TaxAudit Reviews 1,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and helpfulness, making complex processes easier to understand. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and consistent updates throughout their cases. Reviewers are particularly impressed with the efficiency and ease of their overall experience, often feeling that their concerns were listened to and addressed effectively. However, some customers were dissatisfied with the communication, mentioning instances where they felt like "just another number" or experienced stonewalling when trying to get information or move their case forward. A few other people also expressed concerns regarding the handling of their personal information.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Service

Consumers find service to be positive, often describing it as professional, thorough, and stress-reducing.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Customer communications

Clients share positive opinions on contact. Many reviewers praise the excellent communication from their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wonderful thing that I have experienced with TaxAudit is that when I have faced an audit or other issues with state or federal income taxes, TaxAudit people have provided the help I needed to res... See more

Company replied

Rated 5 out of 5 stars

Lynn made this process easier and simpler for me to understand and provide what she needed to be successful. She always responded timely am explained things at my level. I was fortunate to have her on... See more

Company replied

Rated 5 out of 5 stars

My contact Sajina was excellent in all interactions. Prompt at replying to my questions and guided me through the process in a clear and concise way. The web based mail system is also perfect at keepi... See more

Company replied

Rated 5 out of 5 stars

Iris was excellent. She research my tax return and came prepared to the call appointment with exactly the information I needed. Her expertise was exceptional! I’m am so thankful I signed up for Tax... See more

Company replied


Company details

  1. Tax Consultant
  2. Tax Advisor

Written by the company

TaxAudit deals with the IRS and state taxing authorities, so taxpaying individuals and small businesses don’t have to. As the largest tax representation provider in the country, TaxAudit handles more audits than any other firm and also offers Tax Debt Relief Assistance to taxpayers who owe back taxes to the IRS or state government. Our customers receive expert tax representation and relief from the nightmare of facing the IRS alone.

TaxAudit

Written by the company

Tax Debt Relief -- We help you find the best solution to get your IRS or state tax debt paid off. Honest answers, no-surprises pricing, and personalized solutions from the tax professionals you trust. Prepaid Audit Defense -- Pay one low fee to defend your tax return in the event of a future audit. With over 12 million members, we handle more audits and notices than any other tax firm.

Audit Defense Membership Satisfaction Guaranteed

May cancel within 30 days of purchase

At TaxAudit, we strive to provide our members with professional audit representation and the best possible service available. If, for any reason, you are dissatisfied with our audit defense membership, you may cancel your TaxAudit Audit Defense Membership within 30 days of purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exceptional Expertise and Professionalism

I had the pleasure of working with Antonio on a recent tax issue, and I cannot recommend him highly enough. From our first interaction, he was the consummate professional: knowledgeable, patient, and incredibly clear in his communication. He expertly navigated the complexities of the audit, providing outstanding guidance and turning a potentially stressful situation into a manageable process. His expertise is truly top-tier, and I would confidently recommend him to anyone facing a similar challenge.

July 24, 2025
TaxAudit logo

Reply from TaxAudit

Thank you for the review, Elvin! We appreciate you taking the time to share your feedback about your experience and are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

I made a mistake in filing and…

I made a mistake in filing and supposedly owe $22,000 in taxes, but Enoc was able to assist me in correcting my tax return and fixed the error. After the correction, I did not have to pay the $22,000.

July 30, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review! We appreciate you being a member and trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

great service

Lance explained the process very clearly and kept me up to date. The issue was resolved smoothly. The service brought me peace of mind. Totally worth it!

July 29, 2025
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Reply from TaxAudit

Thank you so much for sharing about your experience with us, Zhanyong! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Worth signing up

Ms Norris was fantastic, professional and personable and very quick to take care of my case. She answered all of my questions and completely took away the pressure I was feeling over dealing with the state department of taxation. I will absolutely be using Audit Defense again!

July 24, 2025
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Reply from TaxAudit

Thank you for taking the time to leave such a kind and detailed review, Catherine! We are so happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Sherry was excellent in dealing with…

Sherry was excellent in dealing with the IRS on our behalf. She put forward a strong case and always kept us updated on the progress

July 24, 2025
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Reply from TaxAudit

Thank you for taking the time to leave a review, Shantanu! We are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Audit resolved

With Yasmin and her team's help, the audit was resolved. It was a long process because of the complexity of the situation, but Yasmin did an amazing job, communicating and keeping me updated at every step, and discussing with me how we should proceed. Thank you for everything, Yasmin!

July 21, 2025
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Reply from TaxAudit

Thank you for the kind review, David! We appreciate you being a member with us and are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Sajina Is amazing

Sajina Is amazing! She has assisted in 2 audits. Always pleasant, informative, and has been able to get my issues resolved. I could not have asked for a better experience.

July 24, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Joshua! We are so happy we were able to help and appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Knowledgeable and responsive

The team identified all the information we needed to provide and kept me updated through the whole process until everything was finally resolved.

July 23, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, Teresa! We appreciate you trusting us to handle your case!
- TaxAudit Team

Rated 5 out of 5 stars

Amy at TaxAudit.com was a godsend

Amy at TaxAudit.com was a godsend. Incredibly helpful experience. I don’t think an IRS audit could have been any less painful. I was lucky to have her in my corner!

May 23, 2025
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Reply from TaxAudit

Thank you so much for taking the time to leave a review, RJ! We are so pleased we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Awesome service!

July 17, 2025
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Reply from TaxAudit

Thank you so much, Batu! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Communication was professional

Communication was professional, courteous, efficient and the problem with IRS was fully resolved.

July 16, 2025
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Reply from TaxAudit

Thank you so much, Milovan! We appreciate you being a member with us and are happy we were able to help!
- TaxAudit Team

Rated 1 out of 5 stars

I have paid for this service for years and wasted my money.

I have paid for this service for years and never needed it until this year. Wasted hours over days to provide the documentation that they requested just to be told that they cannot help me when we finally got on the phone. And after looking through their responses to people on here, it looks like they do not value your privacy as they will openly post when you received notices from the IRS if you state that you did not enjoy their services. That is just wild to be a "trusted company" and treat peoples private information like that just because they said they did not like their experience.
The company asked for additional information so they can "more accurately reply to me." I answered every question with: "Why, so you can post my private info publicly? No, thank you!"
Response to TaxAudit's response:
While I understand that you may be trying to "resolve any problems, improve services, and allow other customers and potential customers to make informed decisions," detailing when a "customer" received a legal tax document publicly just because they were not satisfied with your services is never acceptable. A respectable company would have replied with a contact such as an email to further discuss and potentially resolve the issue that the customer had with the company. You cannot justify disclosing peoples IRS documentation dates to the public; end of story. I wonder if those actions are in compliance with the "Taxpayer Bill of Rights 8: The Right to Confidentiality" that can be found on the IRS website.
It's crazy to say that you would never publicize people's personal information when literally anyone can read through your responses on here and see people's personal information. You guys are just horrible. Point. Blank. Period.

July 11, 2025
Unprompted review
TaxAudit logo

Reply from TaxAudit

We are sorry to hear that our service did not live up to your expectations. When a taxpayer receives a notice from the IRS or a state taxing authority, the only way to make an accurate assessment of the issue is to review the related records. Thus, TaxAudit will require taxpayers to gather the pertinent records from their files. Our ability to assist with any notice requires that a taxpayer have the records to either support or dispute the issue being posed by the taxing authority. On other occasions, we cannot act immediately because the agency may have sent what is known as a processing notice, where we must wait for the agency to send out the next correspondence before we can take action.

We note that Trustpilot indicates it is a review community designed to connect customers and businesses; the hope is to allow for genuine feedback from customers to the business, which then allows businesses to engage with customers in an effort to resolve any problems, improve services, and allow other customers and potential customers to make informed decisions. These goals can only be accomplished when there is transparency. Therefore, when a reviewer indicates they had a bad experience, we review that file to ensure that we have correctly handled the issue at hand. Also, we respond and provide context so that others may have a complete picture of the events. TaxAudit will not post any personal identifying information regarding any customer; instead, we attempt to address each issue in a manner that expresses the complexity of dealing with taxing authorities and the restrictions that apply.

TaxAudit has been providing audit defense representation for more than 30 years, and we will strive to continue providing an excellent service.

~TaxAudit Team

Rated 5 out of 5 stars

Dylan did a great job communicating…

Dylan did a great job communicating clearly what he needed, the status of the review, and preparation of the response. Extremely professional!!

July 14, 2025
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Reply from TaxAudit

Thank you for taking the time to share feedback about your experience, James! We appreciate you trusting us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

The people I worked with were…

The people I worked with were knowledgeable, efficient and provided the service I needed. Special thanks to Sudie

July 10, 2025
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Reply from TaxAudit

Thank you so much, Steven! We appreciate you trusting us with your case and are happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Fast and professional advice was…

Fast and professional advice was provided and I greatly appreciated it.

July 2, 2025
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Reply from TaxAudit

We appreciate you sharing your feedback with us, Wyatt! We are so happy we were able to help!
- TaxAudit Team

Rated 5 out of 5 stars

Angela was extremely responsive

Angela was extremely responsive. Very reliable and great to work with. Thank you Angela.

May 1, 2025
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Reply from TaxAudit

We are so happy to hear that, Michael! We appreciate you taking the time to share about your experience with us!
- TaxAudit Team

Rated 5 out of 5 stars

Our representative was knowledgeable

Our representative was knowledgeable, responsive and decisive in taking care of our response to NYS. We were overall impressed and thankful that we had this service from Turbo Tax.

July 1, 2025
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Reply from TaxAudit

Thank you for taking the time to share feedback about your experience with us, Richard! We are grateful you trusted us with your case!
- TaxAudit Team

Rated 5 out of 5 stars

Eric did an excellent job handling our…

Eric did an excellent job handling our case. He explained everything thoroughly and was very professional!

June 30, 2025
TaxAudit logo

Reply from TaxAudit

Thank you so much for taking the time to leave a review, Frank! We appreciate you being a member with us!
- TaxAudit Team

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