HMRC informed me November 2022 that they had sent my Refund to Tax Tree have tried numerous times to ring them phone answers then cuts off !! Have now contacted Durham TRADING STANDARDS as I am now co... See more
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I was going through my messages and saw this message about PPI refunds , this was a couple of years ago, anyway I had only filled in a line or two snd I thought I can do this snd save money , so I dt... See more
They sent a letter last May saying that a cheque was going to issued with 14 days Still waiting !!! HMRC are not interested even though its blatant fraud. Like so many people my husband has been victi... See more
Absolute scam company. Have been waiting months for my tax refund, had correspondence with Lesley who assured me the money would be sent to me, more recently was told my cheque had been posted 2nd cla... See more
1.5
Bad
329 reviews
Hasn’t replied to negative reviews
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Reply from TTWEB
Thank you Mr Dixon. Regards Kerry
Was told I was owed £23 but then got an…
Was told I was owed £23 but then got an email today stating that the minimum fee was £50 so I would not get a refund, guess its my own fault for not reading the terms and conditions
December 1, 2022
Unprompted review
Reply from TTWEB
Dear Anglea, I'm sorry your refund was only a small one. We will have done a lot of work to recover this refund and £23 won't even come close to covering the cost. I'm not sure how you can give us a 1 Star review because you didn't read the terms of engagement. Regards Kerry
SHOCKING!! OVER 8 WEEKS AND NO MONEY AND NO CONTACT!!!!
I received a letter from HMRC over 8 weeks ago advising I was owed money. I have since heard nothing from Tax Tree, it seems they like to hold onto my money as long as possible. I have tried calling and their phones are constantly down, emailed 7 times without a single reply. Absolutely SHOCKING!!!! I need someone to come back to me with the money I am owed ASAP!!!!!
EDIT: This is exactly the case and as you have put it i haven't received a reply to my emails from any of your colleagues. You have admitted you have had my money since November 9th. We are now on December 1st. Why haven't you chased me for information? Why haven't you been in contact for the last 23 days since the cheque arrived with you? Seems to me you only reply once a bad review is placed on here.
As you have advised me the cheque is in your possession, I will send over the letter from HMRC which should have been requested from me weeks ago and I expect my cheque to be issued and sent tomorrow 2nd December.
December 1, 2022
Unprompted review
Reply from TTWEB
Dear Pamela, This isn't the case is it. If you could trouble yourself to read my email to you today and then perhaps remove your negative review. Regards Kerry
I have been waiting since August for my…
I have been waiting since August for my tax refund I have not heard anything since August poor service.
November 30, 2022
Unprompted review
Reply from TTWEB
Hi Paul, I have emailed you and left you a voicemail. Regards Kerry
Dear Paul, I'm really sorry if this is the case. It never takes this long to process a claim so there must be something amiss. Can you please forward your postcode to info@taxtree.co.uk and mark it for the urgent attention of Kerry. I'm not in the office tomorrow, but if you send it over, I might get chance to look at this over the weekend. Thanks Kerry
Payment received
So what there was a slight wait for my money it’s arrived now now and that what matters. People need to relax more and just be patient
November 28, 2022
Unprompted review
Reply from TTWEB
Dear Jess, Thank you for your review. Regards. Kerry
Had a letter on October 9 stating hmrc…
Had a letter on October 9 stating hmrc are sending a cheque to tax tree ltd. Have not received anything and have no idea why they are having my tax refund. Let alone not contacting me. Really unprofessional
November 29, 2022
Unprompted review
Reply from TTWEB
Dear Reviewer, This does appear to be a long time. Please can you email info@taxtree.co.uk with you post code so we can look into it. Mark it for the attention of Kerry and urgent. Thanks Kerry
Discussed
I received a letter 22nd September 22, from the Hmrc, rang taxtree said would send papers to sign in 5 days, still not received anything, I've emailed them ,no response also tried ringing again phones don't appear to be working.
Absolutely shocking,
Looks like I need to take this further, any advice out there.
Well thank you Taxtree for your prompt action.
Kerry rang me this morning and all is sorted.
But if having problems get on trust pilot.
September 26, 2022
Unprompted review
Reply from TTWEB
Hi Cheryl, Following our telephone conversation I can confirm your cheque was send out on 23rd November. I will email you with my contact details, and if you have any further questions you can email me directly. Regards. Kerry
Hi Cheryl. I'll take a look at this for you now. Regards. Kerry
Very friendly advisor
Very friendly advisor, Phil, put me at ease and told me what the process would be moving forward.
November 28, 2022
Unprompted review
Reply from TTWEB
Thank you for your positive feedback. I have just been in to see Phil and advised he's had a 4 Star review. Regards. Kerry
Was unsure now feel better
I received a letter from HMRC about money I was owed, said it went to tax tree within 2 weeks. After 2 weeks I contacted tax tree via phone but the phone lines were busy and told me to email in. Emailed in asking where my money was and why I hadn’t received anything yet. I got an answer in less than 2 hours and now am just waiting for my the money to clear with there bank. Thank you for all your help
November 25, 2022
Unprompted review
Reply from TTWEB
Dear Elly, Thank you for posting such a positive review. Enjoy spending your refund. Regards. Kerry
Cheque received
Thank you Lesley and Tania for your help! I received a nice cheque in the post yesterday and can’t wait to spend it on Xmas presents!
November 26, 2022
Unprompted review
Reply from TTWEB
Thank you Sharon, I will pass your thanks on to Tania and Lesley - Happy Shopping. Regards Kerry
HMRC refunds take longer than 14 days
I have read the reviews about tax tree and all I can say is that some people are not the sharpest tool in the shed. Firstly of course there is going to be fee, why in the world would anyone think there want one? Makes no sense at all. If you didn’t bother to read the paperwork sent them isn’t that your problem and not theirs? Secondly If you have ever received money back from HMRC directly (I have on two occasions, when I got new jobs) it took up to 6 weeks for the money to come to me, that’s right 6 weeks not 14 days and that was to me directly and not through a third party. So basically the letter I got from HMRC saying Tax Tree will have my cheque in 14 days is utter codwallop!
I spoke to someone at tax tree via email (answered in less than 2 days! I have never had an answer from a company that fast) and was informed in great detail (I mean there was a lot of details I was actually pretty shocked) about what happens when they receive my payment from HMRC and how long it can take to get to me. And I admit the wait is a little annoying but i would never of bothered to look into the tax myself so any extra money is fine with me.
November 7, 2022
Unprompted review
Reply from TTWEB
Dear David, thank you so much for this review, and taking the time to explain what can happen. Reviews like this go a long way, and I very much appreciate it. Kind regards. Kerry
Great Customer Service!
A big thankyou to Lesley there today for a clear and concise explanation of the calculation letter I'd received from HMRC, really great customer service from Tax Tree, and cheque refund received. A**
Marie Holt
November 24, 2022
Unprompted review
Reply from TTWEB
Thank you Marie. I will let Lesley know you have posted a great review. Regards. Kerry
Had a letting from HMRC on…
Had a letting from HMRC on 11/11/2022 saying I am due a refund heard nothing since does it always take this long
After speaking to Kerry who has chased this up for me as they still not received the letter from HMRC my cheque is now processing hopefully not long to wait now.Thank you Kerry
November 24, 2022
Unprompted review
Reply from TTWEB
Dear Mrs Miller, I can see that Tania replied to your email 4hrs and 20 mins after it was received. We do still need a copy of the breakdown, which is the letter you have received from HMRC. Please can you email it to info@taxtree.co.uk so we can do the necessary and issue your refund. In light of this if I could ask you to remove or adjust your 1 Star rating. Kind regards. Kerry
I have now received my refund thankyou .
November 23, 2022
Unprompted review
Reply from TTWEB
Thank you for updating Tracy.
Same as everyone else on here
Same as everyone else on here, Tax tree have fraudulently obtained my personal details and have fraudulently claimed a tax refund on my behalf. I have never heard of this shady lot before now and, surprise surprise, when I try to find out who they are, their website is having technical difficulties.
Reading through the many many reviews it would appear that Kerry is dealing with everything but, doing absolutely nothing!! She even has the audacity to tell one person that “threats of court action really aren’t necessary”!!
Well Kerry dear, they are necessary as your company is committing fraud on a massive scale at a time when ordinary working folk are suffering financial hardship, shame on you and those involved.
To put it simply, your company is stealing from people (and myself) and I for one, will not be letting this pass.
If you (Tax Tree or Kerry) feel that my review is uncalled for or unfair in any way, please feel to reply!!!
November 22, 2022
Unprompted review
Reply from TTWEB
Dear Mr Christie,
I have written to you regarding your review above by email, but I have yet to receive a response from you. The number you have given me is unobtainable so unfortunately I have no other means of contacting you. If you could perhaps be good enough to check your spam emails to see if my response to you is there. Regards Kerry
Dear Mr Christie,
Thank you for your review. Firstly Mr Christie, I am not your "dear". If you would like me to resolve an issue for you then please address me on
a professional level.
For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
Was told by HMRC my refund was sent 8…
Was told by HMRC my refund was sent 8 weeks ago and received nothing at all. Very poor service and going from the reviews I’m not alone. If your company is this bad why not try to do better? Have emailed twice they have had my money for weeks so have zero reason to keep holding onto it. Will be raising this with HMRC as this appears to be a fraudulent company. It’s my tax not theirs I didn’t agree for the payment to be made direct to tax tree and the admin fee is plain ridiculous for lower refunds! Feel like I’ve been conned.
September 26, 2022
Unprompted review
Reply from TTWEB
Dear Pauline,
Thank you for your review. For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
I have never signed up for anything…
I have never signed up for anything with your company and I get a letter from HRMC saying they have sent a tax rebate to you .
This is fraud as I want to know how you got my personal details
November 22, 2022
Unprompted review
Reply from TTWEB
Dear Gerry,
Thank you for your review. For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
Who are tax tree!!
I received a letter from HMRC this morning stating I am due a refund and the cheque would be sent to tax tree. I have never heard of tax tree so why hasn't the cheque being sent to me personally? I tried to contact tax tree this morning but having issues.
November 22, 2022
Unprompted review
Reply from TTWEB
Dear Sandra,
Thank you for your review. For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
Where's my cheque please
Had a letter a month ago from hmrc saying I'm owed a £620 refund which they sent to tax tree . I then received an email from tax tree asking to confirm my name so they can issue the cheque. Since then I've heard nothing and no ones answering my emails on when I can expect the cheque. Even with their fees taken off its money I could do with now, but reading these reviews I'm not holding out much hope. Shocking they can get away with this.
Update review 23/11 . Have had an email stating that my cheque was received by tax tree on 11/11 and being processed and will aim to be sent to me within 4 weeks of that date. I look forward to hopefully receiving it soon
Further update 30/11 , have had email from kerry who has asked me to send info from hmrc to speed up the process of the cheque, which I have done and will hopefully receive it soon
November 17, 2022
Unprompted review
Reply from TTWEB
Dear Ms,
Thank you for your review. For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
Refund from HMRC not passed on by Tax Tree.
I was advised by HMRC some time ago that I was due a tax refund, and they had sent the payment to Tax Tree. I have not heard anything from Tax Tree. This appears to be common with people dealing with Tax Tree. How can I get them to refund me?
Frances McKellar
October 1, 2022
Unprompted review
Reply from TTWEB
Dear Frances, I have asked that your cheque be issued without the breakdown so it should be with you soon. Regards. Kerry
Dear Frances,
Thank you for your review. For “Clarity of Purpose”, I would like to explain the purpose for which you engaged Tax Tree’s services. Many people are unaware that they are due a tax refund, and most of these refunds are historic and do not get refunded automatically. If the deadline of 4 years has passed, you can no longer claim these refunds, without a great deal of work. We offer a service which can and does, uncover refunds for thousands of customers over the last 4 years. These are predominantly on PPI Tax Refunds, but there are many others including tax which has wrongly been deducted from you, but NOT yet refunded.
Our Terms of Engagement are available for all our customers to view prior to signing for us to act on your behalf – whether that is by e-signature (electronically), or a hard copy. Some customers claim that they have never signed these documents and that the claim is fraudulent. And in each case then recall signing up when provided with the signed documents, and an electronic log of how and where signatures have been obtained.
Tax Tree work very hard to get these OUSTANDING refunds back for our customers, but unfortunately we have no control over the postal system or HMRC which can cause delays. We have thousands of delighted customers who don’t write on Trust Pilot who were glad of the service we offer and the additional money they now have.
We also offer a no win, no fee service, which subsequently means we do a lot of work for a lot of customers without any financial benefit to the company.
If your refund is successful, HMRC will write to you and advise they are sending the cheque to Tax Tree within 14 days. This can actually take up to 5/6 weeks. If you have received a letter it will speed the process of your refund up if you email it to info@taxtree.co.uk, with your post code.
For “Clarity of Purpose” this is the service we offer. I would therefore ask you to reassess your review, and if I haven’t answered your query in the text above, then please email info@taxtree.co.uk
Thank you and Kind Regards – Tax Tree Team
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