Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(745)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, efficient staff. Amazing service, fuss free

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

I was referred to Taylor Lucas through…

I was referred to Taylor Lucas through my work.
The appointments and service that I have received, has been very detailed. Jasmine was very helpful in getting my new Will all setup for me and answered all questions thoroughly.
Thank you.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

The whole process of making a…

The whole process of making a Will/setting up LPAs felt a bit daunting. Not so! From start to finish everyone I've has contact with at T-L has been professional, knowledgable, efficient and, most importantly, human. Would happily recommend.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Taylor Lucas partnership was…

Taylor Lucas partnership was recommended to me for my will writing service at first I was unsure of the company.
When I spoke with Amanda who was amazing is the least I can say.
Amanda was honest and open about the whole process and explained in very clear language for me to understand.

Thank you Amanda.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Explained in clear language the whole process of completing a Will and completed the document for me. No pressure to purchase additional services although they were explained in plain English

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent clarity and explanation

My daughter referred me to Taylor Lucas after being very pleased with them. I also am very pleased, Lottie was very friendly and went through the processes of making wills and LPAs with superb clarity, potential pitfalls regarding certain decisions were highlighted. At no point did I feel I was being rushed, there was plenty of time to discuss various aspects and queries. Really excellent meetings, reassuring for someone not confident in these topics.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service with great support…

Excellent service with great support from Charlotte! Made me feel secure knowing the right things are now in place to cover all eventualities. Charlotte supported with extra products that I didn’t know were a “thing” so a great supportive service for someone like me, who originally didn’t have a clue! Thank you!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and compassion

My wife and I worked with the Taylor Lucas Partnership following a referral from a University Alumni email.
I was initially sceptical however the whole team and service were excellent. Paige and Amanda especially were really supportive and made the whole process simple and painless.
I did not realise how important and complex wills etc can be but the team explained it thoroughly. We now know we have peace of mind and are comprehensively protected should the worst happen.
Highly recommended.
Thank you

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault the team at Taylor Lucas

Cannot fault the team at Taylor Lucas. They were very flexible with offering a time of appointment that worked for us around our family needs, and everyone that we spoke to was friendly and helpful at all times.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Guidance and Support for Our First Will

My wife and I recently worked with Taylor Lucas to create our first Will, and the experience was outstanding. Erin guided us through the entire process with professionalism and care, making what could have felt overwhelming very straightforward. She was incredibly patient with all of our questions, explained everything clearly, and ensured we felt confident at every step.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This service was offered free form my employers, the service I have received was second to none. Jasmine went through everything in a clear friendly way, making sure I understood everything and was happy to answer any questions. The meetings were weekly and very prompt. I have recommended Taylor Lucas Partnership to two of my family members.

November 27, 2025
Unprompted review

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