Still using the Darjeeling first flush tea and after ten-plus years, it’s just as lovely as the day I sampled it at Borough Market. It’s such a beautiful, smooth flavour, I wouldn’t try anything els... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his o... See more
Company replied
I contacted the company about a potential mix up with my order. I had bought tea from them previously so when my recent purchase looked different from the older purchase, I was worried something was w... See more
Company replied
I ordered four different teas which arrived nicely wrapped and within a few days at my place. The quality of the teas is excellent and well preserved in lovely resealable sachets including a descripti... See more
Company replied
Company details
Contact info
8 Southwark Street, 42 Three Crown Square , London ,Borough Market, SE1 1TL , London , United Kingdom
- 07910809740
- mail@tea2you.co.uk
- tea2you.co.uk
4.9
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They offered a personalised service and…
They offered a personalised service and even provided a free sample.
May 3, 2025
Reply from Tea2you
Hello Ken,
Thank you for leaving us a review!
Customer service is at the heart of Tea2You and we always aim to provide the best experience for each individual customer. Have a great day!
Best wishes,
Ratan
High quality tea
High quality tea, prompt delivery and the package came with a personalised note and gift
May 12, 2025
Reply from Tea2you
Hello Sarah,
Thank you for your kind words!
We always aim for a quick delivery for our orders. We also always include a small sample of tea- we know how overwhelming trying to choose a new tea can be so we want to make it easy for you!
Enjoy your tea,
Best wishes,
Ratan
Reply from Tea2you
Hello Aiman,
Thank you for taking the time to leave us a review- it means a lot to us!
Best wishes,
Ratan
Fruit Tea Heaven!
Fruit Tea Heaven!
Best Tea! Very Delicious and worth every penny. Got the vit C Tea, Watermelon mix, : Marvellous!!!
I wish there was an option to mix a tea by yourself ! Or to add or remove ingredients. But the recipes are kept in hig secret I believe :)
Very Tasty! Highly recommend!
April 28, 2025
Reply from Tea2you
Hello Magdelana,
Thank you for you lovely review, 'Fruit Tea Heaven' is very kind praise. All of our ingredients are choosen for the best possible flavour.
Please enjoy your marvellous teas!
Best wishes,
Ratan
Excellent experience with shopping
Excellent experience with shopping! Easy order process and tracking info provide with status of the entire shipping process.
April 13, 2025
Reply from Tea2you
Hello Larry,
I am glad you have a good experience. We want to make tea as accesible as possible. Have a great day!
Best wishes,
Ratan
Love the products
Love the products, ordering is easy.
They pack and dispatch quickly and I love the little handwritten nites and free sample of tea
April 13, 2025
Reply from Tea2you
Hello Dorothy,
Thank you for your kind words!
We believe in always delivering the best service so it is nice to hear it is appreciated.
Best wishes,
Ratan
Amazing 5
Their Cream Earl Grey is amazing and we got our teas in less than a week - impressive for international (US).
March 29, 2025
Reply from Tea2you
Hello Jacob,
We always aim for quick delivery, no matter where to. Please enjoy your amazing tea!
Best wishes,
Ratan
Brilliant options of teas
We visited the store in Feb and was introduced many great teas. Now we are hooked and ordered way more online. The shipment was seamless and arrived within 10 days from UK to Canada.
April 8, 2025
Reply from Tea2you
Hello Mable,
Thank you for being a loyal customer! We always aim for quick delivery, even international delivery- we don't want you to go without our teas for too long! Have a great day,
Best wishes,
Ratan
I visited this shop last year on…
I visited this shop last year on holiday and bought some of their teas to take home with me, but didn't realize how much I would come to love their Malt Tea and once I finished what I had bought I desperately needed more and was so happy that I could buy in large quantities! I appreciated the small touches like the hand written note and sample!
March 23, 2025
Reply from Tea2you
Dear Oshetart,
Thank you for being a loyal customer! We always include a sample in our delivery packages to give you a chance to try another one of our flavours- we have lots! Have a great day,
Best wishes,
Ratan
Teas are all really tasty 🥰
April 3, 2025
Reply from Tea2you
Dear Ines,
Thank you for your kind words- they mean a lot to us. Enjoy your tea!
Best wishes,
Ratan
Reply from Tea2you
Dear Adhiti,
Glad you love our tea!
We always aim for as prompt delivery as possible, no matter where we deliver to. Enjoy your tea!
Best wishes,
Ratan
Reply from Tea2you
Dear Geoff,
Thank you for taking the time to leave us a review, have a great day!
Best wishes,
Ratan
Wonderful products and excelkent…
Wonderful products and excelkent customer service for international customers!
March 14, 2025
Reply from Tea2you
Dear Roberta,
Thank you for your kind words! Customer service is at the heart of everything we do. Have a great day!
Best wishes,
Ratan
Great personal experience.
March 20, 2025
Reply from Tea2you
Dear Elise,
Thank you for taking the time to leave us a review, it means a lot to hear such lovely words. Have a great day!
Kind regards,
Ratan
I was amazed by how quickly my tea was…
I was amazed by how quickly my tea was delivered after I placed the order since I am in the United States. Absolutely love your tea!
March 25, 2025
Reply from Tea2you
Dear Lamya,
Glad you love your tea! We always aim for a prompt delivery, even internationally. Have a great day!
Kind regards,
Ratan
The best tea in the world
The best tea in the world! And everything comes packaged so well and always so exciting trying the new teas I order! And it came so fast!
March 22, 2025
Reply from Tea2you
Dear Daphne,
Thank you for review, we really appreciate your kind words. We always aim for a prompt delivery of our products. I'm glad you find trying new flavours as exciting as we do!
Kind regards,
Ratan
Reply from Tea2you
Dear Eugene,
Danke and Merci for leaving us a review! Have a great day.
Kind regards,
Ratan
Best Tea and Best Service
Tea is amazing. I received my package with handwritten note from the owner. It was so thoughtful.
Highly recommended
March 23, 2025
Reply from Tea2you
Dear Nicole,
Thank you for taking the time to leave us a review, it means a lot to us. Enjoy your tea!
Kind regards,
Ratan
Fast delivery, wonderful flavor
I first purchased from Tea2you while on a trip to London. The more I drank the tea when I returned home, the more I loved it. I had to order more! My order was shipped the day after I placed my order. It arrived promptly and is just as wonderful as my original purchase. They even provided me a sample of a different flavor to try. I will definitely order again in the future.
March 11, 2025
Reply from Tea2you
Dear Jennifer,
I am glad you love our tea! We have lots of different flavours we hope you will enjoy just as much. We always aim for a prompt delivery of our products. Have a lovely day!
Kind regards,
Ratan
It arrived promptly
It arrived promptly. The paper bags holding the tealeaves were a bit of a surprise as they seemed rather flimsy in comparison with the former plastic bag which was re-sealable, which was always helpful. Presumably the change is due to needing to use less plastic. But the tea itself is very good indeed.
March 19, 2025
Reply from Tea2you
Hi there!
We still use our resealabe bags (now recyclable) for a lot of our teas, but sometimes depending on the quantity or size of the leaves the paper bag fits better. We never want to crush your precious tea when we're packing. Glad to hear you are loving your tea and thank you for your feedback!
Kind regards,
Ratan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.