Taylor Lucas Partnership Reviews 

748
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

748 reviews

5-star
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No recent history of asking for reviews

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5.0

All reviews

(748)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

From start to finish we have been given so much information and advice, any questions were answered promptly and efficiently. Such a fantastic service, all over the phone so you don’t have to worry about getting anywhere. Very friendly and Jonathan put us at ease making our decisions.
Thank you

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

This service was offered through my…

This service was offered through my employer. Charlotte Rawlinson took us through the will and explained everything very clearly. Very pleased with the service we received

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We had an excellent experience with Taylor-Lucas from start to finish. Lottie was incredibly helpful, knowledgeable and efficient, making what could have been a complicated process feel clear and straightforward. She took the time to explain everything in a way that was easy to understand and made sure we felt confident in every decision. Highly professional service and genuinely reassuring throughout — we’d happily recommend them to anyone looking to get their wills sorted.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Natasha was very knowledgeable and…

Natasha was very knowledgeable and completely put us at ease. She was able to answer any questions that we had and helped us to make informed decisions regarding our will. The whole process from start to finish was dealt with personally and professionally, and she kept us up to date throughout the process. I would wholeheartedly recommend her to anyone who is thinking of making a will.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I used the free will writing service…

I used the free will writing service through my employer. Jonathan Taylor was our adviser and he was very professional, knowledgeable and friendly throughout. He explained everything very clearly and led us through the process well. He explained the various options available to us, what the costs would be and never pressurised us into taking the extra paid services. I would recommend the Will writing service.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Used the will writing service through…

Used the will writing service through my employer. Amanda was wonderful, really knowledgeable, friendly and empathetic, she made sure we had all the information to make informed choices. Would absolutely recommend to anyone, the process is really easy and efficient. Don't put it off!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I used the free will writing service…

I used the free will writing service through my employer. Natasha was very professional and yet still friendly and empathetic. She explained everything very clearly and I was pleased with the speedy outcome - just what I wanted. There were a couple of additional services added on, but there was no pressure to take them up - it just made good sense!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great and quick service!

I booked an appointment through a scheme with work. Everything was very quick and efficient. The zoom phone call only lasted 45 minutes, and every aspect was explained in detail. Jonathan was brilliant and incredibly patient. Would 100% recommend to anyone who, like us, has put this off for a long time!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

A remarkably quick and easy way to write a will. Jonathan was great - professional, reassuring and with no pressure to purchase other products. Thank you!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Will writing service

I was offered a free will writing service through my employer. Natasha Maddox was my advisor, she explained all of the steps with a great deal of knowledge and made the whole process very simple and easy to complete. I would recommend the Taylor Lucas Partnership.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Natasha was brilliant. She made use and the process of will writing very comfortable and easy to understand. Will definitely be recommending to family and friends.
Thankyou

June 1, 2026
Unprompted review

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