TaxSlayer Reviews 31,390

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,436 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its quality and ease of use, often highlighting how simple it makes the tax filing process. Many appreciate the user-friendly interface, embedded instructions, and the ability to carry over information from previous years, making the experience efficient and stress-free. People also frequently mention the excellent service and quick IRS acceptance. However, some people were dissatisfied with the pricing, feeling it was too high or that the cost increased unexpectedly from previous years. A few reviewers also found certain sections of the program confusing or difficult to navigate, and some experienced issues with features like uploading investment accounts or printing PDFs.

What people talk about most

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use, intuitive design,... See more

Price

Reviewers mention ambiguous feedback about price. While some customers found the pricing to be a good value,... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising its speed and ease, even for complicated... See more

Website

People report ambiguous experiences with the website. Many reviewers found the website easy to use, with some... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

I have been using Taxslayer for twenty years. It's always been easy and user friendly. In recent years though, I have become concerned with the cost. It's much too high - this year it cost me over $1... See more


Company details

  1. Tax Preparation Software
  2. Financial Consultant

About TaxSlayer

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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4.2

Great

TrustScore 4 out of 5

31K reviews

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Rated 4 out of 5 stars

Easy and quick

This was the easiest way to do my taxes. It was great. The only problem I had was I wanted to take off some services I didn’t want to pay for and I couldn’t find a way to delete them. I ended up paying way more than I wanted to. I will be using it again though cause my refund is already in my bank and it hasn’t even been a week.

April 13, 2026
Rated 3 out of 5 stars

Over all an ok service for simple…ok but…

Overall an ok service for simple taxes. However what they state as being free up front seems to have a cost at the back end because of some form or other that was used which wasn’t stated up front. This is irritating as I have very simple taxes. The program was simple and straightforward to use.

April 13, 2026
Rated 1 out of 5 stars

I immediately got a virus after using…

I immediately got a virus after using program. Wasn't easy to understand. It pirated the program i wanted to entered that I've been using for years. Nope never agsin.

April 14, 2026
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Reply from TaxSlayer

We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

Rated 3 out of 5 stars

Suckered out of 45 dollars!

I went from. Free to $45.00 for what reason? All that I had was my earnings from Social Security, that's it, nothing else! I will probably go somewhere else next time.

April 14, 2026
Rated 1 out of 5 stars

The cost to file a simple return was…

The cost to file a simple return was ridiculous! I will not be back! What makes you think you can charge what you do when I am just answering questions and plugging in numbers. I'll go elsewhere next year

April 14, 2026
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Reply from TaxSlayer

We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry.

Rated 1 out of 5 stars

$2,000 tax mistake

Hello! I hope you take this into serious consideration. I will not be returning next year because of the egregious mistake that the program let slip through. One of my children was not accurately captured as a qualified dependent and for the past 3 years, I have not been receiving the child tax credit equal to $2,000 dollars each year. There was no warning, no prompt, nothing. Both of my children were inputted in the system, but one of them was incorrectly marked as NOT an American citizen. I’m not even sure if this is possible as a scenario, but nonetheless it was marked as such. Unfortunately, I will have to amend all of my previous returns since my son was born. I can only pray the IRS accepts the correction. Also, I have to pay to correct this mistake that the system allowed.

April 13, 2026
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Reply from TaxSlayer

Hi William, Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.

Rated 5 out of 5 stars

Taxes made easy!

I often had to pause. When I logged back it, it felt secure and picked up where we left off.
Directions were easy to follow.
Yes, TaxSlayer slayed it!

April 14, 2026
Rated 2 out of 5 stars

I've been using TaxSlayer for 20 years…

I've been using TaxSlayer for 20 years now, and I've been happy for 18 years of tax days. No complaints with the service. But you MUST STOP with the pop-up requests to provide voluntary info. You started this last year. I don't care what reason it is for, but asking to share any of my information that does not pertain to my tax return is just plain idiotic in this day. I pay to use this web service and batting down repeated requests (over 20 times) to authorize sharing my information was frustrating in the extreme this year. It's too easy for people in a hurry to click 'yes' believing its a requirement. Get rid of any service pop-ups for paid users such as myself (free users have less argument). If you do this pop-up 'please share your information' next year-- I'm gone for good. You are not cheap and I can easily find a replacement.

April 13, 2026
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Reply from TaxSlayer

We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.

Rated 4 out of 5 stars

I have been using Taxslayer for twenty…

I have been using Taxslayer for twenty years. It's always been easy and user friendly. In recent years though, I have become concerned with the cost. It's much too high - this year it cost me over $100 to use your service. I think it is time for your company to consider offering long-time users like myself a discounted rate. Otherwise, I may be forced to use other, less expensive options in the future.

April 18, 2026
Rated 1 out of 5 stars

Rip me off for 45 bux because I has…

Rip me off for 45 bux because I has interest 3 dollars over the limit for free.

After your pathetic non response I now rate you at 1 star-less if availalble.

April 12, 2026
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Reply from TaxSlayer

Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.

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