for all the support

April 15, 2026
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Reply from TaxAudit

Thank you so much, Donald! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

MaryAm did a wonderful job of getting…

MaryAm did a wonderful job of getting my taxes figure out from 2024 Was a big help solving the issue I would recommend her to solve all issue in a manly time period.

April 8, 2026
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Reply from TaxAudit

Thank you so much for the review, David! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

TaxAudit.com Made Fighting Maryland’s Tax Claim Easy

I’m glad I used TaxAudit.com.

When I got the Maryland Comptroller letters saying I owed taxes, my gut feeling was that Maryland was counting on people to just pay out of fear because the state needs money, instead of pushing back and rebutting it.

I simply forwarded the letters to TaxAudit.com, and they handled the rest. They made the whole thing easy and took a lot of stress off of me.

I’d definitely recommend them to anyone who gets hit with a tax notice!

March 17, 2026
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Ross! We are so pleased we were able to help and we appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience!

Robin was very informative and easy to work with. She was on top of my case every step of the way.

April 13, 2026
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Reply from TaxAudit

Thank you, Will! It was a pleasure to work with you!
- TaxAudit Team

Rated 5 out of 5 stars

Great help

She is very helpful, explains everything, and took care of everything that is needed.

March 30, 2026
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Reply from TaxAudit

Thank you for the 5-star review! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Rafael was a big help

Rafael was a big help. He explained everything and guided me through the whole process. He helped me reduce my total owed by half😃

April 10, 2026
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Reply from TaxAudit

Thank you for taking the time to leave a review, Melanie! We are happy we were able to help!
- TaxAudit Team

Rated 4 out of 5 stars

Disappointed

Hi

Overall working with Cara was great! I did not get the results I was hoping for. Not sure why I did not get an explanation of why I had to pay an additional 5 K to the IRS, after turbo tax reviewed my tax submission.

March 31, 2026
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Reply from TaxAudit

Hi, Anthony! We had a tax professional review your case and will have one of our managers contact you to clear up any confusion. If you have any additional questions or concerns, please let us know!
- TaxAudit Team

Rated 5 out of 5 stars

Not only was Antonio professional

Not only was Antonio professional, he was kind and explanation was crystal clear.
I made a mistake and he helped me understand where I erred.

April 6, 2026
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Reply from TaxAudit

Thank you so much for the 5-star review! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great Experience with TaxAudit

I had a great experience with TaxAudit, and I truly appreciate the support I received throughout the process. What could have been stressful and time-consuming turned out to be smooth, quick, and easy.

A special thank you to Lance S., who was incredibly kind, patient, and helpful every step of the way. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable and confident throughout the process.

It’s rare to find this level of professionalism combined with genuine care for the customer. I’m very grateful for Lance’s assistance and would highly recommend TaxAudit to anyone looking for reliable and supportive tax representation.

April 3, 2026
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Reply from TaxAudit

Thank you so much for this kind and detailed review, Steven. We truly appreciate everything you shared about your experience with the process. We always strive to make sure our members feel taken care of, and are so happy that was the case for you. We appreciate you being a member and are here if you ever need us again!
- TaxAudit Team

Rated 5 out of 5 stars

Excellent service

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keeping everything easily accessible. I subscribe to their services every tax year.

April 2, 2026
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Grant! We are happy we were able to help!
- TaxAudit Team

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