The product is superb! It is exactly as described - lightweight, great size, extremely powerful, long battery life, useful tools, easy to empty and very stylish! Infinitely better in every way that th... See more
Company replied
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Review summary
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Recently bought nothing ear earbuds and they look amazing and have very clear vocals, strong bass, and a pretty solid noise cancellation for the price. Battery life is decent, and the case is compac... See more
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I was a little dubious, having not heard of this company or Hoover before. However the reviews and price won me over. A fantastic piece of kit. Cleans like a dream, and the light on hardwood flooring... See more
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Putting the pieces together - thought I'd be able to rely on the instructions book but print and diagrams not sufficient. So I tried YouTube but this was very fast and not designed for new owners rece... See more
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Company details
Written by the company
Discover premium brands at low prices at TechShack. Experience exclusive outlet and wholesale prices on smartphones to drones, cameras, and more, find the gadgets you need without breaking the bank. Shop now!
Contact info
Boundary House, Cricket Field Road, UB8 1QG, Uxbridge, United Kingdom
- 0330 133 2358
- support@tech-shack.co.uk
- tech-shack.co.uk
4.6
Excellent
189 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hover delivered on time my wife very…
Hover delivered on time my wife very happy with it very easy to use not to heavy
December 23, 2025
Unprompted review
Reply from TechShack
Thank you very much for taking the time to leave a review. We’re really pleased to hear the hoover was delivered on time and that your wife is happy with it. It’s great to know you found it easy to use and not too heavy.
We appreciate your support and hope it continues to serve you well. 🙌
Impressive Service
Olivia want above and beyond to ensure my package was received.
Very prompt to respond to emails and reslove any issues.
I would highly recommend TechShack.
December 17, 2025
Unprompted review
Reply from TechShack
Thank you for your kind feedback. We’re really pleased to hear that Olivia was able to go above and beyond to ensure your package was received and that everything was resolved promptly.
We truly appreciate your recommendation and your support of TechShack. 🙏
I had purchased a network extender on…
I had purchased a network extender on the internet and only found that upon receipt that it was not supplied by a UK company and the enclosed instructions were not very clear. So I found that Techshack supplied these devices and contacted them. Their tech support immediately responded and offered to help which got me sorted. Great customer service - much appreciated.
December 11, 2025
Unprompted review
Reply from TechShack
Hi Mr & Mrs Williams,
Thank you so much for taking the time to share your experience. We’re really glad you reached out and that our tech support team was able to help get everything sorted for you.
We truly appreciate your kind words and your support ⭐
The order arrived
The order arrived, finally. But were incorrectly addressed first time. So another set was sent, correctly addressed this time, which were received in the timeline
The incorrect address it would seem was a typo on my order, of which I apologise. Thank you for the understanding and sending another order.
December 10, 2025
Unprompted review
Reply from TechShack
Hi Jan
Thank you so much for the updated review and for the 5 stars, we really appreciate it!
No worries at all about the address typo; these things happen. We’re glad we could get a replacement sent out quickly and that it arrived safely this time.
If you need anything else, we're always here to help. Thanks again for your kindness and understanding! 😊
Absolutely amazing customer service
Absolutely amazing customer service. Although I had to return my item the Communication from the team, particularly Olivia and Monica was 1st class, the phone was answered immediately which is a rarity nowadays and emails were replied to straight away. I received my refund hassle free.i would 100% recommended techshack.
December 11, 2025
Unprompted review
Reply from TechShack
Hi Mr Holt,
Thank you so much for your kind review. Even though the item was returned, we’re really pleased to hear that the communication and support from the team made the process straightforward and hassle-free.
It’s great to know the phone support and email responses stood out, and we truly appreciate the recommendation 💙
Helpful and informative!
Thank you for helping me out !
Definitively recommended
December 1, 2025
Unprompted review
Finally received my refund today!
Finally received my refund today!
Ordered the Sixpad S60 on the 2nd November, didn't receive the delivery until the 14th, received a Buture VC70, clearly the wrong item sent. Emailed to arrange return, four days later, after chasing, I received a response asking me if I kept the item they would refund me £20. Thanked them but declined stating the item I had received was £70 less than the one I had originally ordered. They even went to the trouble of screenshotting the Buture Hoover from their website and emailing me this response;
Lisa, Thanks for your response.
I have checked the Buture site, and it appears they have a sale on so their vacuum is £143 + £22 for the additional filters = £165 where you paid £199. There is a £34 price difference, due to their sale but I appreciate that you’d still prefer to return the item.
Please could you confirm what date you’d like collection and I’ll book it for you?
On Thu, 20 Nov 2025 at 20:33,
wrote:
??
On 17 Nov 2025, at 17:07, Lisa Leighton wrote:
Hi,
I’ve just received the product I ordered on 2nd November and you have sent the wrong item. I have not received the;
November 2, 2025
Unprompted review
Reply from TechShack
Dear Lisa
Thank you for your review, and I’m genuinely sorry again for the inconvenience caused by receiving the incorrect item.
We’ve tried contacting you directly as you requested, and we’ll reach out again at the time you’re available so we can discuss this properly and make sure you feel fully supported.
Just for clarity:
— We responded 12 hours after your first message,
— arranged a free next-day Royal Mail collection when you preferred a return, and
— issued your full refund as soon as the item was received and checked.
On our end, the query was resolved within 2-3 working days but I’d still really appreciate the chance to speak with you directly so we can resolve any remaining concerns.
Kind regards
Monica
First order sent to the wrong address…
First order sent to the wrong address replacement order wrong item sent appalling service. Refund provided
November 12, 2025
Unprompted review
Reply from TechShack
Hi Denise
Thanks for your feedback.
I'm really sorry to learn about the issues with your order, and the relevant team has been addressed. We take full responsibility for the issues with the delivery, and item discrepancy and actions have been taken so that these issues do not happen again.
As for the refund, within our policy we issue a refund within 2 working days of receipt of your returned item. Your refund was issued in line with this policy. Would you mind please amending this review?
Kind regards
Monica
Very happy with how easy it is to put…
Very happy with how easy it is to put together and use. Great price, compared with others. Have only used it once, but happy with it. Need to check the requirement re the regularity of replacing filters and make sure we purchase them.
November 12, 2025
Unprompted review
Reply from TechShack
Thank you for the 5-star review. We’re really pleased to hear that the setup was straightforward and that you’re happy with it so far.
If you need any help with filter replacement guidance or finding the right ones for your model, feel free to get in touch — we’re always happy to assist.
Thanks again for choosing us. ✨
Reply from TechShack
Thank you for your 5-star review, Mark. We're glad to hear the replacement worked well for you. If you need any further support, we're here to help. 😊
Good value for money
Good value for money. Works well. Fast delivery.
November 3, 2025
Unprompted review
Reply from TechShack
Thank you for the 5-star review. We're pleased to hear you found it good value and that it’s working well for you. Glad the delivery was quick too! 😊
I had a really good look on the…
I had a really good look on the internet for a drone. Having checked several companies, I went to Techshack
And found the above drone. Once ordered the item arrived quickly. Regular updates on the delivery were very helpful.
Great company with prices very reasonable.
Thoroughly recommend this company.
October 16, 2025
Unprompted review
Reply from TechShack
Anthony, we really appreciate you sharing your experience. It’s great to hear that after comparing different options online, you found the right drone with us. We’re glad the delivery was quick and the updates were useful. Thank you for recommending our company — that support genuinely means a lot. ⭐
Good Service and Value.
The product was exactly what I wanted and arrived on time.
October 28, 2025
Unprompted review
Reply from TechShack
Mr Golden, thank you for sharing your experience. Glad to hear the product was just right and arrived on time. If you ever need support, we’re here. 🤝
Excellent Customer Service.
I ordered a vacuum from Tech Shack and I received the wrong one. I emailed Olivia and I immediately had a reply saying how sorry they were. I was given the choice of sending vacuum back or keeping it. Olivia explained the specs on both vacuums and the one I'd been sent was actually a higher spec. Due to mix up I was given a partial refund a voucher and an extra battery. Nothing was too much trouble for them. I would highly recommend Tech Shack.
November 3, 2025
Unprompted review
Reply from TechShack
Elaine, thank you for sharing such a detailed account of your experience. We’re really glad Olivia was able to resolve the mix-up quickly and make sure you felt supported throughout. It’s great to hear the solution worked well for you, and we truly appreciate your recommendation. 😊💙
Excellent little camera
Excellent little camera. I dropped my LUMIX DCM-FZ200 and needed a replacement. This little camera fitted the bill perfectly.
I ordered and received it very quickly and am pleased with my purchase.
October 31, 2025
Unprompted review
Reply from TechShack
Tony, we’re glad to hear this camera was the perfect replacement and that it arrived quickly for you. Really appreciate you sharing your experience, and we’re pleased you’re happy with your purchase. 📸
Reply from TechShack
Michael, thank you for sharing your feedback. We’re glad to hear the delivery was prompt and everything arrived as expected. 🚚
Drone battery query
I asked a query, and within minutes it was fully answered, I received all the info i needed. The person I spoke to, Hannah, was very helpful and polite. It was a pleasure doing business
October 23, 2025
Unprompted review
The cleaner is great
The cleaner is great, does what was expected. However the charging cable was not a new one (we wondered if the whole product had been a 'return'). It would not charge the spare battery when not actually connected to the cleaner. We didn't know if it was the cable or the battery at fault. Maybe a new cable would help?
October 2, 2025
Unprompted review
Reply from TechShack
Hello Angela
Thanks for taking the time to leave us feedback, your feedback is valuable to us. I'm glad to hear that you're happy with your new vacuum clear.
All of our items are dispatched brand new, unless otherwise stated. We have contacted you to get more information just in case, we look forward to resolving this for you.
Please check your emails and spam folder. 😊
Kind regards
Monica
Just bought a Ryelo moon pod vacuum
Just bought a Ryelo moon pod vacuum. They send me a VC205 instead by mistake. I want a complete replacement they instead offering to replace just the stick.
After some amicable conversations we agreed for a return with refund.
Got refunded, thank you. And I am in the process of reordering the Ryelo Moonpod from them hoping to get the right item this time. Thank you.
October 17, 2025
Unprompted review
Reply from TechShack
Dear Giuseppina
The model number for the Ryelo Moonpod is VC205, so whilst the item itself is technically correct, I do completely appreciate that you'd prefer to have the item with the relevant branding, and with the flexible tube, exactly as ordered. It was an error on our end, and I sincerely apologise.
We offered to send the flexible tube by itself because it's the fastest way for us to complete your order. It also means you'd have a telescopic tube for free.
I'm glad you received your refund promptly, and we're really grateful that you took the time to update this review. Hope to see you again soon. 😊
Warm regards
Monica
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