The product is superb! It is exactly as described - lightweight, great size, extremely powerful, long battery life, useful tools, easy to empty and very stylish! Infinitely better in every way that th... See more
Company replied
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Review summary
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Recently bought nothing ear earbuds and they look amazing and have very clear vocals, strong bass, and a pretty solid noise cancellation for the price. Battery life is decent, and the case is compac... See more
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I was a little dubious, having not heard of this company or Hoover before. However the reviews and price won me over. A fantastic piece of kit. Cleans like a dream, and the light on hardwood flooring... See more
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Putting the pieces together - thought I'd be able to rely on the instructions book but print and diagrams not sufficient. So I tried YouTube but this was very fast and not designed for new owners rece... See more
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Company details
Written by the company
Discover premium brands at low prices at TechShack. Experience exclusive outlet and wholesale prices on smartphones to drones, cameras, and more, find the gadgets you need without breaking the bank. Shop now!
Contact info
Boundary House, Cricket Field Road, UB8 1QG, Uxbridge, United Kingdom
- 0330 133 2358
- support@tech-shack.co.uk
- tech-shack.co.uk
4.6
Excellent
189 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with headphones
Had a problem with headphones, sent a picture of fault and got a quick response followed by regular detailed updates.
Replacement underway.
Great service guys, keep it up.
February 23, 2026
Unprompted review
Reply from TechShack
Thanks for sharing this, John. It's great to hear that the issue was handled quickly and that the updates kept things clear along the way. 🙌
Excellent product
Excellent product, very strong and extremely good in picking up. Found it better than a Dyson and a lot cheaper. Excellent product.
February 7, 2026
Unprompted review
Reply from TechShack
Thanks for sharing this. It's great to hear it’s performing so well for you! Love that it’s holding its own (and more) against a Dyson too! 💙
Impressed, smart kit
Impressed, first cordless vacuum, early signs is that it does exactly what we want. We have mainly hardwood floors and rugs and is perfect. Very smart kit. Very happy with comunication and speedy delivery.
February 2, 2026
Unprompted review
Reply from TechShack
Jacqueline, that’s such a thoughtful review — thank you. So pleased to hear it’s working perfectly on your hardwood floors and rugs, and that everything from delivery to communication felt smooth. Really lovely to read! ☀️
Goods arrived early then expected
Goods arrived early then expected, well packaged and present was well received.
January 21, 2026
Unprompted review
Reply from TechShack
Janet, that’s lovely to hear. I'm so glad it arrived ahead of time and made a great gift! 🎁
Putting the pieces together
Putting the pieces together - thought I'd be able to rely on the instructions book but print and diagrams not sufficient. So I tried YouTube but this was very fast and not designed for new owners receiving a box of parts. However I have managed eventually! Pleased to find some charge for initial use. Very happy with the cleaning experience.
February 1, 2026
Unprompted review
Reply from TechShack
Sylvia, thanks for such a detailed review. It’s really helpful. Sorry the instructions and video weren’t as clear as they should’ve been, I've passed that feedback on. Glad you got it all set up in the end! Even better to hear you’re happy with the cleaning performance. 😇
Everything as expected
Everything as expected, described and promissed. Live chat assistance very fast and efficient.
February 3, 2026
Unprompted review
Reply from TechShack
Marko, great to hear everything matched expectations and that the live chat support was quick and helpful. That’s exactly what we aim for. 😊
All good
Kept up to date on delivery. Thank you. Item absolutely as expected. Thank you
January 20, 2026
Unprompted review
Reply from TechShack
Great to hear everything matched what you were expecting, Lyn and that the delivery updates kept things nice and clear along the way. Thank you! 💙
Delivery was speedy
Delivery was speedy. Very high quality chair with excellent instructions
January 30, 2026
Unprompted review
Reply from TechShack
Hi Mr Neville,
Thank you very much for your kind review.
We’re delighted to hear your delivery was speedy and that you’re pleased with the quality of the chair. It’s also great to know the instructions made assembly straightforward, that’s exactly what we aim for.
We truly appreciate your support and hope you enjoy your chair for many years to come. 💙
Arrived quickly and so far so good on…
Arrived quickly and so far so good on performance. I’ve been using it on Auto and it is different noise wise as it changes depending on what you are hoovering
January 26, 2026
Unprompted review
Reply from TechShack
Hi Shelagh,
Thank you for your lovely review.
We’re really pleased to hear your order arrived quickly and that performance has been good so far. The Auto mode will adjust suction depending on the surface and debris level, so the change in noise is completely normal as it adapts to what you’re hoovering.
If you ever have any questions or need any tips, we’re always happy to help.
Thanks again for your support. ⭐
This review is for customer service…
This review is for customer service which is 1st class they always reply email or phone , can't yet comment on goods ,not enough use yet look fine.
February 2, 2026
Unprompted review
Reply from TechShack
Hi William,
Thank you very much for your kind words about our customer service, that really means a lot to the team.
We always aim to be responsive and easy to reach, so it’s great to hear that’s been your experience. Hopefully as you continue using the product, it proves just as positive, but if you need anything at all, we’re only a call or email away.
Thanks again for taking the time to leave a review. 😇
Great product Great service
Great product. Great service Easy to order. Very prompt delivery immediately preChristmas. Product ( a Rivexo office chair) seems very good - been using it for 3 weeks now - and is as described. Contacted the team about warranty and got a same day reassuring message that all was in hand.
January 30, 2026
Unprompted review
Reply from TechShack
Hi Diana,
Thank you so much for your lovely review.
We’re delighted to hear you’re happy with your Rivexo office chair and that it’s living up to expectations after a few weeks of use. It’s also great to know everything arrived promptly, especially during the busy pre-Christmas period.
I’m really pleased our team could reassure you quickly regarding the warranty, we always aim to respond promptly and make things as smooth as possible.
Thank you again for your support, we truly appreciate it. ⭐
Fantastic service
We bought a doorbell camera that proved unsuitable for our needs. We left it too late to return the item. However, TechShack were incredibly helpful and sold the item for us on eBay. Although,what we got back was not what we had spent, we were not completely out of pocket. I have never come across a company so willing to go that extra mile.
January 28, 2026
Unprompted review
Reply from TechShack
Hi Duncan,
Thank you so much for your wonderful review, it genuinely means a lot to us.
We completely understand that sometimes a product just isn’t the right fit, and we’re always happy to help where we can. I’m really pleased we were able to assist in reselling the doorbell camera so you weren’t left completely out of pocket. Going the extra mile for our customers is always our goal.
We truly appreciate your support and kind words. If you ever need anything in the future, we’re here to help. 💙
The Hoover arrived when you said
The Hoover arrived when you said, and it is really good
January 15, 2026
Unprompted review
Reply from TechShack
Thank you for your 5-star review, we’re really pleased to hear your new hoover arrived as promised and that you’re happy with it.
If you need anything in the future, just let us know. Thanks again for choosing us. 💙
Great service
Good communication through the process. Minor thing is I was recommended to purchase an SD card along with the AI voice recorder only to discover that it’s integral. Perhaps my mistake as am new to this type of technology.
UPDATE 23.01.2026
Further to my contact with the company Monica got in touch and I was offered a full refund on the SD card which I found I didn’t need. Fantastic customer service and I would thoroughly recommend this company which goes the extra mile.
December 31, 2025
Unprompted review
Reply from TechShack
Thank you for your feedback and for the kind words about our service and communication, we really appreciate it.
Apologies for any confusion around the SD card recommendation. Completely understand how this could have been unclear, especially if you’re new to this type of tech.
I’ve reached out to you directly to help resolve this and make sure you’re fully happy with your setup. Thanks again for choosing us. ⭐
Good value, 3asy assembly and comfortable.
The product arrived promptly. At first sight the computer chair seemed to have a lot of components and I thought it might be complex but the instructions and diagrams were very clear. The assembled chair feels good ergonomically.
December 23, 2025
Unprompted review
Reply from TechShack
Thank you for your review, Mr Craven. We’re really pleased to hear you found the chair good value, comfortable, and easy to assemble. It’s great to know the instructions and diagrams made the process straightforward and that the ergonomics are working well for you.
If you ever need any support or have any questions in future, please don’t hesitate to reach out. We appreciate your custom and hope you continue to enjoy your chair. 🤝
Replacement part for a vacuum cleaner
I ordered a replacement part for a vacuum cleaner around lunchtime on Wednesday 31 December. Realistically, I reckoned the earliest likely delivery date would be Monday 5 January. In fact, the package was delivered around lunchtime on Saturday 3 January. Correct product, properly packaged, swiftly delivered: brilliant.
January 3, 2026
Unprompted review
Reply from TechShack
Hi Mr Lamont,
Thank you for your fantastic review. We’re really glad we could beat your delivery expectations and get the replacement part to you sooner than anticipated. It’s great to hear everything arrived correctly and well packaged, that’s exactly the experience we aim to deliver.
Thanks again for choosing TechShack, and we appreciate you taking the time to share your experience. 🤝
Good communication from TechShack and…
Good communication from TechShack and delivery was prompt. The parcel was well packaged. It was bought for first time parents. They are very pleased with the quality of picture and sound. It was also very easy to set up.
January 2, 2026
Unprompted review
Reply from TechShack
Hi Karyn,
Thank you so much for your kind feedback. We’re really pleased to hear the delivery was prompt, the packaging arrived safely, and that the product has been a hit with the new parents, that’s exactly what we love to hear. Great picture and sound quality plus easy setup is always the goal.
Thanks again for choosing TechShack, and we really appreciate you taking the time to leave a review. 💫
Outstanding customer service
I purchased a digital camera from TechShack as a Christmas gift, however I didn’t like the feel of the camera when it arrived. I called TechShack the following day and they were happy to give me a full refund. I was sent a QR code by email which I took to the post office and they took care of the rest. I wasn’t even charged for the return postage. A full refund was issued within a few working days of the item being received. I would confidently buy from TechShack again A++
December 29, 2025
Unprompted review
Reply from TechShack
Hi Simon,
Thank you so much for the lovely review, we really appreciate you taking the time to share your experience. We’re glad the return process was quick and hassle-free and that everything was sorted smoothly for you. Even when a product isn’t quite the right fit, we always want the service to be spot on.
Thanks again for choosing TechShack, and we’d be happy to help anytime in the future. 💙
Wrong product!
October 20, 2025
Unprompted review
Reply from TechShack
Hi Wendy,
This matter was resolved in October 2025. In any case, please be reminded that the moment you reported that the item was incorrect, we immediately offered to remedy the issue with a free return and replacement for the correct item, or a full refund.
You continued to use the item anyway, and then requested an unreasonable 56% refund to keep the item. We issued a generous 30% refund and you got to keep the item.
Happy New Year!
Kind regards,
Monica
Products as described & delivery prompt.
Products were as described and delivery was prompt.
December 1, 2025
Unprompted review
Reply from TechShack
Hi Hugh,
Thanks for taking the time to leave a review. We’re glad to hear the products were as described and that delivery was prompt.
We really appreciate your support 🙂
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