TaxAudit Reviews 1,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes easier to understand. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and consistent updates throughout their cases. Reviewers are particularly impressed with the efficiency and ease of their overall experience, often feeling that their concerns were listened to and addressed effectively. However, some customers were dissatisfied with the communication, mentioning instances where they felt like "just another number" or experienced stonewalling when trying to get information or move their case forward. A few other people also expressed concerns regarding the handling of their personal information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Service

Consumers find service to be positive, often describing it as professional, thorough, and stress-reducing.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional, thorough and personable

Carol was prompt to respond, quick to take action, thorough and above all very professional. She clearly demonstrated her expertise. Most importantly to me, she is very personable and easy to work with making the entire process much easier.

Carol did an outstanding job providing service. She needs raise!

June 30, 2025
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Reply from TaxAudit

Thank you, John, for taking the time to share your feedback with us! We appreciate you trusting us with your case and are happy you had a positive experience!
- TaxAudit Team

Rated 5 out of 5 stars

Excellence

Airam Leon was excellent in helping with my case, she made everything so clear and simple. I was guided through the whole process with ease. I would definitely recommend them.
Thank you, TaxAudit and Airam Leon for saving me money!

June 27, 2025
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Reply from TaxAudit

Thank you for trusting us with your case, TLP! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Went into this thinking I was going to…

Went into this thinking I was going to have to pay additional state taxes after providing some paperwork. Debbie reworked my taxes statement give me back a few dollars

June 27, 2025
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Reply from TaxAudit

Thank you for taking the time to share your feedback, Christopher! We are so pleased we were able to help you with your case and get you some money back!
- TaxAudit Team

Rated 5 out of 5 stars

Very professional

Very professional, competent and timely. They helped me through the process and provided guidance from their experience. Hien was particularly skillful. Glad to have them cover my back.

June 25, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, CL! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Helpful service

Agent was helpful and kept me updated as things happened. She also followed up with me after changes in the case, and the case was resolved satisfactorily. Thanks!

June 17, 2025
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Reply from TaxAudit

Thank you so much, William! We are pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

She took the stress away

She took the stress away by letting us know what was needed and filing a response for us.

June 16, 2025
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Reply from TaxAudit

Thank you for taking the time to share your experience with TaxAudit, Nichole. We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Very professional and transparent

Tuong T Nguyen did an excellent job handling the audit

June 19, 2025
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Reply from TaxAudit

Thank you for sharing your feedback, Maneesh. We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Sajina did an excellent job of simplifying the understanding of adjustments needed and why.

Sajina did an excellent job of explaining errors we made and why. Then she helped with making appropriate adjustments. She made the process smooth and easy on our end.

June 13, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Daryl! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Professionalism

Professionalism, knowledge, ease of access combined makes the decision to get Audit help indispensable. Enoch was assigned to my case guided me step by step through the difficult process of the audit. Thank you.

May 22, 2025
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Reply from TaxAudit

Thank you so much for taking the time to share your feedback, Emmanuel! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

very responsive

very responsive, helpful and knowledgeable on the tax issues.

May 31, 2025
TaxAudit logo

Reply from TaxAudit

Thank you, Federico! We are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Amazing job

Amazing job! Well worth the money.

June 11, 2025
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Reply from TaxAudit

Thank you so much, Andre! We appreciate you being a customer with us!
- TaxAudit Team

Rated 5 out of 5 stars

Carol was absolutely amazing and very…

Carol was absolutely amazing and very knowledgeable of what was the issue and how to address it

June 9, 2025
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Reply from TaxAudit

Thank you so much, Olive! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

A+ Experience

Tax Audit was great to work with. They always responded quickly and worked with me and the IRS to resolve my issues. I would definitely recommend adding this service!

June 6, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Nicholas! We appreciate you being a member with us and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Donovan handled everything for us

Donovan handled everything for us and greatly reduced the stress of the IRS inquiry. His communication was EXCELLENT! Very pleased with the service.

June 5, 2025
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Reply from TaxAudit

Thank you for taking the time to post a review, James! We appreciate you being a member with us!
- TaxAudit Team

Rated 5 out of 5 stars

Eda is very thorough in handling my…

Eda is very thorough in handling my case. Very easy to send messages and always got quick replies from Eda.

It is worthwhile to subscribe for tax audit when filing taxes personally without going to professional tax agents.

I am filing taxes myself for last 25 years using TurboTax online and this is the first I made errors.

Thank you very much Eda.

May 29, 2025
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Reply from TaxAudit

Thank you for taking the time to leave such a kind, thoughtful review! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Lynn was responsive

Lynn was responsive, focused, forthright and professional. I was very pleased.

June 5, 2025
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Reply from TaxAudit

Thank you so much, Richard! We are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Results achieved.

May 27, 2025
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Reply from TaxAudit

Thank you, Gordon! We appreciate you taking the time to leave a review!
- TaxAudit Team

Rated 5 out of 5 stars

Deysi Duke was incredible and resolved…

Deysi Duke was incredible and resolved my issue and it was immediately accepted by IRS. She did an amazing job.

June 3, 2025
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Reply from TaxAudit

Thank you so much, HK! We are happy we were able to help!
- TaxAudit Team

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