TTWEB Reviews 329

I received a telephone call on 27 September from the company named ClaimEazy stating that Tax Tree is working on their behalf. I received a letter from the HMRC dated 15 November that a certain amount is owed to me and a cheque will be sent to Tax Tree within 14 days from the 15 November. I sent an email to Tax Tree on the 7 December and at the 19 December, no reply to my email or cheque. They did say they would reply to my email within 1 working day. It seems that I'm not the only one having problem with Tax Tree. Maybe by the end of the year I'll received the amount due to me.

Total shambles been waiting since mid October sent numerous emails only to be told not heard from HMRC , they received cheque etc end November and was told was with there financial department and to contact week of 23rd if not received anything so emailed today to receive a response they are now finished for Christmas till 3rd January and still haven't received anything

I received a letter from HMRC on the 9th October to say that a cheque would be sent to Tax Tree. Now 17th December. I left my details on their contact us page. No reply received. This must surely be a scam, so unfair to people who are experiencing financial difficulties and given false hope

Looks like everyone has the same problem got letter I November said it would be posted to tax tree with in 14 days . I was hoping to get the money before Christmas but looks like it's not going to happen.They make it sound so quick and simple when u apply I will not use them again.

Thankyou taxtree for responding and explaining situation ..much appreciated

I had a letter from HMRC on the 9th November saying I was due a refund and a cheque would be sent to Tax Tree within 14 days. I emailed Tax Tree on 7th December, almost a month later and have received no reply!!

Received HRMC august 22 letter to advise of refund send numerous emails unable to speak to anyone on telephone and still no response

Keith Scott
Ref300199

Well I did have to wait quite I bit and few emails later I got a phone call from Kerry now this lady made my day she asked for some copies I sent them and was told we will sort this asap but she also told me how busy they were they were snowed under with letters from HMRC .and it's not as easy as you think with all the checks they have to do what we don't know about .
So just be patient they are working 24/7 to get your claims out . They are a very helpful company and will explain all you need to know
And with all the hassle they get must be dis heartening but believe me they are very professional and helpful I'm pleased I went to them
Once again well done Kerry and team

Looks like i,m not alone in still waiting for this duff company to do what they have been asked. Told would receive tax refund on 13 november not reveived yet. I then tried to email tax tree and online contact form does not work! What sort of crap company are you using HMRC. Im a single parent and really struggling was hoping to get this for xmas

The same happened to me. I cant get through to this company and HM revenue says there is nothing they can do as it looks like I made tax tree my agent, WHICH I DID NOT and can not cancel it unless I get a signature from tax tree.
12/12 I finally received a response. They explained that it was with regard to a PPI refund I signed up for. They have now informed HMRC that I no longer want them representing me as my agent. It would have been nice if they had kept me informed of the process to prevent undue stress.

I’m really worried that this is a scam!! I have had a tax calculation saying cheque will be sent to tax tree however I cannot get thru to anyone on any of the options on the phone lines and no answers from emails..
Anyone managed to get thru or have any information on this company

Letter from HMRC stating refund sent to Tax Tree, email to Tax Tree sent and full copy of HMRC letter, still no reply, don’t bother trying to call them no one answers

UPDATE!!!
Still nothing
27th January and still nothing!!!

After receiving the letter from HMRC I was a little surprised to see tax tree had been sent my money, until I remembered going through an online advert on Facebook. Whilst it has taken time to get things resolved (partly HMRC not sending the cheque within the two weeks as the letter states, partly through my own ignorance at having to send my P800) after emailing with Lesley, she was able to chase things up, reassure me, and after asking me to send my P800, my cheque has been processed and has been released today. Whilst the phone line being busy/down wasn't great, Lesley resolved my issues within 30mins of contact with her. Yes there's at least a £50 fee, but you can't expect so many people to do so much investigation of your taxes for free. I'm happy with the cheque I will be getting in the post this week although it would probably help with reviews if you could pay the money electronically rather than via a cheque, it would cut out an extra few days wait.

I received a letter from tax office saying the money had been sent to tax tree back in October, sent off the information they asked for and had no message back to either of my emails. Now the telephone number doesn’t exist anymore, feel like I’ve been scammed

had letter in October off h.rc saying they have sent tax tree my money I was owed. never heard anything so sent them numerous emails. phoned and listened to an automatic message asking me to send copy of letter which I did and still not heard anything and its December now.

Had a letter from HMRC to say I was owed money. Nothing came, phoned HMRC who said the money had been sent to Tax Tree on the 24th October?
Who are Tax Tree and where is my money? Confused

Same with me, I received a digital letter from HMRC saying they had sent a payment to Tax Tree, I have contacted Tax Tree numerous times and have had no contact back, Tax Tree must have my contact details as I did a claim online and entered my details then, not happy. Just an update, I contacted Kerry at tax tree as many others have done, so far no reply, so it's very poor customer service.

Have since been contacted by Kerry and this is a legit company awaiting my cheques.

Received a letter from HMRC on the 22nd October 2022 stating my refund had been sent to Tax Tree I have heard nothing it's now dec 3rd are they just holding on to peoples refund to make interest on the money will be contacting HMRC to put in a complaint
Phoned tax tree and it states send letter via email but this isnt stated in the letter from Hmrc have already sent the email now waiting for a reply !

I received a letter from HMRC regarding my tax refund this was 19th October
Have tried to contact Tax Tree by telephone over the past week each time I was told to email
The email address is not found
I'm very confused about this company are they for real
So how do you get updates on refunds
Have no confidence that I will get my refund