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Team Cycles Reviews 822

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TrustScore 5 out of 5

4.8

Bicycle Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people highlighted the smooth ordering process, the quick dispatch of items, and the prompt arrival of their purchases, often sooner than expected. The quality of the products and the wide selection available also received positive feedback from consumers. However, some customers also noted issues with delivery, including delayed express deliveries, incorrect items being sent, or products arriving damaged. A few people reported receiving the wrong product entirely or experiencing problems with order fulfillment and communication regarding repairs or price changes.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, often highlighting good value, competitive pricing, and a... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and great... See more

Service

Users describe positive interactions with service. Many reviewers praise the prompt, efficient, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers highlight the easy and simple ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Recently opted for an ebike, which I bought online but the service was second to none when I went to collect it. Liam took all the time I needed to go through the features and nothing was too much... See more

Company replied

Rated 5 out of 5 stars

Order process from start to finish went smoothly, the Wahoo Kickr Core2 arrived quicker than expected, perfect packaging etc, no issues with setup etc. They were also the cheapest by at least £10 (... See more

Company replied

Rated 5 out of 5 stars

Great range of bikes and accessories. Easy website to navigate plus you get loyalty points that convert to money off your next purchase. Delivery was excellent, all delivered within days, securely an... See more

Company replied

Rated 5 out of 5 stars

Absolutely unbelievable service from start to finish, genuinely incredible. I ordered 2x bikes on a Sunday afternoon, one being a e-bike, both delivered pre built & ready for action Tuesday morning. T... See more

Company replied

Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bike Accessories Store
  4. Mechanic
  5. Outdoor Sports Store
  6. Sporting Goods Store

Written by the company

Team Cycles is a cycling retailer with stores in Gateshead and Kielder Forest, alongside a fully stocked online shop. We offer a wide selection of bikes, cycling clothing, accessories, and parts to cater to riders of all abilities, from casual cyclists to serious enthusiasts. Our workshop and servicing team provides expert maintenance and repairs, ensuring every bike performs at its best. From routine tune-ups to full overhauls, we use the latest tools and techniques to keep your ride smooth, safe, and reliable. Whether it’s a minor adjustment or a complete servicing, our skilled technicians deliver fast, professional service. For those looking to explore without committing to a purchase, our bike hire service is perfect. We offer a wide range of hire bikes for road, trail, and mountain cycling, tailored to suit different skill levels. To make travel stress-free, we also provide travel case hire, so you can safely transport your bike anywhere in the world! With a focus on quality, expertise, and convenience, Team Cycles is your one-stop destination for cycling gear, advice, and support, online or in-store.

Contact info

4.8

Excellent

TrustScore 5 out of 5

822 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great range of bikes and accessories

Great range of bikes and accessories. Easy website to navigate plus you get loyalty points that convert to money off your next purchase.
Delivery was excellent, all delivered within days, securely and easily tracked. Highly recommended.

April 8, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Good service from Team Cycles

Easy ordering process, quick delivery and item was exactly as expected. Good service from Team Cycles. Thank you.

April 9, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Friendly and excellent service.

Friendly, helpful, but more importantly, very knowledgeable. Shop has good and varied stock, with enough mechanics for quick turnaround with repairs.

April 8, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Very helpful sales assistance when…

Very helpful sales assistance when looking for e-bikes. Followed up by equally supportive help with getting the right accessories.

April 1, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, great communication and good price - I would definitely use them again.

April 7, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Very happy !

Very happy with the prompt service from Team Cycles . Reward points make a good bonus too ! Would recommend highly.

March 30, 2026
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Probably the best experience I have had…

Probably the best experience I have had on any website. From answering emails out of hours to all my enquiries and helping where they could to fast shipping couldn’t recommend them more.

April 13, 2026
Unprompted review
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Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Thank you.

I ordered it, you sent it. The price was good. Thank you.

April 5, 2026
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Reply from Team Cycles

Thank you for the excellent feedback!

Rated 1 out of 5 stars

Rubbish

Spent £2500 on a bike, they sent me one with broken parts then when I raised it up they told me to go take it to a shop to get it fixed. Absolutely rubbish, not buying anything from them again.

April 5, 2026
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Reply from Team Cycles

Hi,

We’re sorry to hear about your experience and understand how frustrating this must have been, especially with a purchase of this value.

After reviewing the case, including the video provided, the damage to the bike occurred when you where setting this up after delivery. Because of this, the issue falls outside of faults covered under the warranty. As this was caused due to human error when setting the bike up in final stages before riding.

That said, we still want to help where we can. Advising a visit to a local bike shop was intended as the quickest way to get you back on the road, and we’re happy to assist with sourcing replacement parts or offering guidance if needed.

If you’d like further support, please reach out to our team directly—we’ll do our best to help.

Kind regards,
Team cycles

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