Recently opted for an ebike, which I bought online but the service was second to none when I went to collect it. Liam took all the time I needed to go through the features and nothing was too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Order process from start to finish went smoothly, the Wahoo Kickr Core2 arrived quicker than expected, perfect packaging etc, no issues with setup etc. They were also the cheapest by at least £10 (... See more
Company replied
Great range of bikes and accessories. Easy website to navigate plus you get loyalty points that convert to money off your next purchase. Delivery was excellent, all delivered within days, securely an... See more
Company replied
Absolutely unbelievable service from start to finish, genuinely incredible. I ordered 2x bikes on a Sunday afternoon, one being a e-bike, both delivered pre built & ready for action Tuesday morning. T... See more
Company replied
Company details
- Bicycle Store
- Bicycle Rental Service
- Bike Accessories Store
- Mechanic
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
Team Cycles is a cycling retailer with stores in Gateshead and Kielder Forest, alongside a fully stocked online shop. We offer a wide selection of bikes, cycling clothing, accessories, and parts to cater to riders of all abilities, from casual cyclists to serious enthusiasts. Our workshop and servicing team provides expert maintenance and repairs, ensuring every bike performs at its best. From routine tune-ups to full overhauls, we use the latest tools and techniques to keep your ride smooth, safe, and reliable. Whether it’s a minor adjustment or a complete servicing, our skilled technicians deliver fast, professional service. For those looking to explore without committing to a purchase, our bike hire service is perfect. We offer a wide range of hire bikes for road, trail, and mountain cycling, tailored to suit different skill levels. To make travel stress-free, we also provide travel case hire, so you can safely transport your bike anywhere in the world! With a focus on quality, expertise, and convenience, Team Cycles is your one-stop destination for cycling gear, advice, and support, online or in-store.
Contact info
Studio 11b The Big Yellow Building,, NE11 0NF, Team Valley Trading Estate, United Kingdom
- 01913001590
- sales@teamcycles.org
- teamcycles.com
4.8
Excellent
821 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sold me an expensive helmet that…
They sold me an expensive helmet that they never dispatched I waited for days for it to arrive to be told it was lost in the post. They obviously did not have the helmet they were advertising as I did not receive a tracking number for it. We all know that when you post something like that you get a tracking number and it is passed on to the customer.
Absolutely terrible service and I have not even received a refund yet.
DONT WAIST YOUR TIME AND MONEY ON THOSE FAKE COMPANY.
April 2, 2026
Reply from Team Cycles
Thank you for your feedback.
Unfortunately, items can occasionally go missing with couriers. To avoid any further inconvenience, we processed a refund for you immediately so you wouldn’t have to wait any longer.
We sincerely apologise for any inconvenience this may have caused.
Thank you for your understanding.
Kind regards,
Team Cycles
Great range of products in stock and wonderful service
Good value for money and range of products in stock.
A number of delivery options. Quick delivery and very good service.
April 2, 2026
Reply from Team Cycles
Thank you for the excellent feedback!
Reply from Team Cycles
Thank you for the excellent feedback!
Good trader
Easy to navigate website. Competitive pricing. Item delivered as advertised, in original packaging.
Would (and probably will) buy again from this trader.
March 23, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Great price and super fast postage
Great price and super fast postage. Highly recommend
March 25, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Reply from Team Cycles
Thank you for the great feedback!!
Excellent service
Excellent service, product and price!
I will certainly use ‘Team Cycles’ in the future!!
HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️
March 23, 2026
Reply from Team Cycles
Thank you for the great feedback!!
I'm not local but postal service all good
I'm not local, so this order was posted. All smooth, although why one item went Royal Mail and one via DPD puzzled me. Anyway, no issues.
March 30, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Reply from Team Cycles
Thank you for the great feedback!!
Reply from Team Cycles
Thank you for the great feedback!!
Coros Pace 4
Ordered a Coros Pace 4, lowest price and came next day for no additional cost. 5 stars.
March 30, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Amazing customer service.
Amazing customer service.
Had an issue with my delivery address & they sorted it straight away.
Birthday gift & it arrived in time.
March 29, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Fantastic Customer Service
Recently opted for an ebike, which I bought online but the service was second to none when I went to collect it.
Liam took all the time I needed to go through the features and nothing was too much trouble. I won't hesitate to make another purchase from them, my wife is now interested one so Team Cycles will be my preferred supplier.
March 29, 2026
Reply from Team Cycles
Thank you for the great feedback!!
New Inner Tubes
New Inner Tubes
Seemed to arrive before ordered! Easy on line order and pay fast and efficient delivery
March 22, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Quick delivery
Ordered a treck saddle it was delivered in less than 24 hours , been out on the bike once since I brought it all seems good only done 15 miles so far looking to do a lot more . Would highly recommend this company , quick delivery and excellent quality .
Mr c . south London
March 25, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Great service from Team Cycles 👌🏼😁
Ordered a set of lights which were stocked at the Kielder Sshop, but I wanted to collect at Gateshead. The lights were quickly despatched from Kielder to Gateshead and i picked them up the next working day, great service from Team Cycles.
March 27, 2026
Reply from Team Cycles
Thank you for the great feedback!!
Reply from Team Cycles
Thank you for the excellent feedback !
Reply from Team Cycles
Thank you for the excellent feedback !
Excellent service at great prices
March 25, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.