Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(745)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used the free will writing service and…

Used the free will writing service and then added a couple of extras. Really good service, moving appointments around to suit our needs. Couldn't ask for more. Jasmine and Emily were both really friendly and professional. Thanks again!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Will writing with ease

What I thought was going to be a daunting an emotional task was made so easy. Jasmine's warm and friendly personality made us feel at ease. Explaining everything in her down to earth style made it all easy to understand and make sense of.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Used the free will service through my…

Used the free will service through my employer. Lottie Heesom was our advisor, and she made the experience easy and pleasant. She explained the process, took us through it efficiently and was polite and friendly. Couple of other offers tagged on, which were optional, but made good sense to talk about in conjunction with the will. Thanks Lottie!🙂

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding and stress free!

Thomas was an absolute pleasure to deal with and made the process so straight forward and stress free. Thomas was very knowledgeable and helpful on things we had not thought of. We are very happy to deal with and recommend Thomas Gilliam and the team at Taylor Lucas to family and friends. Thank you

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was extremely helpful!

Amanda was extremely helpful and a pleasure to deal with regarding our Wills. She explained everything clearly and in detail, answered all of our questions, and was very thorough throughout the process. We would highly recommend her!!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Will(ing) participant.

Very easy and of course professional as one would expect. All done with pre meeting questionnaire and then using Microsoft Teams meetings. Everything explained in layman’s language. Highly recommended.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I used the service through a benefit at…

I used the service through a benefit at my work. I can highly recommend the the will writing service. In particular I would like to thank Erin who made the process very smooth and made me feel at ease. Fantastic customer service!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional but friendly

Very professional but friendly. We dealt with Jonathan Lucas who couldn't have been more helpful. Very satisfied and we have taken out the long term will storage and management option accordingly.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Just completed our Wills

Just completed our Will with our advisor Thomas Gilman, advice was really good and put in layman's terms so we understood,very smooth and easy process and a really nice guy.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

We used Taylor Lucas for our wills and…

We used Taylor Lucas for our wills and lasting power of attorney, they were recommended by the company i work for in our benefit book, from start to finish they were so good, we filled out a form and Thomas called us over face time and it was all done in two sessions, Thomas was so helpful and answered any questions we had, it was made so simple to do and i would recommend them to anyone, thank you Thomas for making it all so simple for us

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

A very friendly, professional & knowledgeable team

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensitive nature, but Erin was warm, open, friendly and knowledgeable to ensure that I was completely satisfied with every step. Thank you so much Erin.

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

Extremely efficient service by Taylor Lucas.

I have utilised Taylor Lucas as a benefit from my employers and they have been amazing, first we completed a fact find over the phone followed by an hour via teams. The will writer explained everything in great detail helping me to make the best choices for me. I would highly recommend this firm and look forward to receiving my copy of the will whilst knowing they will securely store it for me. Everyone’s a winner, except me of course as I’ll be gone. 😊

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Will writing service

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explained would each section was and how it would work. She explained the various options available to us and always said these additional services are optional at a cost which was fully explained. I didn't feel like we were being pressured to take the paid services and overall would likely recommend the Will writing service.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable & Trustworthy Guidance

I was supported by Charlotte Rawlinson to complete my first will and LPA. She was highly knowledgeable, answered my many questions thoroughly and demonstrated sound guidance that quickly built trust. I opted in for the LPA although it wasn't originally my intention (I hadn't even considered doing one before) but never felt pressured to take on additional services.

Strongly recommend Charlotte and Taylor Lucas Partnership.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Not normally one to write reviews but........

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will.

The process was clear and handled with great care throughout. These decisions can sometimes feel a bit daunting but Charlotte (Rawlinson) was reassuring and patient.

I would highly recommend your services and happily come back to you in the future.

Thanks Again - Kelly Cooper

January 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look