Taylor Lucas Partnership Reviews 

748
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(748)

302 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant and straightforward experience.

I was nominated for the free will writing service and had an appointment with Amanda Huburn- Steele,as a technophobe I was comfortably re assured by your other members of staff namely Paige and Emily prior to the meeting how easy it was which obviously helped.The meeting itself was straightforward ,Amanda was very attentive and explained things in terms I could understand,she also took time to listen and allay any fears/problems I had,there was no pressure from her to add any additional services that I may require,and was very clear how useful they could be,very happy with the service received today and will suggest to anyone thinking about their will.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Making a complex process simple

Amanda was very approachable and knowledgeable helping us with our wills. She explained everything clearly, was happy to answer all our questions and made the process really simple. She followed up promptly with answers to any questions that she couldn’t answer during the call itself. Would definitely recommend. Thank you for your help and for making a complex matter very straightforward.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Appointment to set up Will

Just had an online appointment for my Will with Lottie Heesom. What a pleasant experience she went through everything at a nice slow pace, was able to ask questions throughout and happy to clarify information a number of times.
Fortunately was not as complicated as I had thought. Now have peace of mind.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Will updates

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood each clause. I would highly recommend Taylor Lucs and Charlotte in particular. Excellent service, thank you.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Clear and useful

The consultant was well prepared (based on our pre-questionnaire) and took us very smoothly through the will-writing task. All questions were clearly answered, and we had time to think about the decisions we made. Though additional products were offered, there was no hard sell.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great explanations for everything

Great explanations for everything - on such a touchy thing to be planning no one wants to think of death. Everything was explained fully and we got some add on that we got a great discount on/ no pressure to get but explaining why you would need them.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Very straightforward process. Natasha made it easy from start to finish. Friendly and professional, Will written and lasting power of attorney completed too. I'd recommend this firm, and Natasha Maddox, to anyone. Thank you.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Will written with ease

I used Taylor Lucas Partnership to write a new Will. Jonathan Taylor was helpful, friendly yet professional and provided good advice and answered all my questions with ease. Very impressed with their service which was conducted remotely via Teams, and so easy to get a convenient appointment date and time.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lottie Heesom was excellent

Lottie Heesom was excellent. Very friendly and professional. Lottie explained everything thoroughly, helping us to make our will. As we went along she kept making sure that we understood everything and if we had any questions. We felt confident in Lottie and we would recommend her.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

The will was for my in-laws

The will was for my in-laws, the staff at Taylor Lucas showed my parents the sane respect and patience they did with me. The service is easy, excellent and extremely informative really appreciate you all

June 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look