Taylor Chartered Surveyors Reviews 858

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The service is frequently described as efficient and prompt, with many reviewers highlighting the quick turnaround times for appointments and reports. People also appreciate the excellent value for money and the clear, professional communication throughout. However, some customers reported issues with service delivery and a lack of response from the company, leading to dissatisfaction.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being incredibly... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick turnaround for reports, with... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be reasonable and affordable. Many... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you need a valuation for Help to Buy, this is THE company to go to. They do hundreds a week and therefore know what they're doing. They are also very reasonably priced and Elliott, who does the sur... See more

Rated 5 out of 5 stars

We've recently used Taylor Chartered Surveyors and would 100% recommend them. This company is based in London but they cover a very wide area, I am in Buckinghamshire. From the initial phone call... See more

Rated 5 out of 5 stars

I recently had a valuation done with Taylor Chartered Surveyors for my shared ownership flat resale. It was easy to arrange the valuation visit for a convenient time, and Sasha was very helpful and lo... See more

Rated 5 out of 5 stars

Fantastic experience with both Sasha and Eliot! They were super helpful and resourceful. I’d definitely recommend them whoever is looking for RICS valuation, especially for Help to Buy repayment. Also... See more


Company details

  1. Chartered Surveyor
  2. Surveyor

Information provided by various external sources

At Taylor Chartered Surveyors, we provide independent surveying, valuation and property management services in London, the Home Counties & The South East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

858 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service and communication

Incredibly helpful and polite staff, made everything very simple and were more than happy to help when my valuation needed an extension. Price was more than reasonable for the level of service.

Highly recommended, definitely my go to for the future!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks!

Quick to respond, good price and fast report turnaround. Recommended!

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Surveyor did not turn up to the appointment did not carry out a survey (physical). Apparently valued the property based on other surveys carried out on the building, not my apartment and did not take into account the ongoing section 20, structural damages and estimated required work and disputes with the freeholder. Issued a valuation for help to buy anyway.
I contacted Taylor chartered surveyors on several occasion only to receive nonsense excuses of a re-schedule and a survey to actually be done. Loads of excuses and now no reply at all. Awful service. Have given them plenty of time and have been very patient. Now I have drawn a line. Avoid. Abysmal service and correspondence. Awful service.... can't event call it that. They didn't actually do anything.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Help to Buy valuation

We used Taylor Chartered Surveyors for our Help to Buy valuation and were thoroughly impressed. The team was professional, prompt, and very reasonably priced. The entire process was seamless, and we would definitely recommend their services.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Absolutely delighted with the service I received from Taylor Chartered Surveyors. The valuation was carried out quickly and professionally, with a thorough report delivered in no time at all. From the initial booking to receiving the final valuation, the whole process was seamless and stress-free. Highly recommended.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The communication by Sasha was excellent from the moment I received a reply to my enquiry. Elliot was kind and explained the process. He was efficient and we had the report promptly. I wouldn't hesitate to recommend them for a Help to Buy valuation. Thank you!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless

From the start of my enquiry until the end of the process with Taylor Chartered Surveyors, it was absolutely seamless. Great communication, fast service, and very quick at receiving my report. I have already recommended them to my neighbours who are about to go through the same process

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

HTB Survey

recently used Taylor Surveyors for a Help to Buy valuation on my flat and couldn't be happier with the service. From the initial outreach right through to completion, the process was excellent and incredibly swift. I dealt with Sasha, who was professional, helpful, and kept me informed every step of the way. If you need a reliable surveyor who gets the job done quickly, I highly recommend them

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Taylor’s were very helpful

Taylor’s were very helpful. I’m glad I found them to value my flat. They do lots of Help to Buy properties so they understand the process. They were very helpful and I highly recommend them.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service *5 Star*

Excellent service. Easy booking, on-time surveyor, and a fast valuation report. Best price I found and everyone was friendly and helpful throughout. Highly recommend for Help to Buy valuations.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

We worked with Elliot at TCS twice

We worked with Elliot at TCS twice. He came to value our property. He was very professional, knowledgeable, open, fair and good to work with. I would highly recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Help To Buy Valuation

I used this company for a Help To Buy Valuation, and they were brilliant. I was able to book in for the next week. The gentleman that attended was very polite and professional. I received the report the next day and the communication was excellent, would highly recommend using them!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently used Taylor Chartered Surveyors to secure a valuation for my shared ownership property and received excellent service. The team were very professional and helpful in all communications and I received the valuation report less than 24 hours after the Surveyor visited.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

5/5 rating

5/5 rating. Booked in, came on time, received the valuation on the Monday following the valuation on the Friday. Best value compare to competitors. Everyone I have spoken with online/via emails and the evaluator on the day have all been incredible nice and helpful. Would highly recommend using this firm for a house valuation.

January 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look