TaxAudit Reviews 1,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes easier to understand. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and consistent updates throughout their cases. Reviewers are particularly impressed with the efficiency and ease of their overall experience, often feeling that their concerns were listened to and addressed effectively. However, some customers were dissatisfied with the communication, mentioning instances where they felt like "just another number" or experienced stonewalling when trying to get information or move their case forward. A few other people also expressed concerns regarding the handling of their personal information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Service

Consumers find service to be positive, often describing it as professional, thorough, and stress-reducing.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thorough

Thorough, comprehensive, professional, and timely advice, and responses to IRS. A pleasure to work with under difficult circumstances. Outcome better than I had hoped. Will certainly request the services again with this year’s submission.

February 11, 2026
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Reply from TaxAudit

Thank you for taking the time to leave a review, David! We appreciate you being a customer with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very easy and helpful..

Very easy and helpful... i will be lifelong client!!

February 18, 2026
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Reply from TaxAudit

Thank you, Shawn! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Tax professional Kat Ching Always Prepared

My tax professional Kat Ching was extremely easy to work with. She was always ‘on top of correspondence’ and always prompt and responsive. She gave good professional advice and always knew what forms were needed. Kat always kept abreast of my needs and submitted everything in a timely manner. I would highly recommend Tax Audit services - you will save money in the long run.

February 17, 2026
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Reply from TaxAudit

Thank you so much for taking the time to share feedback about your experience with us, Bill! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great! Worth the money!

Very thorough!

February 5, 2026
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Reply from TaxAudit

Thank you so much, Tonya! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Carol Kauffman: tax audit guardian angel

Carol Kauffman is incredibly knowledgeable and helpful to me in many ways - she was patient with my technology gaffs, she was super responsive via the portal and directly via telephone and she expertly navigated the mishmosh of my financial life to provide a response to the audit that was satisfactory to the CT IRS. It was incredibly comforting to know she had my back since I have never been audited and without Carol, it would have been much a more stressful process.

February 12, 2026
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Steven! We are so happy we were able to assist you with your audit and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Kazim

Kazim has been excellent and supportive in guiding me through my tax situation. He has been knowledgeable, professional, and courteous during our engagement. Due to my limited knowledge of the process, he has been a great partner on my team. Thank you for your great service!!!

February 9, 2026
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Reply from TaxAudit

Thank you for the kind and thoughtful review, Armando! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Airam the best!

Airam is attentive, patient, and caring. She walked me through the entire year long process and I could not be more grateful for all she’s done.

February 3, 2026
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Reply from TaxAudit

Thank you so much for the kind review, Gabriela. We appreciate you taking the time to share about your experience!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience!

Fast, thorough experts, and great communication.

February 3, 2026
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Reply from TaxAudit

Thank you, Jack! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

She is very attentive and responded…

She is very attentive and responded quickly with guidance. Walked me through step by step.

February 2, 2026
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Reply from TaxAudit

Thank you for the kind review, DL! We are happy we were able to help!
- TaxAudit Team

Rated 4 out of 5 stars

Edited: They eventually helped --------Stonewalled. Wouldn't Provide Services I Paid For

EDITED After I posted the original review, Tax Audit immediately jumped into gear to help me. There wasn't much that needed done. I just needed someone to review the documents I could access and let me know if I had taken the right steps. I eventually spoke with a tax professional who was very helpful.
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As of 1/26/2026 I am extremely unhappy with TaxAudit. They are stonewalling me for the second time. They refuse to even answer basic questions until they receive all documents, and if you don't submit them quickly enough, they close your case. I have re-opened the same case and again am getting nowhere. The problem is they are demanding notices that I do not have. The IRS did not send them to the correct address or make them available online. It is the perfect stonewalling defense for TaxAudit to lighten their load at my expense. As of 1/26/2026 I have received more help from ChatGPT than I have from TaxAudit. And I am being forced to handle the matter myself, because the "attorney" we PAID for will not help. We are stuck in limbo land with a case co-ordinator who refuses to even pass the case on or answer basic questions until he receives documents which I do not have and the IRS is not providing. ................ If the company by some miracle chooses to work on my case or even answer basic questions I would be glad to update this review. I know what it feels like to be stonewalled. And this is it.

January 24, 2026
Unprompted review
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Reply from TaxAudit

2/5/26 - Edited - We are happy to have assisted you. If you have any remaining questions regarding your situation, feel free to contact your tax professional.
~TaxAudit Team

We are sorry to hear that the service did not meet your expectations. We would like to clarify that TaxAudit provides tax audit defense representation for IRS and state income tax agency audits. The services provided should never be viewed as legal services or the hiring of an attorney, as we are not a law firm and do not practice law.

Additionally, given that the IRS and state tax agencies are large and may have many offices, it is imperative that we have the actual notice the agency sent for an audit to provide the best tax audit defense representation. Our case coordinators are not tax professionals and, as such, are prohibited by law from answering any tax-related questions, even if they seem basic to the public. As far as we can determine from the records you provided, you do not have any active open audits. As a courtesy, we forwarded your case to one of our tax professionals. The tax professional will provide you with basic answers based on the notices and records you provided.

We have been providing excellent services for over 30 years, and we will continue to strive to provide exceptional service to our members in the future.

~TaxAudit Team

Rated 5 out of 5 stars

Tax audit was there when I needed…

Tax audit was there when I needed guidance and help. I am glad I did and will get for every tax year.

January 20, 2026
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Reply from TaxAudit

Thank you for the kind review, Steve. We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Betsy Salomon is just the very best.

Betsy Salomon is just the very best.

Betsy was our representative on our recent State of Oregon tax audit, and we had purchased Audit Defense through Turbo Tax. Not only does Betsy know Oregon State tax law and Federal tax laws, she is also kind, patient, thoroughly explains the process and what to expect, and is a professional, competent representative on a clients' behalf with the auditor.

I really can't express how having Betsy work with and represent us gave me a sense of peace and calm through a very stressful situation. I highly recommend Betsy and Tax Audit in general.

January 23, 2026
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Reply from TaxAudit

Thank you so much for the kind and detailed review, Elizabeth! We love reading reviews like this. Our sole purpose is to help people, and we are so glad we were able to help with your situation. We appreciate you trusting us to handle your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great Service

TaxAudit give us the reassurance that they would handle our issue completely. From the moment we contacted them until the matter was satisfactorily resolved, every interaction was professional, timely and competent. We can't recommend TaxAudit highly enough!

January 15, 2026
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Reply from TaxAudit

Thank you so much for the kind and thoughtful review, Laura! We are happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Great service!

The tax professional assigned was knowledgeable, professional and responsive. Best of all we got a great result!

January 13, 2026
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Reply from TaxAudit

Thank you so much for the review, William! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

My audit

Always prompt, answered every question

January 7, 2026
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Reply from TaxAudit

Thank you for the 5-star review, April! We appreciate your feedback!
- TaxAudit Team

Rated 5 out of 5 stars

Betsy was awesome

Betsy was awesome! She clearly communicated the process and kept me updated. Betsy diligently followed up with IRS on every step and helped to resolve the issue smoothly.

January 5, 2026
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Ping! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Worth every penny for the audit…

Worth every penny for the audit protection. Darlene was excellent—quick, informative, and kept me updated. My case was closed seamlessly. Very grateful!

December 8, 2025
Unprompted review
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Reply from TaxAudit

Thank you so much for the kind review, Mary! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 2 out of 5 stars

Poor experience

Unfortunately, my experience has been very poor with this company. The initial phone call for our tax return was very promising, but then they refused to speak to us the rest of the year and wouldn’t clarify any information that they told us in the very rushed phone call. You kind of just feel like you’re another number and they don’t really care about actually helping you or comminicating.

October 22, 2025
Unprompted review
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Reply from TaxAudit

We are sorry to hear that our service did not meet your expectations. Based on the information in your review, we were unable to locate your account in our system. We reached out to you via Trustpilot’s Find Reviewer option, but have yet to hear from you. One of the methods used to review interactions with customers is for reviewers, such as yourself, to provide feedback. We would appreciate the opportunity to discuss the matter further if you could provide us with more information to help us identify your case. In the absence of additional information, we can only note that we value every one of our customers and strive to provide excellent customer service throughout the entire customer experience.

~TaxAudit Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Gerald made the process simple and explained everything in great detail. He was available by phone at any time. I couldn't have asked for a better representative.

December 11, 2025
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Reply from TaxAudit

Thank you for the kind review, Julian! We are so happy we were able to help!
- TaxAudit Team

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