TaxAudit Reviews 1,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes easier to understand. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and consistent updates throughout their cases. Reviewers are particularly impressed with the efficiency and ease of their overall experience, often feeling that their concerns were listened to and addressed effectively. However, some customers were dissatisfied with the communication, mentioning instances where they felt like "just another number" or experienced stonewalling when trying to get information or move their case forward. A few other people also expressed concerns regarding the handling of their personal information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Service

Consumers find service to be positive, often describing it as professional, thorough, and stress-reducing.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

After filing my 2024 taxes

After filing my 2024 taxes, I received a letter from the IRS informing me that I had made a mistake in my filing and that they had reduced my refund by $681.90. After I contacted Tax Audit, they contacted the IRS and about a month later I received another check for $681,90 from the IRS. I was impressed with the speed, efficiency, and knowledge shown by Tax Audit personnel.

June 2, 2025
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Reply from TaxAudit

This is so wonderful to hear, Coy, thank you! We appreciate you being a member with us and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

The team made the process so easy

The team made the process so easy. Communication and keeping me informed was excellent!

May 15, 2025
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Reply from TaxAudit

Thank you so much, Arezoo!! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Great communication and personable…

Great communication and personable staff. They were terrific!

May 22, 2025
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Reply from TaxAudit

Thank you so much, Travis! We appreciate the kind review and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Jennifer was awesome!

Jennifer was awesome!! Very informative and clear instructions to walk you through the whole process.

May 29, 2025
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Reply from TaxAudit

Thank you, Samantha! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Since I started subscribing this Audit…

Since I started subscribing this Audit Service Protection program to this point where the needed audit services still on going . I can share my experience with them ( audit team) that their outstanding customers services has been delivered. And I am looking forward that it will stand out that way until the very end . I do appreciate them well and thankful for what they are doing and wish them the best that they all deserved.

April 27, 2025
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Reply from TaxAudit

Thank you so much, Rodante! We appreciate you being a customer with us and are grateful you trusted us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Delayed/disputed refund

Not a classical audit problem but the team was proactive and attentive.

May 21, 2025
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Reply from TaxAudit

Thank you so much, Jonathan! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Keith was awesome!

Keith was quick to act, promptly answered all of our questions and ensured that we had everything in line.

May 23, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Nancy! We appreciate your feedback and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Tuong was excellent

Tuong was excellent. He explained every step of the process and kept me informed. I highly recommend TaxAudit. The audit was settled in my favor.

May 23, 2025
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Reply from TaxAudit

Thank you so much, Ricky! We appreciate you trusting us with your case and are happy it resulted in a favorable outcome!
- TaxAudit Team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. They were fast and efficient. Took all my stress and worry away . Would highly recommend this service.

April 15, 2025
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Reply from TaxAudit

Thank you so much, Jennifer! We appreciate you being a member with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Savannah

Savanna, my attorney ,was very prompt on her emails and addressing my issue. She is a great person to work with!

May 21, 2025
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Reply from TaxAudit

Thank you so much, Julie, we are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Betsy was amazing from the very first…

Betsy was amazing from the very first interaction. The service was top notch, and I will always recommend TaxAudit!

May 21, 2025
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Reply from TaxAudit

Thank you so much, Marc! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

I highly recommend Edward Tesoro, EA

I highly recommend Edward as a tax audit defender. He stayed in constant communication with me throughout the audit process and represented me effectively with the Montana Department of Revenue during the review of my 2022 and 2023 state tax returns. Edward provided clear, timely advice and was always available when I had questions. His professionalism and support made a stressful situation much easier to navigate.

May 15, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave such a thoughtful and detailed review, Troy! We are pleased we were able to help you and appreciate you trusting us with your case!
- TaxAudit Team

Rated 4 out of 5 stars

Good help throughout the process

Good help throughout the process, making dealing with the IRS much less stressful

May 19, 2025
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Reply from TaxAudit

Thank you so much, Luong, we appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Terrific service

Terrific service, competent personnel and easy to work with.

May 19, 2025
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Reply from TaxAudit

Thank you so much, Clint! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Brett Rosser

Brett Rosser, EA was extremely knowledgeable about the process. He let us know what to expect and led us through the process. He traveled to our town to meet the IRS agent. We were really impressed with the level of support we received. In the past we sometimes added audit support but now, we will ALWAYS add audit support.

May 19, 2025
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Reply from TaxAudit

Thank you so much for taking the time to share such a detailed and thoughtful review, Lisa. We truly appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

I couldn't be more pleased with the…

I couldn't be more pleased with the service provided by Tax Audit - especially the specialist who was assigned to my case. He was so responsive and led me through the process to resolve my issue with the IRS. He stayed in close touch with me throughout and was very clear in his instructions. All communication with the IRS was through him. Such a relief! I am so grateful that I subscribed to this service.

May 12, 2025
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Reply from TaxAudit

Thank you so much, Carol! We appreciate you being a member and trusting us with your case. We are so happy to be able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Great experience

Tisa was absolutely wonderful to work with! She followed up consistently and kept me informed every step of the way. She answered all of my questions promptly and was always pleasant and professional. I truly appreciated her attention to detail and excellent communication. Highly recommend!

May 14, 2025
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Reply from TaxAudit

What a kind review, Monique, thank you! We truly appreciate you trusting us with your case and are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

TaxAudit was very helpful and very…

TaxAudit was very helpful and very responsive to all my questions and concerns. They put together a well document response to the IRS and helped me close out the IRS response with zero dollars owed.

May 13, 2025
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Reply from TaxAudit

Thank you so much, Errick! We appreciate you trusting us with your case and are so pleased it resulted in a positive outcome! We are always here if you need us again in the future!
- TaxAudit Team

Rated 5 out of 5 stars

The staff were responsive

The staff were responsive. They were able to finalize my issue with State Tax.

May 7, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Danny! We are happy we were able to help!
- TaxAudit Team

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