Recently opted for an ebike, which I bought online but the service was second to none when I went to collect it. Liam took all the time I needed to go through the features and nothing was too much... See more
Company replied
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Review summary
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Order process from start to finish went smoothly, the Wahoo Kickr Core2 arrived quicker than expected, perfect packaging etc, no issues with setup etc. They were also the cheapest by at least £10 (... See more
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Great range of bikes and accessories. Easy website to navigate plus you get loyalty points that convert to money off your next purchase. Delivery was excellent, all delivered within days, securely an... See more
Company replied
Absolutely unbelievable service from start to finish, genuinely incredible. I ordered 2x bikes on a Sunday afternoon, one being a e-bike, both delivered pre built & ready for action Tuesday morning. T... See more
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Company details
- Bicycle Store
- Bicycle Rental Service
- Bike Accessories Store
- Mechanic
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
Team Cycles is a cycling retailer with stores in Gateshead and Kielder Forest, alongside a fully stocked online shop. We offer a wide selection of bikes, cycling clothing, accessories, and parts to cater to riders of all abilities, from casual cyclists to serious enthusiasts. Our workshop and servicing team provides expert maintenance and repairs, ensuring every bike performs at its best. From routine tune-ups to full overhauls, we use the latest tools and techniques to keep your ride smooth, safe, and reliable. Whether it’s a minor adjustment or a complete servicing, our skilled technicians deliver fast, professional service. For those looking to explore without committing to a purchase, our bike hire service is perfect. We offer a wide range of hire bikes for road, trail, and mountain cycling, tailored to suit different skill levels. To make travel stress-free, we also provide travel case hire, so you can safely transport your bike anywhere in the world! With a focus on quality, expertise, and convenience, Team Cycles is your one-stop destination for cycling gear, advice, and support, online or in-store.
Contact info
Studio 11b The Big Yellow Building,, NE11 0NF, Team Valley Trading Estate, United Kingdom
- 01913001590
- sales@teamcycles.org
- teamcycles.com
4.8
Excellent
822 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price and prompt delivery
Great price and prompt delivery. Very happy with the service.
March 15, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
Reply from Team Cycles
Thank you for the excellent feedback !
Great price. Great communication. Fast delivery.
Best price for a Thule EPOS 2 I could find. Team Cycles also honored an extra first time buyer discount.
Fast free delivery.
Great communication on ordering and subsequent status updates.
I first found Team Cycles after following a link for this item from singletrackworld.com.
Will be likely to order more things from Team Cycles as needs arise.
March 8, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
Reply from Team Cycles
Thank you for the excellent feedback !
Great shop for everything bike related…
Great shop for everything bike related I work away for weeks at a time and this was a birthday present for my son, the guys in the shop built the bike properly and fitted all the extras I bought to go with it. 100% recommend this shop if your in the market for a new bike or accessories.
March 15, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
Reply from Team Cycles
Thank you for the excellent feedback !
Highly recommend
Found Team Cycles from Copilot search for best deal on Coros watch. Got a really good deal and additional discount code. Efficient service with watch delivered quickly. Highly recommend Team Cycles.
Will definitely shop there again.
March 13, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
Refusing to refund
Refusing to refund me for an item that is supposed to be delivered today by DPD. They said I should wait for the investigation. The consumer's act doesn't say I should wait for that. Summary is, I paid for an order. Didn't receive it. DPD is not able to update tracking.
March 20, 2026
Unprompted review
Reply from Team Cycles
Thank you for the feedback.
Sorry to see you had a issue with the courier.
We have followed this up via email
Just to confirm we never refused to refund.
We asked for a little time trying to work with the courier to resolve this for you.
Thank you
Reply from Team Cycles
Thank you for the excellent feedback !
Easy to order and arrived really quickly
March 12, 2026
Reply from Team Cycles
Thank you for the excellent feedback !
Reply from Team Cycles
Thank you for the great feedback !
Very good overal service with very fast…
Very good overal service with very fast delivery.
March 2, 2026
Reply from Team Cycles
Thank you for the great feedback !
A great Team effort.
Competitively priced and the service was excellent. I received my smart trainer within 48 hours of placing the order despite being at the other end of the country. Delivery was free which was a bonus! Clear updates were provided throughout the process.
March 9, 2026
Reply from Team Cycles
Thank you for the great feedback !
Inner bicycle tube review
Have used this product for years, during my competitive years with no problems
Product works very well
March 2, 2026
Reply from Team Cycles
Thank you for the great feedback !
Reply from Team Cycles
Thank you for the great feedback !
Reply from Team Cycles
Thank you for the great feedback !
everything is fine but communication…
everything is fine but communication could be better and faster
March 6, 2026
Reply from Team Cycles
Thank you for the feedback. If you could let us know further information regarding your point on commuciation we are always striving for better. Please if you could email this to sales@teamcycles.org
Great service and delivery of item.
February 22, 2026
Reply from Team Cycles
Thank you for the excellent feedback !!
Reply from Team Cycles
Thank you for the excellent feedback !!
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