Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who make the process clear and easy to understand. Many people highlight the excellent service and seamless user experience, making what could be daunting tasks straightforward and stress-free. Reviewers appreciate the detailed explanations provided, ensuring they fully understand each step without feeling rushed or pressured into additional services. The personalized care and supportive approach from advisors help customers feel at ease, even with sensitive subjects, leading to high recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and thorough... See more

Product

Reviewers mention positive feedback about the product, consistently highlighting a lack of pressure to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We updated our will with the support of Charlotte Rawlinson. Charlotte approach very professional and very calm and kept reviewing the document to make sure that it met our needs and we understood eac... See more

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

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No recent history of asking for reviews

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5.0

All reviews

(745)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and complete options offered.

Had an appointment Charlotte Rawlinson. I have to say excellent start to finish in both sessions. Explored all options with no pressure selling and very easy to have conversation on what for some can be a difficult subject. Whole process was explained before during and after meeting as well as next steps. Ultra professional and will be recommending to friends and family.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

My husband and I had a very positive experience with Taylor Lucas Partnership when arranging our will. Jasmine was professional, patient, and extremely clear in explaining everything. She set out each part of the will in simple, easy to understand terms, making what could have been a daunting process feel straightforward and reassuring. We felt fully informed and confident in our decisions throughout. Highly recommended.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Will Writing

Very impressed with the efficient and professional service I was given for the whole process of writing my will by Amanda. She made the whole process seem effortless, explaining every step in a clear and dignified manner. I would highly recommend this company.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Will & LPA from Taylor Lucas

My wife & I finally got around to setting up a lasting will and power of attorney. We chose The Taylor Lucas Partnership through recommendation in my work place. We couldn't have been happier with their service and thoroughness. While we didn't have particularly complicated requirements, Lottie Heesom, The Taylor Lucas Partnerships representative, couldn't have been more informative, friendly and professional throughout.
The required appointments/meetings were all done on Teams at a time to suit and didn't detract from the feeling we were getting a top notch service.
The whole process was made easy and convenient and left us with exactly the peace of mind we were looking for.
Thanks Lottie and all at Taylor Lucas

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Wills and PPT set up quickly

Where I work had linked up with Taylor Lucas offering free standard Wills for staff, I took up offer and found company to be excellent. My wife and I were able to set up Wills very quickly, via two zoom calls with Lottie, who talked us through process very efficiently.
We had been emailed a brochure of company services, so we were able to discussed options to safeguard our home from possible future Care Home fees, Lottie discussed a service called Protective Property Trust (PPT) which was exactly what we had been looking for, Lottie was able to set up the service and payment was paid for the PPT, fee was small compared to whole house being sold to pay care home fees.
We found the whole process to be easily understood, as Lottie has fantastic Customer Service skills, she is a credit to the company, Taylor Lucas Partnership.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Taylor Lucas, Will setup…

Taylor Lucas made the whole Will setup painless and easy to go through and setup. Brilliant communication through all the steps, would recommend it,
if you get the chance.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I used the will writing service as it's…

I used the will writing service as it's an employee benefit where I work. I'm really pleased with the service, which was quick and efficient. Jasmine Sharpe talked me through my options and explained everything really clearly. Would highly recommend.
Kath

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for excellent service.

From start to finish we experienced 5 star customer service and support from our advisor Jonathan. A lot of the information he provided was new to us and he helpfully explained the process with patience and clarity. I would not hesitate to recommend Jonathan and the team. Thank you.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, efficient staff

We came to Taylor Lucas through my employer for a free Will writing service. Lottie was great. From the first phone call to the final product, she was friendly, helpful and polite. Everything was explained clearly and our options were set out for us. There was no upsell and our wishes were listened to every step of the way. A very pleasant experience and I would definitely consider Taylor Lucas for any future needs.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had the pleasure of working with Lottie at The Taylor Lucas Partnership to create my Will, and I couldn’t be more satisfied with the experience. She took the time to explain every detail clearly and made sure all my questions were answered thoroughly. I truly appreciated her guidance and expertise in helping me put my affairs in order. I highly recommend The Taylor Lucas Partnership to anyone seeking expert and compassionate Will-writing services.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Will-writing service and LPA documents - brilliant service

Will-writing service and LPA documents referral through my company. Excellent service. Extremely efficient process. Clear instructions to me on what to do. Friendly and helpful assistance. Highly professional. I especially liked that possible legal snags were identified and options presented. This is the value of having the pros do it. 5* appreciation for Amanda.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Lottie was extremely helpful and knowledgeable.
Made the whole process easy. Thank you for helping with such important documents.

February 13, 2026
Unprompted review

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