Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(745)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Tonight I spoke with Charlotte who was very thorough and explained everything in great detail. I would 100% recommend

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just completed my will and my…

I’ve just completed my will and my advisor Lottie was amazing, she was very knowledgeable, kind and compassionate in such a tricky subject. Lottie took the time to explain everything and was happy to answer any questions or concerns we had. I would highly recommend her to guide you through this process.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Informative

Flexible with appointments. Reminders sent for the appointment. Information sent prior to appointment. Amanda was very helpful, explained everything throughly and very easy to talk to. We would definitely recommend Taylor Lucas.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Will, LPA & Trust

A very good, professional and prompt service to date. Thomas was very personable and knowledgeable and explained everything a level of understanding for us. We wouldn't hesitate too recommend Thomas.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy service to use

Easy service to use
The process was made very easy with Erin Robinson being incredibly patient, professional and helpful, answering every question I had and walking me through the process

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

We have been very impressed with the…

We have been very impressed with the process for arranging our Will with Taylor Lucas Partnership.

Amanda, our advisor was very professional, extremely knowledgeable, and put us both completely at ease. It was a seamless process from start to finish.

We would highly recommend Taylor Lucas Partnership, and especially Amanda.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient, professional, quality service

What a wonderful and easy service to use. From my initial phone call to my video teams call with Jasmine. The entire process has been so easy. Everything was very efficient and explained easily whilst on call. With amendments made through screen sharing. Jasmine was wonderful at putting me at ease. Thank you.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Free, friendly and professional

I had a free will through work and so I wasn’t sure what to expect but I was pleasantly surprised by the comprehensive, knowledgeable and friendly advice, prompt service and very friendly Erin. I also took the opportunity to take out LPA’s having recently lost my mother to dementia and knowing how vital these are. Again Erin made the experience pleasant and fun but also professional. I will be referring my friends.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

will writing service

I used the will writing service as it's an employee benefit where I work. I'm really pleased with the service, which was quick and efficient. Thomas Gilman talked us through our options and explained everything really clearly and we didn't feel like we were being pressured into anything. Would highly recommend.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amanda was really helpful

Amanda was really helpful. She talked us through the will writing process and made us aware of so many things we had not considered before. Like many people writing a will has been on our ‘to do’ list for a long time and it was much easier than we had envisaged! Thank you

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Lottie was excellent throughout the whole will writing process. She answered all my questions and explained everything clearly. The team are so friendly and professional. Highly recommend using Taylor Lucas.

December 18, 2025
Unprompted review

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